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Hotel Serrano

4.0 star property
4-star hotel near Gran Via

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Photo gallery for Hotel Serrano

Reception
Couples dining
LCD TV
Double Room | In-room safe, laptop workspace, soundproofing, free WiFi
Dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

View in a map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, soundproofing, free WiFi

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

Double Room | In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

9.0 out of 10
Wonderful
(20 reviews)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 193 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Heart of Madrid.Your stay at this Salamanca hotel places you within 2 miles (3 km) of Gran Via and Puerta del Sol. Bernabéu Stadium and El Retiro Park are also within 2 miles (3 km).

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • Golden Mile - 1 min walk - 0.1 miles
  • El Corte Inglés - 5 min walk - 0.3 miles
  • U.S. Embassy - 7 min walk - 0.4 miles
  • Plaza de Colon - 10 min walk - 0.5 miles

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Streetxo - ‬2 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Delphina Serrano - ‬2 min walk

About this property

Hotel Serrano

4-star hotel near Gran Via
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 1969
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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The price is $103
Dec 14 - Dec 15
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. 

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

How close is Hotel Serrano to the airport?

Hotel Serrano is 8.4 mi (21-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

Does Hotel Serrano have an airport shuttle?

Airport shuttle services are not available at Hotel Serrano.

Does Hotel Serrano offer free breakfast?

Free breakfast isn’t provided at Hotel Serrano, but buffet breakfast is offered for a fee of EUR 16.5 for adults and EUR 7.50 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Hotel Serrano?

No, there is no casino at this hotel, but Casino Gran Via (4-min drive) is nearby.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Serrano?

Free parking is not available at this hotel.

Does Hotel Serrano have a pool?

Hotel Serrano does not have a pool.

Does Hotel Serrano have a spa?

There are no spa services available at this hotel.

How close is Hotel Serrano to downtown Madrid?

Hotel Serrano is 1.3 mi away from Madrid.

Reviews

Hotel Serrano Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 264 out of 480 reviews
Rating 8 - Good. 146 out of 480 reviews
Rating 6 - Okay. 47 out of 480 reviews
Rating 4 - Poor. 15 out of 480 reviews
Rating 2 - Terrible. 8 out of 480 reviews

Reviews

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Fine for a night or two

The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues.
Stayed 4 nights in Sep 2025

10/10 Excellent

Oisín Shane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Serrano

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.
Stayed 4 nights in Aug 2025

8/10 Good

Ingrid

Traveled with partner
Liked: Amenities
I wait for more because of the reviews! The bathroom excelent the room nothing especial
Stayed 3 nights in Aug 2025

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ayako

Stayed 4 nights in Jul 2025

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2025

10/10 Excellent

Basel

Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .
Stayed 3 nights in Jun 2025

6/10 Okay

JUAN

Stayed 1 night in Jun 2025

10/10 Excellent

gilberto, pawtucket

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025

2/10 Terrible

Antonio

Stayed 1 night in Jun 2025

8/10 Good

ZORAYA

Stayed 1 night in Jun 2025

8/10 Good

Maria E

Liked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Aminah

Stayed 1 night in Jun 2025

10/10 Excellent

Emelyn

Traveled with group
Liked: Cleanliness, property conditions & facilities
Love the hotel, excellent location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Antonella, Managua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice.
Stayed 2 nights in May 2025

10/10 Excellent

Elliott

Stayed 1 night in May 2025

10/10 Excellent

Jose

Stayed 1 night in Jun 2025

10/10 Excellent

Vashti

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience! Location great!!! The staff very kind
Stayed 1 night in May 2025

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025