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4.6 out of 5

"The staff was very friendly, informative and accommodating. The room was luxuriously acoutered. And restaurant at the hotel was exceptional. We d ... " More

By a verified traveler on Tue 10 Mar 2020

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Hotel Description

4-star hotel in San Blas-Canillejas

San Blas-Canillejas stay

A stay at this San Blas-Canillejas hotel places you within 3 miles (5 km) of Plenilunio Shopping Mall and 6 miles (10 km) of IFEMA. Estadio Wanda Metropolitano and Juan Carlos I Park are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Free self parking, a coffee shop, and a terrace are also offered.

Free WiFi, comfy beds

The 125 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include minibars, room service, and flat-screen TVs with satellite channels.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$66* Per night/room Feb 6 - Feb 7

Deluxe Room, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 3 Twin Beds, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Madrid Airport, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Madrid Airport, an IHG Hotel

Everyone (6) Couples (2) Family (4)
5 out of 5
The staff was very friendly, informative and accommodating. The room was luxuriously acoutered. And restaurant at the hotel was exceptional. We did not expect it to be one of the best d in ning experiences in Spain. It was creative, delicious without being touristy.

Posted by , from New York on Mar 10, 2020

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Comment from Hotel Management

Mar 10, 2020 by María Montero, Executive Assistant General Manager

Dear Michael, Thank you for your last stay at Crowne Plaza Madrid Aiport. We are happy to hear that you had an exceptional stay and one of the best dining experiences during your trip in Spain. We cannot wait to serve you again in the near future. Yours Sincerely,

5 out of 5

Posted by on Nov 27, 2019

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Comment from Hotel Management

Dec 2, 2019 by María Montero, Executive Assistant General Manager

Thank you very much for your review! We look forward to serve you again in the future. Yours sincerely,

5 out of 5
Great from start to finish. Great staff, beautiful accommodation. We will be back!

Posted by , from Mexico on Oct 31, 2019

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Comment from Hotel Management

Oct 31, 2019 by Maria Montero, Executive Assistant General Manager

Thank you for your time to share your feedback about your recent stay at the Crowne Plaza Madrid Airport. We are glad you appreciated our staff and the hotel. We look forward to welcoming you back soon! Yours sincerely,

5 out of 5
Receptionist at front desk was friendly and prompt.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 18, 2019 by front desk

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4 out of 5
Good place. Very close to the airport. Nothing close by. Have to drive anywhere

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 18, 2019 by front desk

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

5 out of 5
Courtesy, cleanliness, good customer service, good location. Good experience

Posted by on Aug 4, 2019

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Comment from Hotel Management

Sep 17, 2019 by Alicia

Thank you for choosing Crowne Plaza Madrid Airport. Your opinion is very important for us and we really appreciate your feedback!

3 out of 5
it was a very basic hotel. nothing to offer, meals were not good (and you're stuck because there's nothing to eat around the area); no pool to entertain; staff seems disinterested.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 23, 2019 by Lucía Front Office

Dear guest, Thank you so much for your comments. We really appreciate your feedback because it helps us to improve. Hope to see you again so you can check our improvements. Kind regards.

5 out of 5
Great shuttle service. Comfy rooms! Would definitely stay here again!

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 5, 2019 by Guest Experience Agent

Dear Anonymous, Thank you for posting a review about your recent stay at Crowne Plaza Madrid Aeropuerto. Glad to learn that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Best regards,

5 out of 5
Very nice, spacious rooms. Comfortable beds and pretty quiet.

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by María

Dear guest, Thank you so much for your feedback. We are glad to know that you enjoyed the room. Best regards,

3 out of 5
Had to wait till after 3 to check in. Didn't get my IHG points. Dinner didn't start till 7:30pm

Posted by on May 11, 2019

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Comment from Hotel Management

May 16, 2019 by María

Dear guest, Thank you so much for sharing your experience. I regret that you couldn't obtain your IHG benefits but I my colleagues explained you it is necessary to book through the App or directly. Best regards,

About the Crowne Plaza Madrid Airport, an IHG Hotel

Location Calle de Lola Flores, 1, Madrid, Madrid 28022

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3692 square feet (343 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Madrid Airport, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Limited free parking is available on a first-come, first-served basis. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 3 levels
  • 3692 sq ft of conference space
  • 343 sq m of conference space
  • Built in 2010
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: San Fernando Henares Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Crowne Plaza Madrid Airport, an IHG Hotel offers 125 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Siesta Bar - Restaurant - This bar specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Nature Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 13.90 for adults and EUR 9.50 for children (approximately)
  • Covered extended parking fee: EUR 40 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Madrid Airport
  • Crowne Plaza Madrid Airport
  • Madrid Airport Crowne Plaza
  • Crowne Plaza Madrid Airport Hotel Madrid
  • Crowne Plaza Madrid Airport Hotel
  • Crowne Plaza Madrid Hotel

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Crowne Plaza Madrid Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.