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Hotel Serrano

4.0 star property
4-star hotel near Gran Via

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Photo gallery for Hotel Serrano

Reception
LCD TV
Couples dining
Double Room | In-room safe, laptop workspace, soundproofing, free WiFi
Dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Golden Mile
    ‪1 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, soundproofing, free WiFi

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

Double Room | In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

9.0 out of 10
Wonderful
(24 reviews)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 193 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Heart of Madrid.Your stay at this Salamanca hotel places you within 2 miles (3 km) of Gran Via and National Prado Museum. Puerta del Sol and Bernabéu Stadium are also within 2 miles (3 km).

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • Golden Mile - 1 min walk - 0.1 miles
  • ABC Serrano - 2 min walk - 0.1 miles
  • El Corte Inglés - 5 min walk - 0.3 miles
  • U.S. Embassy - 7 min walk - 0.4 miles

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Streetxo - ‬2 min walk
  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Flor y Nata - ‬3 min walk
  • ‪La Flaca - ‬4 min walk

About this property

Hotel Serrano

4-star hotel near Gran Via
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 1969
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property entrance
Petit Palace President Castellana
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, 1,008 reviews
$139 nightly
The price is $153
May 3 - May 4
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

How close is Hotel Serrano to the airport?

Hotel Serrano is 8.4 mi (21-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Serrano?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Hotel Serrano on May 17, 2026 start from $144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Serrano have an airport shuttle?

Airport shuttle services are not available at Hotel Serrano.

Does Hotel Serrano offer free breakfast?

Free breakfast isn’t provided at Hotel Serrano, but buffet breakfast is offered for a fee of EUR 16.5 for adults and EUR 7.50 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Hotel Serrano?

No, there is no casino at this hotel, but Casino Gran Via (4-min drive) is nearby.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Serrano?

Free parking is not available at this hotel.

Does Hotel Serrano have a pool?

Hotel Serrano does not have a pool.

Does Hotel Serrano have a spa?

There are no spa services available at this hotel.

How close is Hotel Serrano to downtown Madrid?

Hotel Serrano is 1.3 mi away from Madrid.

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 287 out of 514 reviews
Rating 8 - Good. 153 out of 514 reviews
Rating 6 - Okay. 50 out of 514 reviews
Rating 4 - Poor. 15 out of 514 reviews
Rating 2 - Terrible. 9 out of 514 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026

10/10 Excellent

Tomas David

Liked: Cleanliness, property conditions & facilities
Staff provided exceptional costumer service.
Stayed 3 nights in Jan 2026

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, amenities
Very nice hotel.!! Great location!
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Habitación excelente, buena ubicación y el personal super amable! Definitivamente recomendable 10/10
Stayed 1 night in Dec 2025

8/10 Good

Kristine Fuss

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was nice and the room was clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect is above and beyond
Stayed 2 nights in Dec 2025

10/10 Excellent

Talisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.
Stayed 3 nights in Dec 2025

8/10 Good

Roger, Jersey City

Liked: Cleanliness, amenities, property conditions & facilities
Air conditioner didn't work properly and it was very uncomfortable in our room. We didn't report it because we wete in a hurry next AM.
Stayed 1 night in Nov 2025

6/10 Okay

Periklis

Liked: Staff & service
Disliked: Amenities
Is not a 4 star hotel. Location is good and breakfast is decent.
Stayed 3 nights in Nov 2025

6/10 Okay

Jacobo

Stayed 1 night in Nov 2025

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
Stayed 4 nights in Oct 2025

10/10 Excellent

Herson

Stayed 1 night in Oct 2025

6/10 Okay

Kirsty

Stayed 2 nights in Sep 2025

10/10 Excellent

Jareth

Liked: Cleanliness, staff & service, property conditions & facilities
La estancia fue excelente, nos atendieron de maravilla
Stayed 1 night in Oct 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025

10/10 Excellent

SUYIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Stayed 3 nights in Aug 2025

4/10 Poor

Gemma

Business traveler
Disliked: Property conditions & facilities, room comfort
Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Fine for a night or two

The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues.
Stayed 4 nights in Sep 2025

10/10 Excellent

Oisín Shane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Serrano

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.
Stayed 4 nights in Aug 2025

8/10 Good

Ingrid

Traveled with partner
Liked: Amenities
I wait for more because of the reviews! The bathroom excelent the room nothing especial
Stayed 3 nights in Aug 2025

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.
Stayed 3 nights in Jul 2025