The house, location and amenities were wonderful!! However there were some friction points with the management company. #1 the address they provided was WRONG... luckily we were able to reference the pictures and find it. #2, the app that was shared after booking was disjointed and had additional charges for everything from heat, to ac, to pool and hot tub. We would have been fine with the additional daily charge for the hot tub, but it took 3 days (into our stay) to finally get a clear answer on how to enable it... And then they charged 4x the published daily rate instead. Where they should have lead with empathy and efforts to make it easy for their customer, they repeatedly referenced communication that was never actually sent/received.