2/10 Terrible
sean
Feb 1, 2026
Disliked: Cleanliness, staff & service, amenities
There was a bait and switch type situation going on this evening. I had the room reserved and paid for. When i got the the hotel they then said that the elevator was broken and that the room i had reserved was not available on the first two floors. I would have to walk up three flights of stairs to get that room. Or i could upgrade to a different room on the forst floor for an additional cost. So there facility was broken down and it was not on the website that this was the case an instead of providing service to offset the issue they charged me more money to get the room i dod not want that did not have the amenities i wanted the room for. The longue. When i asked the front desk peraon if the room had the longue he could not provide the information and said it might be on there. I have a mobility issue in getting up the stairs which is why i did not want a room above the first floor. I did inquire if there was any mobility access rooms available and was denied that also. Overall a horrible experience.
sean
Stayed 1 night in Jan 2026