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Hotel Sterling

Property class: 3
3-star hotel near Gran Via

Choose dates to view prices

Photo gallery for Hotel Sterling

The exterior of the Sterling Hotel with a clear view of the entrance and a small green plant in front.
A modern living room with a sofa, two armchairs, a coffee table, and a large potted plant.
A hotel room with a bed, a chair, a TV, and a balcony with a view.
A reception desk with a wooden panel design, a potted plant, and a modern light fixture.
A hotel room with two beds, a wooden headboard, a bedside table with a phone, and a window with a view of buildings.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
Calle San Bernardo 29-31, Madrid, 28015
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Double or Twin Room

A hotel room with a bed, a desk, a chair, a television, and a lamp.

Double or Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds

A hotel room with two single beds, a desk, and a chair.

Triple Room, 3 Twin Beds

8.4 out of 10
Very good
(8 reviews)
  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

A hotel room with a desk, chair, television, and a bed with two pillows and a blanket.

Quadruple Room

8.6 out of 10
Excellent
(7 reviews)
  • 291 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Economy Double Room

8.6 out of 10
Excellent
(17 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, City View

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Double or Twin Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Terrace, City View

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Double or Twin Room, Terrace, City View

  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room, City View

A hotel room with two beds, each with white linens and rolled towels. There is a flat-screen TV mounted on the wall above the beds.

Triple Room, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, Terrace, City View

A hotel room with two single beds, a desk, and a chair.

Triple Room, Terrace, City View

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room, City View

A hotel room with two beds, a wooden headboard, a wall-mounted mirror, and a potted plant.

Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

View all photos for Quadruple Room, Terrace, City View

A hotel room with two beds, a wooden headboard, a wall-mounted mirror, and a potted plant.

Quadruple Room, Terrace, City View

  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

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About the neighborhood

Madrid

Heart of Madrid.At this Madrid Centro hotel, you'll be well placed to visit Gran Via and Plaza de España, both within a 5-minute walk. Puerta del Sol and Plaza Mayor are also within half a mile (1 km).

What's nearby

  • Gran Via - 2 min walk - 0.1 miles
  • Lope de Vega Theatre - 2 min walk - 0.1 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Royal Palace of Madrid - 10 min walk - 0.5 miles
  • Plaza Mayor - 10 min walk - 0.6 miles

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪El Pez Gato - ‬2 min walk
  • ‪Granier - ‬1 min walk
  • ‪Txapela - ‬3 min walk
  • ‪Sidreria La Cuenca - ‬2 min walk
  • ‪Kinza - ‬1 min walk

About this property

Hotel Sterling

3-star hotel near Gran Via
Hotel Sterling offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. The business-friendly Hotel Sterling also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

This 3-star Madrid hotel is smoke free.

  • 69 guestrooms or units
  • Meeting rooms
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Hotel Sterling offers 69 accommodations with minibars and safes. 26-inch LED televisions come with satellite channels.

Bathrooms include shower/tub combinations and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Free WiFi
  • Air conditioning
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

Room amenities

Entertainment

  • 26-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30 per night.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Sterling Madrid
Sterling Madrid
Hotel Sterling
Alexandra Hotel Madrid
Hotel Sterling Hotel
Hotel Sterling Madrid
Hotel Sterling Hotel Madrid

Frequently asked questions

How close is Hotel Sterling to the airport?

Hotel Sterling is 10.8 mi (31-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Sterling?

As of Oct 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Sterling on Nov 22, 2026 start from $150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Sterling have an airport shuttle?

Airport shuttle services are not available at Hotel Sterling.

Does Hotel Sterling offer free breakfast?

Free breakfast isn’t provided at Hotel Sterling, but cooked-to-order breakfast is offered for a fee of EUR 13 per person. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at Hotel Sterling?

No, there is no casino at this hotel, but Casino Gran Via (9-min walk) is nearby.

What time is check-in at Hotel Sterling?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Sterling?

Free parking is not available at this hotel.

Does Hotel Sterling have a pool?

Hotel Sterling does not have a pool.

Does Hotel Sterling have a spa?

There are no spa services available at this hotel.

How close is Hotel Sterling to downtown Madrid?

Hotel Sterling is 0.5 mi away from Madrid.

Hotel Sterling Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 295 out of 1004 reviews
Rating 8 - Good. 449 out of 1004 reviews
Rating 6 - Okay. 184 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 28 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and beautiful hotel.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, close to Gran Via with shops, restaurants and easy access to transportation. Rooms were spacious and comfortable. The only thing is that the AC is controlled by the reception so we have to call each time to lower or turn up the temperature. Overall great stay
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
The staff was anwsome and attentive . But the settings are not aligned
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice bath with enough hot water for healing tiredness. The location is excellent.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The cleanliness of the room. The staff were very helpful with any question I had. The location was great. Near great restaurants and shopping.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks clean, and the lobby employees are very friendly and always willing to help you
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, kind personal. Super centric. Would definitely come back
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
Facilities need to be updated
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really central hotel with easy access to the metro and walkable to a lot of central Madrid
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, friendly staff, easy check in, nice rooms and very clean. A 4-5 minutes walk from the Santo Domingo Metro station. If you want to enjoy La Gran Via this is definitely a great place to stay!
Stayed 1 night in Jan 2023
Verified review

8/10 Good

.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Single room was too small Every time I wanted the ac to go on or off had to ask the front desk No hooks in the bathroom Not many room to set make up etc in the bathroom
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very Convenient Hotel, confortable beds, excelente service at breakfast. Definetly coming back.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center Walk around to the metro station
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location! Only problem was the cleaning of the room. However, everything went great. Isabel, the receptionist was amazing, friendly and great!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay suited us as we are a family of 3. Easy to book and the option of the 1 room with 3 seperate beds was great. Didnt have the breakfast but they dining looked good. The reception were very helpful and we could store our bags u til our late evening flight. Great value and a super central location.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Staff & service
Overall it was ok. Needs a little remodel but it was near main attractions.
Stayed 7 nights in Jan 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!
Stayed 3 nights in Nov 2025