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4.7 out of 5

"Beautiful, stately old hotel, immaculately clean and well maintained. Friendly, efficient staff. " More

By a verified traveler on Wed 16 Feb 2022

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Hotel Description

5-star luxury hotel near El Retiro Park

Salamanca stay

Within a 15-minute walk of this Salamanca hotel, you'll find El Retiro Park and U.S. Embassy. Gran Via Street and Prado Museum are also within 2 miles (3 km).

Luxury amenities

A full-service spa, a gym, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$273* Per night/room Dec 11 - Dec 12

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite Red Level (3+1)

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Suite Red Level (2+2)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room (2 Adults + 1 Child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Fenix Gran Meliá - The Leading Hotels of the World ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Everyone (1) Couples (2) Family (3)
5 out of 5
Beautiful, stately old hotel, immaculately clean and well maintained. Friendly, efficient staff.

Posted by , from BRULE on Feb 16, 2022

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Comment from Hotel Management

Feb 16, 2022 by Elsa Escrig , Guest Experience Manager

We would like to thank you for sharing your experience about your stay at Hotel Fénix, a Gran Meliá Hotel. We are glad to read that, once again, you have enjoyed our superb service and staff. Please, consider our property as your home for your future visits to Madrid, we are looking forward to welcome you! Best regards,

5 out of 5
The service was excellent, staff was friendly and catered to my needs. Hotel was very elegant and the room was very nice and clean. Hotel was located at the heart of the city. Easy to walk to most of the sites we visited.

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 8, 2021 by Elsa Escrig Guest Experience Manager

Dear Samuel, Greetings from Hotel Fénix, a Gran Meliá Hotel! We would like to thank you for choosing us during your stay in the city and for sharing such wonderful words about it. We are very glad to read that you were able to enjoy our priviliged location in Salamanca neighborhood as well as our committed staff. Looking forward to welcoming you back, we send you our warmest regard.

5 out of 5
Very clean , friendly staff and excellent location , Everything is closed from main attraction.

Posted by on Dec 2, 2021

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Comment from Hotel Management

Dec 3, 2021 by Elsa Escrig Guest Experience Manager

Dear Mrs. Dalia Carolina, Greetings from Hotel Fénix, a Gran Meliá Hotel! We would like to thank you for choosing our Hotel during your stay in Madrid and for sharing your wonderful review with us. The entire team will be delight to know that the daily efforts are really valued. Looking forward to welcoming you back soon, we send you our warmest regards.

5 out of 5
El mejor Dry Martini Bar El servicio fue excelente

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 13, 2021 by Guest Experience Team

Estimado Carlos, Es un placer y un verdadero honor para todo el equipo el poder darles la bienvenida tras echarles muchísimo de menos. Nos es muy grato comprobar que disfrutaron de nuestro Dry Martini Bar. Quedamos a su entera disposición,

4 out of 5
The rooms need some work I have been in this hotel before and rooms look old

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 26, 2019 by Elsa Escrig, Guest Experience Manager.

Greetings from Madrid! Thank you very much for your constructive feedback. We take note of your suggestions in order to keep improving our services and provide you with a memorable experience I remain at your complete disposal for any assistance you may require. Looking forward to welcoming you in a near future. Warm Regards,

4 out of 5
Rooms are old and need some remodeling The staf ls great and food is ok Location is ok

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 26, 2019 by Elsa Escrig, Guest Experience Manager

Greetings from Madrid! Thank you for taking the time to tell us about your stay with us. At Gran Melia Fenix, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

5 out of 5

Nice hotel with character

Pros: Location, friendly and helpful staff, clean and comfortable.
Cons: A few more perks I would expect from such a nice hotel, drinking water in the room for example would be nice.
Location: Centrally located, there are many good shops nearby and at least a few good restaurants.
Nice place to stay, good beds, comfortable room, all was good. A few flaws, no coffee maker or tea in the room, not even drinking water, strange for such a nice hotel. Mini bar is well stocked but small portions. The rooms are small compared to US standards but for Europe they are good. Breakfast is not complimentary, it is added to room cost but this might be a plus if you don't like breakfast. I would stay here again.

Posted by , from California on Jul 21, 2015

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About the Hotel Fenix Gran Meliá - The Leading Hotels of the World

Location Hermosilla 2, Madrid, Madrid 28001

Property Features

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 7 levels
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Built in 1953
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (0.8 km / 0.5 mi)
  • Metro station: Colon Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 203 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • DVD player
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

"Hortensio" Restaurant - This restaurant specializes in Mediterranean cuisine and serves lunch only.

Fenix Cocktail Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.

"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Measures to reduce infection (Spain) and Stay Safe with Meliá (Meliá).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Measures to reduce infection (Spain)
  • Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self parking fee: EUR 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Melia Fenix Hotel
  • Gran Melia Fenix Hotel Madrid
  • Gran Melia Fenix Madrid
  • Gran Melia Hotel Madrid
  • Gran Melia Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

The property is a member of the Leading Hotels of the World.

  • UNESCO sustainable tourism pledge
  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.