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"Breakfast was terrible and not pleasing. not enough options and customer service was terrible. beds was comfy and slept well. " More

By a verified traveler on Wed 18 Mar 2020

Hotel Description

Hotel near Stonecrest Mall in Lithonia

In Lithonia

You'll be within half a mile (1 km) of Stonecrest Mall and 2 miles (3 km) of Strayer University with a stay here. Luther Rice Seminary and Panola Mountain State Park are also within 2 miles (3 km).

Business services

This hotel features a fitness center and a seasonal outdoor pool. Traveling for business? Take advantage of the free WiFi in public areas, express check-in, and conference space. Free self parking, a coffee shop, and express check-out are also offered.

MP3 docks, flat-screen TVs

Featuring conveniences like sitting areas and refrigerators, the 83 guestrooms also offer MP3 docks and flat-screen TVs. Other amenities include coffee/tea makers, down comforters, and hair dryers.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$97* Per night/room Aug 30 - Aug 31

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Suites Lithonia- Stonecrest -Near Mall ratings based on 20 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Suites Lithonia- Stonecrest -Near Mall

Everyone (10) Couples (1) Family (2)
1 out of 5
The towels were old and worn out. No phone in the room, the snacks for breakfast was horrible. For the price of the room. It was terrible. Never staying at a Comfort Again.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 18, 2021 by FRONT DESK ASH

We do apologize for the issues you observed, and endured during your stay. We appreciate your feedback, and will correct these issues for future you, and future guests.

4 out of 5

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 15, 2021 by FRONT DESK ASH

We do apologize for the issues you observed, and endured during your stay. We appreciate your feedback, and will correct these issues for future you, and future guests.

1 out of 5
This hotel is in desperate need of renovation. Air conditioner didn't work, TV freezing up, telephone didn't work, wallpaper coming off the walls, no breakfast. I could on about the problems we encountered, but I think my point was made.

Posted by on May 29, 2021

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Comment from Hotel Management

Jun 1, 2021 by front desk

We do apologize for the issues you observed, and endured during your stay. We appreciate your feedback, and will correct these issues for future you, and future guests.

1 out of 5

Posted by on Sep 4, 2020

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4 out of 5
Breakfast was terrible and not pleasing. not enough options and customer service was terrible. beds was comfy and slept well.

Posted by on Mar 18, 2020

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Comment from Hotel Management

Mar 19, 2020 by General Manager

Thank you for choosing the Comfort Suites Lithonia. We are glad overall you had a pleasant stay and that you loved our comfortable beds. However, we apologize for your disappointing breakfast experience. We will follow up with our food and beverage team to make the necessary improvements. It was a pleasure hosting you, and we look forward to seeing you again soon. Thank you, Shawn Smith, General Manager

2 out of 5

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by General Manager

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Jerome Carithers, General Manager

1 out of 5
I didn’t like anything. The first room was never cleaned from previous guest and the second room had roaches.

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 6, 2019 by General Manager

Thank you for staying with us. We are sorry for housekeeping issues you faced in your accommodations. We understand your disappointment and apologize for the inconvenience caused. We have shared your comments with the team to ensure we are diligent in serving our guests moving forward. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Jerome Carithers, General Manager

1 out of 5
Our rooms were not cleaned but twice, towels were only replaced every 3 days. The phone didn't work, the shower curtains wouldn't stay closed, kept sliding down which caused the floor to get wet up. Garbage only emptied when asked. They kept charging the credit card each day for the room. Nobody knew what to do, had to keep asking manager. Manager should have been more present to help staff. It is so much that I don't have time to write. I would never recommend anyone to stay at this hotel.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by General Manager

It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more enjoyable experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Jerome Carithers, General Manager

5 out of 5

Posted by on May 3, 2019

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Comment from Hotel Management

May 4, 2019 by General Manager

Thank you for your generous rating of Comfort Suites Lithonia. It means a lot for us to learn that we met all of your expectations. We look forward to a future visit. Jerome Carithers, General Manager

4 out of 5

Posted by on Apr 24, 2019

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Comment from Hotel Management

Apr 25, 2019 by General Manager

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Comfort Suites Lithonia. Jerome Carithers, General Manager

About the Comfort Suites Lithonia- Stonecrest -Near Mall

Location 7900 Mall Ring Road, Lithonia, GA 30038

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. Comfort Suites Lithonia- Stonecrest -Near Mall offers its guests a fitness center and a seasonal outdoor pool. The business-friendly Comfort Suites Lithonia- Stonecrest -Near Mall also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This Lithonia hotel is smoke free.

  • 83 guestrooms or units
  • Coffee shop
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hartsfield-Jackson Atlanta International Airport (ATL) (42.3 km / 26.3 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Lithonia- Stonecrest -Near Mall offers 83 accommodations with MP3 docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters. Flat-screen televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Bathrooms are partially open
  • Sitting area
  • MP3 dock
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per day (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per day (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Atlanta East Lithonia
  • Hyatt Place Hotel Lithonia Atlanta East
  • Amerisuites Stonecrest Mall Hotel
  • Hyatt Lithonia
  • Hyatt Place Atlanta-East/Lithonia Hotel Lithonia
  • Hyatt Place Lithonia
  • Lithonia Hyatt
  • Hyatt Place Atlanta East Lithonia Hotel
  • Comfort Suites Hotel Lithonia
  • Comfort Suites Lithonia
  • Comfort Suites Lithonia Stonecrest Mall
  • Comfort Suites Lithonia- Stonecrest -Near Mall Hotel
  • Comfort Suites Lithonia- Stonecrest -Near Mall Lithonia
  • Comfort Suites Lithonia- Stonecrest -Near Mall Hotel Lithonia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.