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Best Western Downtown Phoenix

2.5 star property
Hotel near Phoenix Convention Center in Phoenix

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Photo gallery for Best Western Downtown Phoenix

Outdoor pool
Free daily buffet breakfast
Exterior
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
620 N 6th St, Phoenix, AZ, 85004
  • Place, Arizona State University - Downtown Phoenix
    ‪3 min walk‬
  • Place, Phoenix Convention Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪14 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 429 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(112 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(27 reviews)
  • 429 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(10 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(79 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(13 reviews)
  • 429 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 429 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

King Room

  • Sleeps 2

King Room with Mobility Accessible Roll-In Shower

  • Sleeps 2

King Room with Mobility Accessible Tub

  • Sleeps 2

King Suite with Separate Bedroom

  • Sleeps 3

King Suite with Sofa Bed

  • Sleeps 3

Queen Room with Two Queen Beds

  • Sleeps 4

Queen Suite with Two Queen Beds

  • Sleeps 5

Queen Suite with Two Queen Beds - Disability Access

  • Sleeps 5

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About the neighborhood

Phoenix

Downtown Phoenix stay.Within a 15-minute walk of this Downtown Phoenix hotel, you'll find Phoenix Convention Center and Chase Field. Arizona Center and Arizona State University - Downtown Phoenix are also within half a mile (1 km).

What's nearby

  • Arizona Center - 3 min walk - 0.2 miles
  • Arizona State University - Downtown Phoenix - 3 min walk - 0.2 miles
  • Phoenix Convention Center - 7 min walk - 0.4 miles
  • Chase Field - 14 min walk - 0.8 miles
  • Mortgage Matchup Center - 14 min walk - 0.8 miles

Getting around

  • Roosevelt - Central Ave Station - 13 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪Cobra Arcade - ‬7 min walk
  • ‪Taco Boys - ‬8 min walk
  • ‪Cheba Hut Toasted Subs - ‬6 min walk
  • ‪Songbird Coffee & Tea House - ‬7 min walk

About this property

Best Western Downtown Phoenix

Hotel near Phoenix Convention Center in Phoenix
Best Western Downtown Phoenix offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and coffee/tea in a common area are also featured at Best Western Downtown Phoenix. For a fee, parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 90 guestrooms or units
  • 3 levels
  • Built in 1998
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Similar properties

Exterior
Holiday Inn Express & Suites Phoenix Dwtn - State Capitol by IHG
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, 1,000 reviews
$183 nightly
The price is $207
Mar 23 - Mar 24
Total with taxes and fees
Holiday Inn Express & Suites Phoenix Dwtn - State Capitol by IHG

Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Downtown Phoenix.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Frequently asked questions

How close is Best Western Downtown Phoenix to the airport?

Best Western Downtown Phoenix is 6.3 mi (14-min drive) away from the Phoenix Sky Harbor Intl. Airport (PHX) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Downtown Phoenix?

As of Feb 26, 2026, prices found for a 1-night stay for 2 adults at Best Western Downtown Phoenix on Mar 29, 2026 start from 191.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Downtown Phoenix have an airport shuttle?

Airport shuttle services are not available at Best Western Downtown Phoenix.

Does Best Western Downtown Phoenix offer free breakfast?

Best Western Downtown Phoenix offers free buffet breakfast on weekdays between 6:00 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Best Western Downtown Phoenix?

No, there is no casino at this hotel, but Casino Arizona (17-min drive) and Vee Quiva Casino (21-min drive) are nearby.

What time is check-in at Best Western Downtown Phoenix?

Check-in begins at 3:00 PM.

Is there free parking at Best Western Downtown Phoenix?

Free parking is not available at this hotel. Self parking is available for USD 18 per day.

Does Best Western Downtown Phoenix have a pool?

Best Western Downtown Phoenix features an outdoor pool.

Does Best Western Downtown Phoenix have a spa?

There are no spa services available at this hotel.

How close is Best Western Downtown Phoenix to downtown Phoenix?

Best Western Downtown Phoenix is 0.7 mi away from Phoenix.

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1024 reviews
Rating 8 - Good. 263 out of 1024 reviews
Rating 6 - Okay. 94 out of 1024 reviews
Rating 4 - Poor. 37 out of 1024 reviews
Rating 2 - Terrible. 44 out of 1024 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sunny

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was excellent in every way! Will be booking rooms in the future. Clean rooms, friendly staff, great breakfast!
Stayed 1 night in Feb 2026

10/10 Excellent

Marina

Stayed 1 night in Jan 2026

10/10 Excellent

Heidi, Sturgis

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the front desk staff was nice.
Stayed 1 night in Dec 2025

8/10 Good

Iain

Nice room and good service
Stayed 3 nights in Nov 2025

10/10 Excellent

Louis-Philippe

Stayed 1 night in Nov 2025

2/10 Terrible

Antonio

Expedia had me wait just to check in like omg horrible service
Stayed 1 night in Nov 2025

10/10 Excellent

Maritza

Stayed 1 night in Nov 2025

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Yes and yes. My room was clean, front desk staff was courteous and helpful (in particular Jennifer), housekeeping staff pleasant. I felt comfortable and cozy. Breakfast was fine but coffee was weak and unsatisfying. Great location downtown convenient and walkable to art galleries and restaurants. Overall I was happy with Best Western Downtown and I would certainly stay there again and recommend it to anyone coming to Phoenix.
Stayed 5 nights in Nov 2025

10/10 Excellent

SHANNON, Bentonville

Stayed 2 nights in Nov 2025

4/10 Poor

Jandi

Traveled with family
Disliked: Cleanliness, amenities
The room smelled like cigarettes covered up by strong perfume. The room was very dingy with what looked like mud hardened in the corners. The hallways smelled like cigarettes. The pool had loud drunk adults. Overall very unpleasant. I would not bring my children back here.
Stayed 1 night in Nov 2025

10/10 Excellent

Ally

Stayed 4 nights in Nov 2025

10/10 Excellent

elza

Stayed 2 nights in Nov 2025

10/10 Excellent

Lezlie

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, clean room, great shower pressure location location location
Stayed 1 night in Nov 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities
Great breakfast, clean room, clean pool, outgoing and kind staff. Loved our stay!
Stayed 1 night in Nov 2025

2/10 Terrible

Michael

Never got there due to travel problems in the US. Still have not received the invoice I need because they declined to refund any of my money, regardless of circumstances beyond my control.
Stayed 3 nights in Nov 2025

8/10 Good

Alaura

Stayed 1 night in Nov 2025

10/10 Excellent

Niels

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were big, breakfast fine, good distance to downtown
Stayed 5 nights in Nov 2025

10/10 Excellent

Raoul

Liked: Cleanliness
Stayed 1 night in Nov 2025

6/10 Okay

Kenneth

Traveled with partner
Liked: Property conditions & facilities
The staff was courteous. The room smelled.
Stayed 2 nights in Aug 2025

6/10 Okay

Dolgorjav

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disappointingly dirty—there was heavy dust on the table lamps, and the toilet was not properly cleaned. I requested housekeeping for several days in a row, but no one ever came. The blankets also made me itchy throughout the night, and I ended up having to request fresh sheets and change them myself since the room was never made up despite asking for a week. Even the light bulbs were covered in dust. The room was disappointingly dirty—there was heavy dust on the table lamps, and the toilet was not properly cleaned. I requested housekeeping for several days in a row, but no one ever came. The blankets also made me itchy throughout the night, and I ended up having to request fresh sheets and change them myself since the room was never made up despite asking for a week. Even the light bulbs were covered in dust. I had two separate reservations—one for a queen bed at the start of my stay and another for a king bed later in the week, as my partner was joining me. When I checked in, I asked if it was possible to stay in a king room from the beginning so I wouldn’t have to check out and move mid-week. I was told they had updated my booking and assigned me a king room for the entire stay. However, when I got to the room, it turned out to be a queen bed. When I went back to ask about the mistake, I was told that the king rooms were already fully booked because they had switched my original king reservation, leaving me without the room type I had actually booked.
Stayed 4 nights in Nov 2025

10/10 Excellent

chendra, Tucson

Liked: Cleanliness, property conditions & facilities
nice place and staff/\.room was large clean and comfortable.One issue. no wifi access in room 212 wifi was ok down at reception.. hope they fix it
Stayed 1 night in Nov 2025

10/10 Excellent

alisha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Quiet and clean!
Stayed 1 night in Nov 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Nov 2025

10/10 Excellent

Haley

Stayed 2 nights in Nov 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and courteous staff. The hotel is older, but well kept and clean. Very convenient being walking distance to many of the event centers downtown.
Stayed 1 night in Nov 2025