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4.5 out of 5

"Everyone was very friendly and helpful, the hotel had very upgraded amenities, and the rooms were comfy. Only wish they would provide free transfers t ... " More

By a verified traveler on Sun 09 Dec 2018

Hotel Description

Family-friendly 4-star hotel with restaurant

Close to airport

Your stay at this Hillingdon hotel places you within 9 miles (15 km) of Twickenham Stadium and SSE Arena, Wembley. Wembley Stadium and Windsor Castle are also within 12 miles (20 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. WiFi in public areas is free.

Free WiFi, comfy beds

The 170 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include refrigerators, Egyptian cotton sheets, and flat-screen TVs with digital channels.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$98* Per night/room Aug 13 - Aug 14

King Room with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Sofa Bed)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Twin Room (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Place West London Hayes ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place West London Hayes

Everyone (4)
5 out of 5
Everyone was very friendly and helpful, the hotel had very upgraded amenities, and the rooms were comfy. Only wish they would provide free transfers to/from airport.

Posted by , from Moore, OK on Dec 9, 2018

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Comment from Hotel Management

Dec 11, 2018 by Rahul Mahajan

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Bathroom smelled like someone had been smoking. Flat sheets on bed didn’t fit well. Comforter was too heavy and room was too warm and could not adjust temperature low enough.

Posted by on Sep 5, 2018

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Comment from Hotel Management

Sep 12, 2018 by Antonello

Dear Guest, Thank you for your review of Hyatt Place London West Hayes and we sorry for any inconvenience caused!

5 out of 5
Booked this hotel for one night prior to flying from heathrow. Presently surprised to find a very comfortable room, pleasant staff and decent parking. Breakfast choices were excellent in a well paid out dining area. If the room and parking rates do not increase too much in the future we will definitely book this hotel again.

Posted by , from USA on Jul 28, 2018

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Comment from Hotel Management

Aug 2, 2018 by Antonello

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Excellent place, but too far out for tourists

Pros: The breakfast, the beds, the shower stall, the staff, and the view from our room.
Cons: Nothing, really. The hotel itself is perfectly good!
Location: Little India is very nearby, but aside from shopping and a few pubs there's very little to do in the area. This was the only complaint we had.
The hotel is perfectly comfortable, and the staff is both friendly and as helpful as they can possibly be. The only complaint I have is the location of the hotel for my purposes. My wife and I were visiting to view the sites, and this hotel was simply too far away from everything to be a great place to stay for tourism. It took over an hour every day of riding the transit systems in order to get to central london. Simply too long for mine or my wife's tastes.

Posted by on Dec 23, 2016

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Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2067 square feet (192 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hyatt Place West London Hayes. Parking is available for a fee. This 4-star Hayes hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 11 levels
  • 2067 sq ft of conference space
  • 192 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (9.1 km / 5.6 mi)
  • Train station: Southall Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place West London Hayes offers 170 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This Hayes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Gallery Cafe - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. A children's menu is available.

Coffee to Cocktails Bar - Onsite lobby lounge. Open daily.

24/7 Gallery Market - This bar specializes in Modern European cuisine and serves light fare only. Open 24 hours. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 10 per person (approximately)
  • Self parking fee: GBP 13 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place London Heathrow Hayes Hotel
  • Hyatt Place London Heathrow Hotel
  • Hyatt Place London Heathrow Hayes
  • Hyatt Place London Heathrow
  • Hyatt Place London Heathrow/Hayes UK - Greater London
  • Hyatt Place West London/Hayes Hotel Hayes
  • Hyatt Place West London/Hayes Hotel
  • Hyatt Place West London/Hayes Hayes
  • Hyatt London Heathrow Hayes
  • Hyatt West London Hayes Hayes
  • Hyatt Place West London/Hayes
  • Hyatt Place West London Hayes Hotel
  • Hyatt Place West London Hayes Hayes
  • Hyatt Place West London Hayes Hotel Hayes

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.