For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Very impressed by the hotel staff; hard working and very attentive to all needs.
Buffet offered very good authentic food and the service was impres
...
"
More
By a verified traveler on Sun 12 Aug 2018
Hotel Description
3.5-star beachfront hotel near Costa Azul Beach
On the beach
Within a 15-minute walk of the hotel, you'll find Costa Azul Beach and Palmilla Beach. El Zalate Beach and Playa Hotelera are also within half a mile (1 km).
Renovated in 2016
This hotel features 3 restaurants, 5 outdoor pools, and a health club. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Free WiFi, balconies
The 352 guestrooms have LED TVs with cable channels and offer free WiFi and free minibar items. Other amenities include furnished balconies, 24-hour room service, and coffee/tea makers.
Krystal Grand Los Cabos All Inclusive ratings based on 5 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Krystal Grand Los Cabos All Inclusive
Everyone (5)
4 out of 5
Very impressed by the hotel staff; hard working and very attentive to all needs.
Buffet offered very good authentic food and the service was impressive.
Hotel and rooms were clean and well maintained. Again, very pleased with the overall work ethic of the hotel staff.
Posted by a verified traveler on Aug 12, 2018
Was this review helpful to you?
Comment from Hotel Management
Aug 13, 2018
by Quality and Service Manager
Dear Guest,
Thank you for choosing Reflect Krystal Grand Los Cabos, it is nice to know that you enjoyed your stay with us, we will share your kind comments with our staff that undoubtedly motivates us to continue improving.
It has been a pleasure to assist you and we hope to welcome you soon.
1 out of 5
"disappointing" is an understatement
Pros:The beach and pools were nice.
Cons:Updating, maintenance, food and food service!
Upon arrival, we were advised our room ( an ocean front room ) would not be ready until the next day. The hotel was majorly overbooked. We talked to numerous others staying there who also got bumped from their ocean front or ocean view room and sent to the "residence" building next door. The main hotel was way overbooked all week, not just one day. At the residence building, our room had sheer drapes only (Could see through them), TV didn't work, road noise was like trying to sleep at the end of the Cabo airport runway, telephone didn't work, towel rack fell off the wall, and all light switches were very dirty. But, we stayed in that room for one night. The next day we were moved into our booked room. It was better than first room, but it still left a lot to be desired. Room was in very poor shape. Maintenance is a key issue at this hotel. You never know when you will have hot water for a shower. The handle on the bathroom sink was broken. Now for the food. The food was, at best, average. You were not supposed to need reservations at any restaurant on the grounds except the Asian restaurant. However, you could walk up to any of the others (except the buffet) and you would be turned away, even if half the tables were empty, because you weren't on the reservation/waiting list. They suggested you go to the buffet. Now, the groundskeeping staff did a great job of keeping the grounds, and the beach is awesome. But with that said, stay somewhere else!
Posted by J D, from Eastland Tx on Feb 19, 2018
Was this review helpful to you?
Comment from Hotel Management
Mar 1, 2018
by michel
Dear Guest,
We sincerely regret what happened during your last visit. We would like to inform you that we are currently looking into the inconveniences that you experienced. Your comfort and satisfaction are our top priorities. It is sad to hear that your expectations were not met. Please rest assured that we are taking all this feedback most seriously. I do hope you will consider staying with us again. We appreciate your comments and hope to see you soon. Kind regards, Michel T., The Manager.
5 out of 5
Excellent staff, great facility, awesome beach
The management and staff went out of their way to accommodate any request that would enhance our stay. The facility is new and still not fully operational however it was still a great vacation. We have travelled all over the world and stayed at a wide variety of location and price ranges and this location offers one of the best values.
If you are looking for somewhere to relax, unplug and enjoy beautiful views of the ocean, surf and sand in well appointed facilities this is the place to be.
Posted by ukcolinusa, from Valencia California on May 24, 2017
Was this review helpful to you?
Comment from Hotel Management
Jun 3, 2017
by Michel
Dear Guest: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference.
Kind regards, Michel T., The Manager.
2 out of 5
HOTEL IS STILL UNDER MAJOR CONSTRUCTION
Worst stay at an all inclusive that we have ever had. Staff was rude didn't know what was going on and hotel is literally half done so if you want to stay in a work zone I would recommend.
Posted by a verified traveler on Mar 30, 2017
Was this review helpful to you?
Comment from Hotel Management
Apr 17, 2017
by The Manager
Dear Guest:
Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations.
We hope you will give us another opportunity to better serve you in the future.
Cordially,
5 out of 5
Exquisite, paradise. Wonderful
It was such a wonderful beautiful place. The complex was new and all the modern conveniences. The staff was over the top to see to your every need . The food first rate. I would always choose this place first
Posted by faith , from mpls on Mar 21, 2017
Was this review helpful to you?
Comment from Hotel Management
Apr 17, 2017
by The Manager
Dear Faith,Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel.
We hope you will give us another opportunity to serve you again in the future.
Cordially,
All-inclusive room rates at Krystal Grand Los Cabos All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Pilates
Yoga
Entertainment
Onsite entertainment and activities
Theme parties
Not included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for room service
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Taxes included
24-hour room service
Buffet and à la carte dining
Fitness facilities included
Volleyball included
Laundry/dry cleaning services not included
All available beverages included
Spa/beauty facilities and services not included
Surcharge for room service
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
Theme parties included
Property Features
Some rates at Krystal Grand Los Cabos All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Krystal Grand Los Cabos All Inclusive, you'll find 5 outdoor swimming pools, a health club, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Krystal Grand Los Cabos All Inclusive. Self parking and valet parking are free. A complete renovation of Krystal Grand Los Cabos All Inclusive was completed in December 2016. Smoking is allowed in designated areas at this 3.5-star San Jose del Cabo hotel.
352 guestrooms or units
7 levels
3 buildings
3 dining venues
3 bars or lounges
Bar by the pool
Manager's reception (free)
Coffee shop
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Terrace on the roof
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Self-service laundry
Front desk (24 hours)
Concierge
Wedding services available
Garden
Outdoor picnic space
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 5
Children's pool
Free WiFi
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Los Cabos Intl. Airport (SJD) (15.7 km / 9.8 mi)
Parking: Free valet parking and self parking
Room Amenities
Krystal Grand Los Cabos All Inclusive offers 352 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 58-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Jose del Cabo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony (furnished)
Stocked minibar (free)
In-room dining (24 hours)
LED television
Cable channels
Premium channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
The hotel hosts a free manager's reception daily.
Krystal Grand Los Cabos All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.
Restaurante O - This restaurant specializes in international cuisine. Open daily.
Restaurante Ayami - Overlooking the garden, this fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.
Nearby Activities
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Yoga classes/instruction on site
Spa Services
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cribs (infant beds) available
Staffed front desk
Hotel Names
Reflect Krystal Grand Los Cabos Todo Incluido Resort
Reflect Krystal Grand Los Cabos Todo Incluido San Jose del Cabo
Reflect Krystal Los Cabos Tod
Krystal Los Cabos Inclusive
Krystal Grand Los Cabos All Inclusive Hotel
Krystal Grand Los Cabos All Inclusive San Jose del Cabo
Krystal Grand Los Cabos All Inclusive Hotel San Jose del Cabo
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
There was an error importing /Los-Cabos-Hotels-Krystal-Grand-Los-Cabos-All-Inclusive.h17750384-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Los-Cabos-Hotels-Krystal-Grand-Los-Cabos-All-Inclusive.h17750384-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
There are 3 onsite restaurants, offering options like international cuisine and garden views.
This hotel offers free self parking and valet parking.
Krystal Grand Los Cabos All Inclusive is 13.1 mi (18-min drive) away from the San Jose del Cabo, Baja California Sur (SJD-Los Cabos Intl.) airport, the closest popular airport to the property.
Krystal Grand Los Cabos All Inclusive features 5 outdoor pools and a children's pool.
This hotel is on the beach. Don't forget your sunscreen!
This hotel doesn't have a spa, but it does offer massages.
Krystal Grand Los Cabos All Inclusive does not offer free breakfast.
Check-in is from 3 PM - 11 PM.
Airport shuttle services are not available at Krystal Grand Los Cabos All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
