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The Chapter Hotels - Lancaster Gate

4.0 star property
4-star hotel near Hyde Park

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Photo gallery for The Chapter Hotels - Lancaster Gate

Exterior
Bar (on property)
Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
In-room safe, soundproofing, iron/ironing board, free WiFi
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Marble Arch
    ‪6 min drive‬
  • Place, Oxford Street
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Family Room

Executive Family Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Family Room

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

London

City center retreat .Within a 10-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Hyde Park. Kensington High Street and Marble Arch are also within 2 miles (3 km).

What's nearby

  • Kensington Gardens - 2 min walk - 0.1 miles
  • Hyde Park - 6 min walk - 0.4 miles
  • Kensington High Street - 18 min walk - 1.0 mile
  • Marble Arch - 6 min drive - 1.3 miles
  • Oxford Street - 7 min drive - 1.9 miles

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪Tukdin - ‬6 min walk

About this property

The Chapter Hotels - Lancaster Gate

4-star hotel near Hyde Park
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Signature Townhouse Hyde Park.

This 4-star London hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Signature Townhouse Hyde Park offers 46 air-conditioned accommodations with safes and bathrobes. LCD televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

How close is Signature Townhouse Hyde Park to the airport?

Signature Townhouse Hyde Park is 11.7 mi (59-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Signature Townhouse Hyde Park have an airport shuttle?

Airport shuttle services are not available at Signature Townhouse Hyde Park.

Does Signature Townhouse Hyde Park offer free breakfast?

Free breakfast isn’t provided at Signature Townhouse Hyde Park, but buffet breakfast is offered for a fee of GBP 14.95 for adults and GBP 10 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 8:00 AM to 11:00 AM.

Is there a casino at Signature Townhouse Hyde Park?

No, there is no casino at this hotel.

What time is check-in at Signature Townhouse Hyde Park?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

Is there free parking at Signature Townhouse Hyde Park?

Free parking is not available at this hotel.

Does Signature Townhouse Hyde Park have a pool?

Signature Townhouse Hyde Park does not have a pool.

Does Signature Townhouse Hyde Park have a restaurant?

Yes, there is a restaurant on site.

Does Signature Townhouse Hyde Park have a spa?

There are no spa services available at this hotel.

How close is Signature Townhouse Hyde Park to downtown London?

Signature Townhouse Hyde Park is 2.3 mi away from London.

The Chapter Hotels - Lancaster Gate Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 215 out of 805 reviews
Rating 8 - Good. 335 out of 805 reviews
Rating 6 - Okay. 167 out of 805 reviews
Rating 4 - Poor. 54 out of 805 reviews
Rating 2 - Terrible. 34 out of 805 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

ANTHONY, CHICAGO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
Stayed 1 night in Aug 2025

10/10 Excellent

Emmanuel Olatokunbo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

10/10 Excellent

Nasser

Stayed 3 nights in Jul 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Stayed 1 night in Jul 2025

4/10 Poor

Shelley

Disliked: Cleanliness, amenities, property conditions & facilities
Whilst the staff attempted to help me, my complaints were not resolved- a 10% discount given as consolation. Taps rusted, no functioning bath plug, soap holder hanging off wall( this was fixed), shower screen swung off and fell into my hands- solution was to remove it- this just meant water everywhere in bathroom. Bath also scratched and chipped. Bedside tables very worn and scratched. All in all- not worth the money
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

10/10 Excellent

Kasie

Stayed 4 nights in Jun 2025

6/10 Okay

Amanda

Business traveler
Disliked: Staff & service, property conditions & facilities

Nothing "signature" in this tired, sub-par hotel

The hotel cost was just under £200 per night. While I know London is expensive there is a minimum standard for hotels, especially in this price range. I aim to write balanced reviews and always sure to raise concerns (if any, which I rarely do) directly with the hotel, before I review. The hotel is sub-average. I was on business mid-June 2025 on two of the hottest days of the year. The aircon went from ice cold on arrival, but within a couple of hours changed to a tepid humidity that would not cool at all. For a 2 night stay I at least expected water to be available in the room - 1 small bottle on my first day was not replenished. The room was not made up or refreshed but, oddly, the bin in the room was emptied so the absence of other housekeeping seemed unusual. I asked the receptionist for water or any cool drinks to buy at the hotel and was abruptly told I would have to walk 15 minutes to the nearest shop to buy some. It was already 8pm and I'd just trekked 30 mins in the sweltering heat to get to the hotel. On day 2 brought my own water. Breakfast was offered for a fee (around £15), and started around 8am - much later than most hotels and too late for anyone on business needing to get to morning meetings. On checkout I raised above concerns. The receptionist apologised for the inconvenience and after moment's pause said I should have asked because it's not Hotel policy to refresh rooms during a stay. This is sub-standard for £200/night . Travelodge would do better!
Stayed 2 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
I give the hotel a "G" for Ghetto! The first night, there was bedbugs on the bed, the refrigerator didn't work and the bedroom sink was plugged up! They put me in another room and also the refrigerator didn't work and the bathroom sink was plugged up! They gave me another room and the refrigerator didn't work and the sink was plugged up! Then they put me in another room and the sink was plugged up, the heated towel rack was was set all the way on high with the knob missing! Also the fan in the bathroom didn't work! This is the fourth room! They got the maintenance person and I try to explain the problem with the sink, towel rack, and bathroom fan. He cleaned the bathroom sink trap but cause a water leak and he end up putting a small bucket on the floor to catch the water. He can't fix the bathroom fan and he use a needle-nose pliers to adjust the heat on the towel rack because he couldn't find a knob for it! I shouldn't come to any hotel and tell them to fix this, this and this! The room should be maintenance free before you have any guests! There is no communication between the room cleaners, staff and maintenance personal! They don't know how to operate a hotel! ALL OF YOU ARE IN THE WRONG PROFESSION! YOU ALL MISSED YOUR CALLING!
Stayed 14 nights in Jun 2025

10/10 Excellent

Chen

Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

6/10 Okay

Jordan

Liked: Property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Rahima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Delia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Olabode

Liked: Cleanliness, staff & service, property conditions & facilities
Staff services
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Stephen

Stayed 2 nights in Mar 2025

2/10 Terrible

Leah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotels I've ever stayed at. The location is nice and the wifi works. That's the positives. Check in was a distaster. The carpet in the hallway to our room reeked of cat urine. The room was dirty, stained walls etc. The door didn't lock properly. The shower barely had pressure. The room was hot and stuffy - thankfully we could open the window. The lobby etc are decorated and nice - but the rest is old, shabby, tired and dirty. Avoid this place.
Stayed 2 nights in Feb 2025

8/10 Good

Farras

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

4/10 Poor

Iroda

Disliked: Cleanliness, property conditions & facilities, room comfort

They steal your money

The hotel is in a quiet and a good location with close distance to the tube station and the park. However, that is the only good thing about the place. At the checkin they took £50 deposit for no reason and they still haven’t deposited it back. I truly hope they are not pirating off people like that. The room I booked was superior double, but the room could be at best a small double with no space. The walls are terribly stained with grease and god knows what else. The soap dispensers are broken and the sink clogged. I stayed there for four nights and the room wasn’t cleaned during the whole time. Honestly you can find better deals with better quality for similar budget in London.
Stayed 4 nights in Jan 2025

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a great location

Stayed 1 night in Jan 2025

6/10 Okay

Fraser

Liked: Staff & service
This isn't a 4star hotel. The previous ownership, called Arbor Hyde Park was. The current hotel is almost unrecognisable since then. If you're looking for a 3 star hotel under £120/nt, you'll be satisfied.
Stayed 2 nights in Dec 2024