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"The hotel room was nice, modern looking and affordable. The hotel is only a mile away from LAX and the beach. There's plenty of resteraunts and and ... " More

By a verified traveler on Mon 06 Aug 2018

Hotel Description

3.5-star hotel near Otis College of Art and Design

Oceanside stay

A stay at this Los Angeles hotel places you within a 5-minute walk of Otis College of Art and Design.

Poolside dining

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a poolside bar on site, and laundry facilities and concierge services are also provided.

Free WiFi, refrigerators

The 250 soundproofed guestrooms offer free WiFi and room service. Other amenities include LCD TVs, refrigerators, and premium bedding.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Oct 27 - Oct 28

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 2 Bedrooms (1 King and 2 Double Beds)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 King Bed (Hospitality)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Custom Hotel Los Angeles Airport ratings based on 16 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Custom Hotel Los Angeles Airport

Everyone (9) Couples (2) Family (5)
3 out of 5
Small room no desk or additional furniture beside bed, tiny chair and Ottoman. Very low bed height, hotel was under construction and no notice from site. Found hair in food which chef recooked more bacon for buffet. Thank you.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Gary G

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that overall we met your expectations but apologize for the inconvenience during your stay. We are in the process of upgrading our low beds and adding more furniture to the guestrooms based on valued feedback such as yours. We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Custom Hotel

4 out of 5
Super close to LAX, breakfast provided. Dated building but nice enough for an in/out business meeting. Outside rooftop bar was pleasant although it is almost under the flight path.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 27, 2019 by Gary G

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Custom Hotel

1 out of 5

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 29, 2019 by Gary G

Dear Traveler, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Custom Hotel

2 out of 5
It should be called a hostel instead of a hotel. The staff is too good for the poor condition the hotel is in. The rooms were sparse. There were no drawers, the shower was cleaned but so old it could never look clean. The breakfast area was in the middle of the lobby next to the elevators and front doors,a most conspicuous place to eat. We changed rooms twice. The second rooms door looked as if it had been kicked in and wouldn't lock. The beds are very low to the ground, so not good for older or anyone with particular disabilities. A walker could not fit inside the bathroom. The hotel has a run down feel and look to it. Very disappointing. The hotel staff were courteous and the valet did not complain about my comings and goings which were a lot the first night. We live locally and were having our house fumigated. We thought it would be fun to stay at the Custom and it was close to our sons' home. We spent most of daytime hours at his home because there were no chairs in the rooms. Only beds. Never again.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 25, 2019 by Gary G

Dear Traveler, Thank you for staying with us and sharing your experience. I am so glad to hear your feedback regarding our staff and focus on cleanliness. We are a slightly older hotel but have incredible enhancements coming up in the near future. In the meantime, thank you for recognizing our prerogative of going above and beyond for our guests! We hope you will give us another opportunity and experience our transformation. Best, Gary

3 out of 5
It had a great location for my purposes, within hiking distance of the coast and convenient to LAX and those I was visiting. It also had valet parking, at $35 a day. If there were any lobby restrooms I never found them. Breakfast was not included. For a modest sized spartan room the price seemed high.

Posted by , from College Station TX on Jul 6, 2019

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Comment from Hotel Management

Jul 8, 2019 by Gary G

Dear DOUG, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

3 out of 5
Hotel is used as lodging for LAX flight cancellations, so front desk is overwhelmed with stupid traveler "emergencies" and petty misdirected requests

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Gary G

Dear C, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

2 out of 5
Leaking shower head. Parking exorbitant. Breakfast not even discounted

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 21, 2019 by Gary G

Dear Shoe, Thank you very much for your recent visit, we appreciate your business. I sincerely apologize for not meeting your expectations on this stay. Once again, thank you for staying with us and sharing your experience! Warmest Regards, Gary G

4 out of 5
Everything fine Close to restaurants etcetera Nice that I could park my car and then walk around

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 30, 2019 by Gary G

Dear Traveler, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations and you enjoyed the location of our property! We invite you to return to Custom Hotel next time your business or leisure plans return you to Los Angeles. Warmest Regards, Gary G

3 out of 5
I think they're trying for a hipster or retro vibe, but the hotel seems run down. The paint colors in the hall are very dark, as were the rooms. there was an extension cord bar with several plugs, which felt a little like a fire hazard. No overhead lighting in the main part of the room; just a dim lamp and a desk lamp. The bed, while low to the ground, was comfortable, the shower pressure was good, and the staff was friendly enough. Walking distance to coffee house and restaraunts.

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 21, 2019 by Gary G

Dear Sheri, Thank you for staying with us and sharing your experience. I am glad to hear your feedback regarding our staff and location of the property. We are a slightly older hotel but have incredible enhancements coming up in the near future. I hope you will give our Hotel another opportunity and experience our transformation. Best, Gary

4 out of 5
Beds were too low. No dresser to place items in. No chairs. Was a little disappointed that breakfast wasn't complimentary.

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 21, 2019 by Gary G

Dear Traveler, Thank you very much for your recent visit, we appreciate your business. I am glad that overall we met your expectations. Our beds are indeed low to the ground and based on valued feedback such as yours, we are looking a different concept in our next guestroom renovation. We look forward to having you stay with us in the future. Warmest Regards, Gary G

About the Custom Hotel Los Angeles Airport

Location 8639 Lincoln Blvd, Los Angeles, CA 90045

Property Features

Custom Hotel Los Angeles Airport offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Custom Hotel Los Angeles Airport. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 3.5-star Los Angeles hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 12 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Los Angeles, CA (LAX-Los Angeles Intl.) (3.7 km / 2.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

Custom Hotel Los Angeles Airport offers 250 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Deck 33 Bar Restaurant - This poolside restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Layover Lounge - This café specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

Airport shuttle service is available at scheduled times from 5 AM to 2 AM. Fees may apply. Contact the property in advance to get details.

An adult age 18 or older must assume all liability for the booking.

Airport transportation is offered at scheduled times from 5 AM to 2 AM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Pets

  • Pets: USD 35 per pet, per day
  • Only dogs are allowed
  • Weight limit: 35 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 13.95 per person (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 35 per pet, per day
  • Crib (infant bed) fee: USD 25.0 per stay
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Custom Hotel
  • Custom Hotel Los Angeles Airport
  • Custom Los Angeles Airport
  • Hotel Custom
  • Custom Los Angeles Los Angeles
  • Custom Hotel Los Angeles Airport Hotel
  • Custom Hotel Los Angeles Airport Los Angeles
  • Custom Hotel Los Angeles Airport Hotel Los Angeles
url importing https://www.travelocity.com/Los-Angeles-Hotels-Custom-Hotel-Los-Angeles-Airport.h1683637-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.