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4.5 out of 5

"One of our greatest stays! I would definitely recommend, the staff were extraordinary. " More

By a verified traveler on Fri 17 May 2019

Hotel Description

4.5-star luxury hotel near Oxford Street

City center stay

A stay at this London City Centre hotel places you steps from Marble Arch and a 5-minute walk from Oxford Street. Hyde Park and Park Lane are also within half a mile (1 km).

Dining, fitness center

This hotel features 2 bars/lounges and a fitness center. Business travelers can take advantage of the free WiFi in public areas. A restaurant, a 24-hour front desk, and express check-out are also provided.

Free WiFi, refrigerators

The 900 guestrooms have flat-screen TVs with digital channels and offer free WiFi and 24-hour room service. Other amenities include refrigerators, Egyptian cotton sheets, and free bottled water.

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$248* Per night/room Aug 27 - Aug 28

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room (Superior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Room, 1 Double Bed (Rock Royalty)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite Gold (Rock Royalty)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel London ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel London

Everyone (1) Family (1)
4 out of 5

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 1, 2019 by Meski

Dear Guest, We were honoured you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for taking the time to score us, we cannot wait to welcome you back again soon. Kind regards, Guest Relations

5 out of 5
One of our greatest stays! I would definitely recommend, the staff were extraordinary.

Posted by on May 17, 2019

Was this review helpful to you?
Comment from Hotel Management

May 18, 2019 by Meski

Dear Guest, Thank you for the stellar five-star feedback. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay. Rock On! Kind regards, The Team at Hard Rock Hotel London

Renovations + Closures

The following facilities or services will be unavailable from July 22 2021 to March 31 2022 (dates subject to change):

  • Fitness facilities

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Hard Rock Hotel London. The hotel can provide concierge services and wedding services. This 4.5-star London hotel is smoke free.

  • 900 guestrooms or units
  • 2 bars or lounges
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London (QQP-Paddington Train Station) (1.5 km / 0.9 mi)
  • Metro station: Marble Arch Underground Station (0.1 km / 0.1 mi)

Room Amenities

Hard Rock Hotel London offers 900 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Egyptian cotton linens
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Hard Rock Cafe - This restaurant specializes in American cuisine. Reservations are required.

Lobby Bar - Onsite lobby lounge. Open daily.

GMT Bar - This bar serves brunch only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 10 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock London
  • Hard Rock Hotel London Hotel
  • Hard Rock Hotel London London
  • Hard Rock Hotel London Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.