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"Hotel is older in need of an make over. Elevators struggled at times. Overall a decent hotel. " More

By a verified traveler on Mon 23 Jul 2018

Hotel Description

4-star hotel near Natural History Museum

City center stay

Within a 15-minute walk of this Kensington hotel, you'll find Natural History Museum and Kensington High Street. Victoria and Albert Museum and Kensington Gardens are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, limo/town car service, and dry cleaning are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 906 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include 24-hour room service, pillow menus, and free newspapers.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$86 per night

Executive Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Holiday Inn London-Kensington Forum ratings based on 114 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn London-Kensington Forum

Everyone (16) Family (5)
5 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 10, 2019 by Silvia

Dear Valued guest, Thank you for taking the time to leave us your rating. We really appreciated and we are happy that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards, Silvia Ravera Guest Relations Supervisor

4 out of 5

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 5, 2019 by Irene

Dear Valued Guest, Thank you very much for rating the Holiday Inn Kensington Forum with 4 out of 5! We hope to see you again. Kind regards, Irene. Guest Relations Manager

3 out of 5
Have stayed at Holiday Inn Kensington Forum before. I know it is a basic hotel with great location. But this time, little moths in room. Changed room and still bugs. Food at restaurant only fair

Posted by , from Pittsburgh on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Irene

Dear JD, Thank you for taking your time to ranking our property, please do feel free to contact us if there is something we could do. Kind Regards, Irene , Guest Relations Manager

5 out of 5
Clean comfortable rooms - ours had a view! We were allowed to check in early because room was ready. Large lobby that accommodates guests to sit and wait for their friends, charge their phones, get a coffee. Pub in the hotel allowed guests to grab a pint without having to leave. Central location of hotel in a nice neighborhood is a great plus!!! I would without hesitation stay again. Front desk staff was very helpful and friendly.

Posted by on May 19, 2019

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Comment from Hotel Management

May 20, 2019 by Irene

Dear Valued Guest, On behalf of the Holiday Inn Kensington Forum Team, I would like to thank you very much for your 5 out of 5 ranking and comments.Kind Regards, Irene. Guest Relations Manager

4 out of 5
The location is amazing. It's 2 minutes from the tube station, which serves 3 different lines. Also, very convenient to Heathrow - less than 30 minutes on the Piccadilly line. The property was clean. The cleaning staff was incredibly helpful. The ground service staff was sort of indifferent. For example, there was a problem with my IHG card number. The guy at reception told me to call the office, get the problem fixed and then come back. That interaction left a bad taste in my mouth. Services, such as the ground floor restaurant and bar, are closed by 10:30, so don't expect to get anything after if you come back after seeing a show. They direct you to room service, but the overnight menu is astonishingly slim. They should install vending machines so you don't have to run out late to Tesco (less than 5 minutes away) to get something to eat. These complaints may make it seem that I didn't like the place, but these were mere annoyances more than anything else. It was clean, quiet and convenient. The standard size room with two twin beds was small but fine for the price. I've always stayed in Bloomsbury but this location was safe and absolutely fine. There were plenty of restaurants and shops nearby. I was happy to wake up there and happy coming home at night. This is not a 5-star hotel; it's a tier or two down from there. But within it's category, I would give it 4 1/2 stars and would absolutely recommend it and would be willing to stay here again.

Posted by , from New York, NY on May 3, 2019

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Comment from Hotel Management

May 11, 2019 by Irene

Dear Mr SteveB, Thank you for staying with us and for the great comments. We are very happy that you enjoyed your stay Kind regards. Irene. Guest Relations Manager

4 out of 5
I have been going here for about 15 years and I would never expect that water pressure to be American. The front desk staff used to delightful but Have become unpleasant. The agent who checked me in to my two rooms could see my reservation but insisted that I login to the hotel Internet and prove I had an email. Just ornery

Posted by on Apr 23, 2019

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Comment from Hotel Management

May 3, 2019 by Irene

Dear Edwatkins, Thank you for reviewing us, regarding your last stay and please do feel free to contact us if there is something we could do. Kind Regards, Irene Ortega Guest Relations Manager

5 out of 5
The beds were comfortable, great water pressure and towels.

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 19, 2019 by Irene

Dear Valued Guest, I would like to thank you very much for you perfect rating! I hope to see you soon. Kind regards, Irene Ortega Guest Relations Manager

5 out of 5

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 17, 2019 by Irene

Dear Valued Guest, Thank you very much for you wonderful 5 stars ranking! We hope to see you soon. Kind regards, Irene Ortega Guest Relations Manager

4 out of 5
Hotel is older in need of an make over. Elevators struggled at times. Overall a decent hotel.

Posted by on Jul 23, 2018

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Comment from Hotel Management

Jul 25, 2018 by Irene

Dear Valued Guest, I would like to thank you for staying with us and taking the time to post your comments as are very useful for us so we can improve our service. Best Regards, Irene Guest Relations Manager

5 out of 5

Sort trip to London

Very nice hotel located in a beautiful and safe area.2 minutes walking to the underground station so you can go anywhere. Friendly and helpful staff. Easy and quick check-in and out. The bed was comfortable and the room was clean. I would go back again to the same hotel next time .

Posted by , from Spokane, WA on Mar 7, 2018

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Comment from Hotel Management

Apr 17, 2018 by JC

Dear Sam, I will share your great comments with the Team. We are always delighted with such comments. And we also hope to see you soon. Regards. Jean Claude Marquette Front of House Manager

About the Holiday Inn London-Kensington Forum

Location 97 Cromwell Road, London, England SW7 4DN

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. Event space at this hotel measures 631 square feet (59 square meters). A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn London-Kensington Forum. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 906 guestrooms or units
  • 27 levels
  • 631 sq ft of conference space
  • 59 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LGW-Gatwick) (82.7 km / 51.4 mi)
  • Train station: London West Brompton Station (1.4 km / 0.9 mi)
  • Metro station: Gloucester Road Underground Station (0.2 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn London-Kensington Forum offers 906 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast from 6:30 AM to 10:30 AM.

Holiday Inn London-Kensington Forum has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Self parking fee: GBP 41.00 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Forum Holiday Inn
  • Holiday Inn London-Kensington Forum Hotel
  • Holiday Inn Kensington Forum
  • Holiday Inn Forum Hotel London-Kensington
  • Holiday Inn Forum London-Kensington
  • Holiday Inn London-Kensington
  • Holiday Inn London-Kensington Forum
  • London-Kensington Forum
  • London-Kensington Forum Holiday Inn
  • London-Kensington Holiday Inn
  • Holiday Inn London Kensington Forum Hotel London
  • Holiday Inn Forum Hotel
  • Holiday Inn London Kensington Forum England

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.