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4.6 out of 5

"We got in late that night to find the staff extremely welcoming and helpful. They were proactive in getting us a shuttle to the airport the next morni ... " More

By a verified traveler on Sun 04 Jun 2017

Hotel Description

4-star hotel near Plenilunio Shopping Mall

Close to airport

A stay at this San Blas-Canillejas hotel places you within 3 miles (5 km) of Plenilunio Shopping Mall and 6 miles (10 km) of Estadio Wanda Metropolitano. IFEMA and IFEMA - Feria de Madrid are also within 6 miles (10 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Self parking, a coffee shop, and a terrace are also offered.

Free Internet, flat-screen TVs

The 125 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include minibars, premium bedding, and flat-screen TVs with satellite channels.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$122 per night

Family Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Madrid Airport ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Madrid Airport

Everyone (8) Family (1)
3 out of 5
Had to wait till after 3 to check in. Didn't get my IHG points. Dinner didn't start till 7:30pm

Posted by on May 11, 2019

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Comment from Hotel Management

May 16, 2019 by María

Dear guest, Thank you so much for sharing your experience. I regret that you couldn't obtain your IHG benefits but I my colleagues explained you it is necessary to book through the App or directly. Best regards,

5 out of 5
Great service at reception , shuttle to airport, very satisfied

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 9, 2019 by Alicia

Thank you for staying with us. Your opinion is very important for us and we really appreciate your feedback!

5 out of 5
Nice, clean hotel close to the airport. Only negative is you have to pay for parking.

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 11, 2019 by María

Dear Manuel, Thank you so much for your comments. We really appreciate it. Hope to see you soon. Best regards,

5 out of 5

Nice hotel close to the airport!

We got in late that night to find the staff extremely welcoming and helpful. They were proactive in getting us a shuttle to the airport the next morning. The shuttle was a great help and convenience and takes you to the terminal you need. The rooms were so comfortable, clean and cozy. Would definitely stay again.

Posted by on Jun 4, 2017

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Comment from Hotel Management

Jun 6, 2017 by CP Staff

Dear Guest, thanks to choosing Crowne Plaza Madrid airport. Your comment & experience help us to improve services. The staff will be happy to know it. Hope see you in the next visit to Madrid. Regards,

4 out of 5

recomended

Good stay, delicious breakfast. Practical if you are overstaying due to an early flight.

Posted by on Mar 19, 2017

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Comment from Hotel Management

Mar 22, 2017 by CP Staff

Dear guest, thanks to chossing us. It's so nice to know your experience. Hope see you soon. Regards

5 out of 5

Great room for the money!

Pros: Good value, friendly service, excellent breakfast, and free shuttle to the airport!
My Crown Plaza Madrid Airport hotel room and bath were as spacious as they would be in a Crown Plaza hotel in the US… not the norm for European hotels. I booked online: imagine my surprise that the nightly cost was half of the cost of my hotel in Fort Lauderdale before I began my trip. And I recommend booking the room with breakfast - the breakfast is very good and half price when booked with the hotel room online. Although this hotel is near the airport and therefore not close to central Madrid, I would stay here again. Good value, friendly service, and free shuttle to the airport!

Posted by , from Florida on May 12, 2016

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Comment from Hotel Management

May 17, 2016 by CP Staff

Dear Guest, thanks to sharing your experience. It' so important for guest and us to know services. Best Regards

5 out of 5

Great hotel

Easy access from the airport, very nice interior and staff.

Posted by , from Kansas on Dec 30, 2015

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Comment from Hotel Management

Jan 6, 2016 by CP Staff

Thanks to share your feedback. It's really important for us. Regards.

5 out of 5

First time and won't be the last!

I really enjoyed my stay. This is the first horel with true blackout throughout. They also came up with an aromatherapy set that will help you sleep better. Staff was friendly and cleanliness outstanding!

Posted by on Sep 2, 2015

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Comment from Hotel Management

Sep 7, 2015 by CP Staff

Dear Guest, Thanks so much for your comments. Your experience help us to improve services. It's nice to read it. You are welcome and we hope see you soon. Regards,

5 out of 5

Short visit to Madrid

Pros: Everything
Location: We needed a hotel close to the airport and to the Renfe station and this hotel was very central.
The staff was very friendly and helpful. The room was confrontable and clean. We greatly appreciated that the room was sound proof, we didn't hear other people and were able to have restful nights. Getting the rate that included the breakfast was a great decision. They offered a variety of foods that included cheeses, eggs, vegetables, pastries and several drinks. I will definitely use this hotel again.

Posted by , from Montana on Jul 2, 2015

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Comment from Hotel Management

Jul 7, 2015 by CP Staff

Dear Rocio! Thanks for stay in Crowne Plaza Madrid Airport. Your opinion help us to improve the services. It's really nice to read about it. Best Regards,

1 out of 5

Crowne Plaza review

This was just what we needed the night before our flight home. The airport shuttle was great.

Posted by , from Lincoln, NE USA on Nov 6, 2013

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Comment from Hotel Management

Mar 12, 2015 by CP Staff

Dear guest, thanks for your feedback.

About the Crowne Plaza Madrid Airport

Location Calle de Lola Flores, 1, Madrid, Madrid 28022

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3692 square feet (343 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Madrid Airport. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 3 levels
  • 3692 sq ft of conference space
  • 343 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (5.9 km / 3.7 mi)
  • Train station: San Fernando Henares Station (2.2 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza Madrid Airport offers 125 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and on weekends from 7:30 AM to 10:30 AM.

Siesta Bar - Restaurant - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Nature Breakfast Room - This restaurant specializes in Mediterranean cuisine and serves breakfast only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 13.20 for adults and EUR 6.60 for children (approximately)
  • Self parking fee: EUR 11.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Madrid Airport
  • Crowne Plaza Madrid Airport
  • Madrid Airport Crowne Plaza
  • Crowne Plaza Madrid Airport Hotel Madrid
  • Crowne Plaza Madrid Airport Hotel
  • Crowne Plaza Madrid Hotel

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.