6/10 Okay
Sally
Traveled with family
Dec 27, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately there was a lot of room for improvement, which was disappointing as we’d booked four nights to celebrate two special birthdays just before Christmas.
We chose the hotel for the spa, but it was underwhelming. Seating around the pool was very limited and awkwardly placed so you had to move your feet to let people walk by, the loungers (if any available) showed signs of mould, and the steam room smelt musty which was very off putting. The pool itself was ok, though a sharp missing tile on the steps was concerning and the shoulder massage jet didn’t work.
The room was acceptable but tired. The shower shelf was broken so toiletries slid off when wet, the towel rail thermostat constantly clicked, and the makeup mirror was impractically low so you’d need a chair to actually use it.
Flickering bedroom lights and limited working TV channels were also frustrating. For the price, the lack of a coffee machine (only basic Nescafé sachets) felt poor value.
Housekeeping was inconsistent — milk wasn’t always replenished and on some days the bed wasn’t properly made.
We didn’t try the breakfast or bars based on our experience of the other facilities.
Overall, we would have been better off booking a Premier Inn and paying separately for a decent spa day elsewhere.
Sally
Stayed 4 nights in Dec 2025
