"We indicated on our reservation that we had 3 people, but the room that held 4 only had towels for 2 and cups for 2. In-room coffee supplies inadequa
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Hilton Garden Inn North Little Rock ratings based on 16 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn North Little Rock
Everyone (8)Family (7)
2 out of 5
Customer service greatly lacking. This was our third stay at this location, and we won’t be back the next time we come to visit family.
Upon arrival our wireless key (that we had been notified was ready several hours prior) let us into the building but not the room. While we were trying to get it to work the front desk clerk was lurking in the hallway playing on her cellphone and glaring at us and when we started towards the front desk she states “um is there something I can help you with” in a manner that suggested we shouldn’t be in the building.
Only 2 towels in room for 5 guest reservation.
No pillows or blankets available in the room for the fold out bed. Called to request and was told I would need to “come get them myself because she was the only one there” in a rude tone that suggested I was a nuisance for requesting basic items. Went to the front desk to get items, and clerk was no where to be seen. After calling out twice she emerged from where she was sitting on her phone with no socks or shoes on to hand me items. This person represents your hotel, and it’s not a good experience or image.
Posted by William, from North Little Rock on Jan 3, 2023
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Comment from Hotel Management
Jan 18, 2023
by Dawn FDS
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
2 out of 5
This is our third stay at this property in 2 years. We are Hilton Honors members and choose this location because the layout of the room lets us have a seperate sleep area for our toddler.
Upon arrival, our wireless door key would not open our door even though we were checked in and alerted our room and key were ready hours prior.
After multiple tries we had to go get physical keys. Front desk clerk seemed sketchy and was hanging out in hallway on her cellphone when we arrived.
No pillows or blankets available for the pullout bed in the room this trip even though our reservation was for 5 people. Had to contact the front desk for them. Was told I “would need to come get them from the front myself because she was the only person there, but would have to give her time because she had to go to housekeeping for the pillows”. Understandable under normal circumstances but she was hanging out in the hallway on her cell when we arrived not at the desk, and when we went to the front for the pillows we had to call out a couple of times for assistance because the clerk was in the back, eating, and the desk was not manned at all.
There were only 2 bath towels in the room- again for a reservation that was clearly for 5 people and made the day prior.
1 tv remote was disgusting and obviously not cleaned. It was caked with icing and visible smears over the whole remote. We had to clean it ourselves.
Overall disappointing.
Posted by William, from North Little Rock on Jan 2, 2023
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Comment from Hotel Management
Jan 18, 2023
by Dawn FDS
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.
1 out of 5
Posted by Taylor on Mar 27, 2022
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1 out of 5
Posted by Ed on Aug 20, 2021
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3 out of 5
We indicated on our reservation that we had 3 people, but the room that held 4 only had towels for 2 and cups for 2. In-room coffee supplies inadequate. Advertised breakfast with room but breakfast was for purchase. Hotel charged me an extra $20 for I-don't-know-what because we bought nothing.
Posted by a verified traveler on Jul 4, 2021
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Comment from Hotel Management
Jul 8, 2021
by Dawn FDS
I'm so sorry for the confusion. As of July 1st Hilton introduced a new food and beverage credit available for our Gold and Diamond members. Breakfast does need to be included in your rate to receive it for free.
4 out of 5
Posted by a verified traveler on Mar 9, 2021
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Comment from Hotel Management
Mar 30, 2021
by Dawn FDS
Thank you for your review. We hope you will choose to stay with again in the future.
4 out of 5
The hotel stinks of floral disinfectant. It was clean, staff was great, shower pressure was AMAZING, room was quiet. They just need to fix the strong scent. *Breakfast is $11.95/pp.
Posted by a verified traveler on Jan 25, 2021
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Comment from Hotel Management
Jan 25, 2021
by Dawn FDS
Thank you for your review! We hope you will visit again soon! We also recommend that you book our bed and breakfast rate to include our all you can eat, cooked to order breakfast with the rate on your room. If you have any questions feel free to contact us anytime!
5 out of 5
Posted by Mary on Jan 18, 2021
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Comment from Hotel Management
Feb 2, 2021
by Dawn FDS
Thank you!
5 out of 5
Hot breakfast. Close proximity to several restaurants and mall.
Posted by a verified traveler on Nov 1, 2020
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Comment from Hotel Management
Nov 3, 2020
by Dawn FDS
Thank you for your review! We look forward to having you as our guest in the future.
4 out of 5
Posted by a verified traveler on Oct 17, 2020
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Comment from Hotel Management
Oct 20, 2020
by Dawn FDS
Thank you for your review. We look forward to seeing you again in the future!
Frequently Asked Questions
Hilton Garden Inn North Little Rock is 140.3 mi (141-min drive) away from the Memphis International Airport (MEM) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hilton Garden Inn North Little Rock.
Free breakfast isn't offered at Hilton Garden Inn North Little Rock, but cooked-to-order breakfast is offered for a fee of between USD 7.95 and 12 for adults, USD 5.95 and 12 for children. It's available on weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.
No, there is no casino at this hotel.
Check-in is from 3:00 PM - anytime.
This hotel offers free self parking.
Hilton Garden Inn North Little Rock does not have a pool.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
Hilton Garden Inn North Little Rock is 3.7 mi away from North Little Rock.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
