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4.0 out of 5

"The location is perfect, just off Gran Via. The exterior of the hotel is beautiful, the lobby and public areas also. The rooms of the hotel are dated, ... " More

By a verified traveler on Thu 02 Jan 2020

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Hotel Description

3-star hotel near Gran Via Street

Heart of Madrid

At this Madrid Centro hotel, you'll be well placed to visit Gran Via Street and Teatro Coliseum, both within a 5-minute walk. Puerta del Sol and Royal Palace of Madrid are also within half a mile (1 km).

Property Amenities

Free WiFi in public areas, dry cleaning, and luggage storage are available at this hotel. A safe deposit box and laundry facilities are also provided.

Free WiFi, LED TVs

The 69 guestrooms have LED TVs with satellite channels and offer free WiFi and minibars. Other amenities include hair dryers, safes, and desks.

Economy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$80* Per night/room Nov 7 - Nov 8

Quadruple Room, Terrace, City View

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Quadruple Room, City View

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Triple Room, 3 Twin Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quadruple Room

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Hotel Sterling ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Sterling

Everyone (4)
3 out of 5
The location is perfect, just off Gran Via. The exterior of the hotel is beautiful, the lobby and public areas also. The rooms of the hotel are dated, and look like something from the cold-war. At this price point ($150 (average)), one would expect a little more. The rooms were dark, dingy, fridge didn't work, sparse, and a tiny sad TV hanging on the wall. Although the rooms were very clean. Also, the room that I stayed in backed up to a restaurant (?)/store, because at 3am each night they decided to start moving furniture/items. When mentioned to the front desk, they apologized and said they didn't know what it was. Also, my room was next to the fire-exit, which I am assuming staff would pop out to have a smoke, as this door would bang closed through out the evening/night also. No effort to rectify the issue.

Posted by on Jan 2, 2020

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5 out of 5

Perfect central location in Madrid. Clean.

Pros: Location and cleanliness. Excellent value for the price.
Cons: Have the fridge work year-round. have coffee machine/service in the room or in the hotel lobby.
Location: The hotel is located on Grand Via, close to best of shopping, and within walking distance to all plazas and tourist attractions.
The hotel's greatest advantage is its location, close to Grand Via. We were able to walk practically everywhere a tourist might want to walk in Madrid. The hotel is clean, simple furnishing. The staff was very helpful with directions, and making arrangements for tickets and transportation. The only oddity is that the refrigirator did not work. We were told that once the hotel turned-on central heating (we were there in November), the fridge no longer works.

Posted by , from St. Louis, MO on Nov 14, 2015

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4 out of 5

Nice hotel close to attractions and shopping.

Hotel is close to everything except parking could be a problem. Staff are helpful. One of the subway line(I forgot which) to the hotel from airport terminated before the stops for the hotel due to renovation until end of September. Free connection bus was not right outside the subway station but was at least a mile down the road. Google direction didn't tell you that. In the future, just wish the hotel can has an extra thought to inform customers don't take that subway line from the airport.

Posted by , from Huntington, ny on Aug 30, 2015

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4 out of 5

Excellent location to all tourist sites

A few steps from Gran Via! Perfect spot to visit all the beautiful tourist spots. Metro stations super close by. Continental breakfast included! The rooms are comfortable and have all the basic necessities. Not fancy or posh, but great and comfortable after a long day of touring the city. My family and I had a restful time. affordable and comfortable.

Posted by , from East Bay, CA on Aug 26, 2015

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Property Features

Hotel Sterling offers its guests tour/ticket assistance, multilingual staff, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel Sterling also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. This 3-star Madrid hotel is smoke free.

  • 69 guestrooms or units
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Train station: Madrid Principe Pio Station (1.4 km / 0.9 mi)
  • Metro station: Santo Domingo Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Hotel Sterling offers 69 accommodations with minibars and safes. 26-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • LED television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 11:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 11:30 PM.
Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 15 per pet, per day


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts major credit cards, Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: EUR 8 per person (approximately)
  • Airport shuttle fee per child: EUR 0 (roundtrip)
  • Pet fee: EUR 15 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sterling Madrid
  • Sterling Madrid
  • Hotel Sterling
  • Alexandra Hotel Madrid
  • Hotel Sterling Hotel
  • Hotel Sterling Madrid
  • Hotel Sterling Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.