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Kensington and Chelsea Apartment

Property class: 3
3-star apartment near Hyde Park

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Reviews

5.0 out of 10

Popular amenities

  • Free WiFi

Explore the area

View in a map
3A Gloucester Road, London, England, SW7 4PP
  • Place, Kensington High Street
    ‪4 min walk‬
  • Place, Kensington Gardens
    ‪4 min walk‬
  • Place, Imperial College London
    ‪4 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪57 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (Flat 1A)

Apartment, 1 Bedroom (Flat 1A) | Iron/ironing board, WiFi (free)

Apartment, 1 Bedroom (Flat 1A)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Iron/ironing board, WiFi (free)

Apartment, 3 Bedrooms

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Basic Studio, 1 Double Bed

Basic Studio, 1 Double Bed | Iron/ironing board, WiFi (free)

Basic Studio, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

London

London City Centre stay.At this London City Centre apartment, you'll be well placed to visit Kensington Gardens and Kensington High Street, both within a 5-minute walk. Also, Royal Albert Hall is within half a mile (1 km) and Hyde Park is within 2 miles (3 km).
View more Apartments in LondonOpens in a new window

What's nearby

  • Kensington High Street - 4 min walk - 0.3 miles
  • Kensington Gardens - 4 min walk - 0.3 miles
  • Imperial College London - 4 min walk - 0.3 miles
  • Royal Albert Hall - 9 min walk - 0.5 miles
  • Hyde Park - 12 min walk - 0.7 miles

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • Gloucester Road Underground Station - 6 min walk
  • London City Airport (LCY) - 52 min drive

Restaurants

  • ‪Coco Momo - ‬2 min walk
  • ‪Guillam Coffee House - ‬1 min walk
  • ‪The Queens Arms - ‬2 min walk
  • ‪Da Mario - ‬1 min walk
  • ‪The Library Café - ‬7 min walk

About this property

Kensington and Chelsea Apartment

3-star apartment near Hyde Park
Public spaces have free WiFi.

This 3-star London apartment is smoke free.

  • 2 guestrooms or units
  • No smoking on site
Kensington and Chelsea Apartment offers 2 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Flat-screen TV with digital channels

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Limited housekeeping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 2 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

American ExpressMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 100 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served or allowed at Kensington and Chelsea Apartment.

Property is also known as

Kensington Chelsea Apartment
Kensington And Chelsea
Kensington and Chelsea Apartment London
Kensington and Chelsea Apartment Apartment
Kensington and Chelsea Apartment Apartment London

Frequently asked questions

How close is Kensington and Chelsea Apartment to the airport?

Kensington and Chelsea Apartment is 12.7 mi (52-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Kensington and Chelsea Apartment have an airport shuttle?

Airport shuttle services are not available at Kensington and Chelsea Apartment.

Does Kensington and Chelsea Apartment offer free breakfast?

Kensington and Chelsea Apartment does not offer free breakfast.

Is there a casino at Kensington and Chelsea Apartment?

No, there is no casino at this apartment.

What time is check-in at Kensington and Chelsea Apartment?

Check-in start time: 3 PM; Check-in end time: 6 PM.

Is there free parking at Kensington and Chelsea Apartment?

Free parking is not available at this apartment.

Does Kensington and Chelsea Apartment have a pool?

Kensington and Chelsea Apartment does not have a pool.

Does Kensington and Chelsea Apartment have a spa?

There are no spa services available at this apartment.

How close is Kensington and Chelsea Apartment to downtown London?

Kensington and Chelsea Apartment is 2.5 mi away from London.

Kensington and Chelsea Apartment Reviews

Reviews

5.0
Rating 10 - Excellent. 4 out of 37 reviews
Rating 8 - Good. 7 out of 37 reviews
Rating 6 - Okay. 4 out of 37 reviews
Rating 4 - Poor. 9 out of 37 reviews
Rating 2 - Terrible. 13 out of 37 reviews

5.8/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Bernard

Liked: Cleanliness, room comfort
Disliked: Communication
Communication on arrival and to get to the apartment needs to improve
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

SILVIA

Disliked: Cleanliness, amenities, property conditions & facilities
El apartamento es más grande de lo que aparenta pero deberían mejorarlo. El colchón es inexistente, está totalmente hundido y te clavas los muelles. Las almohadas mejor ni mirarlas porque están totalmente amarillas. La limpieza es horrible, en la alfombra me encontré hasta cristales. Hay una ventana rota. El baño es pequeño pero está bien, solo tienen que arreglar el váter que estaba suelto. La nevera no funcionaba y nos la arreglaron el penúltimo día.
Stayed 4 nights in Oct 2022
Verified review

2/10 Terrible

Lyudmyla

Disliked: Communication
arrived to the place and no signs. tried to a bill. no answer. tried to call by phone. no answer. waited next to the door 30 min. no one opened the door. it looks awful at the door. it is scam. Lost my money. turn around and looked for another place to stay. absolutely horrible.
Stayed 1 night in Sep 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Worst experience don’t go, there is no check in person answering the phone , no towels , no clean sheets
Stayed 1 night in Sep 2021
Verified review

2/10 Terrible

Austin

Disliked: Cleanliness, room comfort, communication

Pathetic

Please don't book the accommodation, no one was picking up the phone when we called on the number provided to get the room key. We had to find another room in the middle of the night because we couldn't get in touch with the apartment owner.
Stayed 2 nights in Sep 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, communication
This is a scam. I called the owner several times but the number didnt work. I had to find another hotel for the duration of my reservation. No email and the number on the website doesnt work. BEWARE!
Stayed 2 nights in Jun 2021
Verified review

8/10 Good

David

Liked: Room comfort
Disliked: Communication

Well situated apartment in Kensington

Our apartment instructions from Hotels.com advised us to ring the owner a couple of days before our arrival. To cut a long story short, Hotels.com provided us with two telephone numbers, one was constantly engaged and another ending in '53' just kept ringing and ringing. Even Hotels.com had problems getting in contact with the owner. After looking at a previous customer review, we found that the owner was contactable via the reception at CROMWELL INTERNATIONAL HOTEL down the next street where we went to sort out our stay and were given the key. It had been very stressful trying to get in contact with someone about our stay - this should not have happened to us. We arrived at our apartment which was well situated in relation to museums, Chelsea and other sights. The apartment had two bedrooms with clean bedding. However, the apartment is very ‘tired’ and needs decorating and updating. The back bedroom has a boiler in it in the corner and it can be difficult getting to sleep at night with it’s constant ‘clicking’ and firing up every few minutes. There is no extractor fan in the shower room so there is mould along the top of the ceiling. Also, there is a large broken tile on the bottom step of the shower area which needs attention. Despite the few negative points, we made the most of out stay at the apartment. It’s a shame the owners haven’t renovated the apartment as it could be really lovely.
Sharp floor bar in kitchen area needs serious attention.
Tiled step in shower room needs serious attention
Floor area in kitchen area - lethal floor bar that you could hurt your foot on.
Stayed 5 nights in May 2021
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The property had everything we needed for us, a family of four. Great location too.
Stayed 3 nights in Jun 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, communication
Terrible communication with the owner of the property from the beginning (tried calling 2 days to get check in instructions and there was no answer until the night before check in and when in the apartment for another issue and never got a call back). The cigarette smell in the apartment was very strong and the boiler stopped working several times so heating didn't work properly (in winter time). Also the television never worked. Tried contacting the owner but never answered. NOT RECOMMENDED at all. Location is good but the rest is terrible.
Stayed 2 nights in Dec 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Room comfort, communication

I tried to call them on the number given for 3 day

details said Ironing board. No ironing board. Oven - no oven. TV - tv ariel connection broken. Could not get answer to the phone number given ever. Clean but smelt of damp.
Stayed 2 nights in Nov 2020
Verified review

2/10 Terrible

Colin

We arrived a little earlier than arranged, 2:40 instead of 3:00. Tried to call owners to see if they could come a little earlier, as it was pouring with rain and we were standing out in it, no answer. Tried several times to contact them,40 minutes, never got an answer. Called Hotels.com. After a further 30 minutes, they were able to contact the owners. Hotels.com then told me we had to walk to a hotel about a half mile away, in the pouring rain, to collect the keys as the owners were not coming. Not being familiar with London, Hotels.com had to direct me to the hotel to collect the keys. UNBELIEVABLE, over an hour and a half waiting in the rain before we could get in. No apology or any other contact with the owners. WILL NEVER BOOK THIS APARTMENT AGAIN AND STRONGLY ADVISE NOBODY DOES!!
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than the reviews give credit for.

We visited for the winter wonderland in Hyde park and the apartment location was perfect. The apartment had everything needed for a short stay the beds kitchen and bathroom were all clean and tidy and basic kitchen appliances availible for longer stays. Price was reasonable for the area, time if year and location and would stay again if needed. Please note collection of keys should be from the cromwell international only a few minutes from apartment if unable to give accurate meet time to the host.
Stayed 2 nights in Nov 2018
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
beliggenhed, Meget dårlig oplevelse ved ankomsten, måtte ringe 19 gange inden vi kom i kontakt med en person, selvom vi havde aftalt hjemmefra hvornår vi var der.
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to resto shops bus and train station
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No volvemos

Aunque la persona que nos entregó las llaves intentó ayudarnos, no es un apartamento para 7 adultos, tal y como dijo el anuncio, porque faltaba una cama (solo había 3 camas dobles) Tuvimos que dormir 3 adultos en una cama. No hay calefacción. Solo nos dieron una llave para 7 personas. La caldera estaba en una de las habitaciones y olía a gas. El estado de la casa en general era bastante malo.
Stayed 2 nights in Oct 2018
Verified review

4/10 Poor

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Europe Trip from Down Under.

The place was hard to find, no sign or notice, we end up paying the taxi driver extra (with meter) to ring the owner and check the correct address. the place was very dusty, one double bed was located on the attic, which we cannot not stand up. the stair design was dangerous, heater, oven and TV not working. no bath mat supplied when the bath room has stairs and broken tiles. not pleasant at all, Hotel .com should have a standard check before listing this type of place. no lifts we end up helping another tenant located on the fourth floor with her 25kg luggage, next door tenant complained about have to ask another tenant to let her into her own apartment for few days before getting her own key and was unable to contact the owner or Manager. the only thing is, its close to Kensington Palace and some shops. not worth the price we paid for. 4 chairs only for a booking of 6 people and our group is not fussy, happy with basic essentials. Not Happy Jan
Stayed 4 nights in Sep 2018
Verified review

10/10 Excellent

rojyar

Liked: Cleanliness, property conditions & facilities, room comfort

Would be book again

Everything was okay, good location, house was clean but when we check in the guy who give us a key he wasn’t friendly at all he didn’t even show us anything just hand the key outside and say bye.
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very near to central London and outside congestion zone. Lovely rooms.
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Michael J

Good location and near to tube, shops and restaurants close by for all your needs. Basic facility, with a very noisy front door that slammed shut each time people entered or exited. We had a normal domestic combination boiler in our room which serviced the whole building, so each time someone in the building turned on the hot tap, the boiler would fire up, this was noisy. In the morning several people using the shower at the same time, meant the water was initially hot but then went cold as it was not meant for this kind of use.
Stayed 1 night in Sep 2018
Verified review

2/10 Terrible

grada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appalling!

Unhelpful Contact numbers, lack of clear directions to property which in itself was in poor condition, curtain hooks missing, dust every where. The so called well equipped kitchen had just one teaspoon tomorrow see and 2 mugs. No complementary tea or coffee ( sachets seemed old no expiry date) no acces to TV or wifi as no directions on use found. Step into shower had broken metal strip . Entrance hall a big damp mark on carpet. Would expect to paid to stay there ever again. Left concerns with proprietor without any response. My advise don't bother. No 24/7 service
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Posizione discreta pulizia e gestione pessima

Arrivati alle 21 anziché alle 11 (causa ritardo volo) contattato infinite volte gestore per avere le chiavi abbiamo atteso fino alle 23.00 per avere le chiavi peccato che serratura rotta (Non si apriva la porta) . Ricontattalo gestore arrivati un ragazzo che apre dall'interno passando dalla finestra (per la serie sicurezza zero) e ci ha aperto... entrati e la casa non era stata pulita. C'erano ancora letti in disordine bagno sporco e soggiorno non sistemato. Alle 24.00 ci propongono di andare a dormire altrove giusto per una notte... sistemazione anche questa di fortuna camera da 3 posti letto in un seminterrato abbiamo dormito in 5.... l'indomani alle 18.00 ci avvisano che casa pronta. Ci rechiamo all'hotel dove ci avevano lasciati per andare nuovamente agli appartamento...peccato che il ragazzo non aveva la macchina e abbiamo dovuto attendere il taxi altra mezz'ora buttata via.... finalmente siamo arrivati all'appartamento.
Stayed 3 nights in Aug 2018
Verified review

10/10 Excellent

ibraniyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kensington and Chelsea apartment is a perfect place to get peace of mind, closeness to grocery shop at anytime, excellent neighborhood and closeness to all the major tourist attractions
Stayed 4 nights in Aug 2018
Verified review

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good - would stay there again!

In spite of some trepidation (due to some reviews) the two of us found the apartment to be very good. Although it was a tad on the small side (apartment 1a), bearing in mind the location (close to tube station and plenty of eateries), it was good value for money. One could not fault the cleanliness throughout, the bed was comfortable, towels and shower very good, kitchen equipment similar to many an apartment we have stayed in in the past and tea and coffee sachets were very welcome. Since the apartments do not have a reception we decided to go to Cromwell Hotel from square one and ask for the key there. Within two minutes of waiting the key was produced, one of the young ladies gave us instructions as to how to get there and after a short walk we found the apartments building - slightly off Gloucester Road. If we will ever be in need of overnight stay in this particular part of London we would not hesitate to stay at these apartments again.
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

M

Disliked: Cleanliness, staff & service

Not as advertised.

Not as advertised. Just two room with 3 double bed. ( Advertised for 3 bed room and sofa bed. There was no sofa bed. Was not clean as expected. Moreover it's not honestly advertised. Customer service was poor. No explanation for any questions. My guest were disappointed. Good thing. Good location. Suitable for 4 people. Overall disappointed as misguided add and poor and rude customer service.
Stayed 4 nights in Jun 2018
Verified review

2/10 Terrible

Chris

Disliked: Staff & service, property conditions & facilities, room comfort

Didn't stay the night boiler broken

Very difficult to find property as it's down a little lane off Main Street above a restaurant. Once inside very shabby but ok. Would have spent the night however no hot water at all. We drove home instead of staying so the kids could go to bed clean. Also note there are 3 double beds but one of them is on a lift platform above another. No privacy for either and dangerous for young children.
Stayed 1 night in May 2018