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The Constance by the Lenox Collection

3.5 star property
3.5-star hotel near Tanglewood Music Center

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Photo gallery for The Constance by the Lenox Collection

Front of property
Front of property
Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn) | Free WiFi, bed sheets
Interior
TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Pet friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Place, Lenox Library
    ‪2 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪8 min walk‬
  • Place, Tanglewood Music Center
    ‪2 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪44 min drive‬

Room options

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed (Constance)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed (Constance)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds (Constance Double)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed (Constance Cozy)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Hampton Inn & Suites Berkshires-Lenox

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
$103 nightly
The price is $115
Dec 21 - Dec 22
Total with taxes and fees
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About the neighborhood

Lenox

In Lenox .You'll be steps from Lenox Library and a 5-minute walk from The Bookstore. Also, Ventfort Hall Mansion and Gilded Age Museum is within half a mile (1 km) and Shakespeare and Company is within 2 miles (3 km).

What's nearby

  • Lenox Library - 2 min walk - 0.1 miles
  • The Bookstore - 3 min walk - 0.2 miles
  • Ventfort Hall Mansion and Gilded Age Museum - 8 min walk - 0.5 miles
  • Shakespeare and Company - 16 min walk - 0.9 miles
  • Tanglewood Music Center - 2 min drive - 1.4 miles

Getting around

  • Pittsfield Intermodal Transportation Center - 13 min drive
  • Pittsfield, MA (PSF-Pittsfield Municipal) - 12 min drive

Restaurants

  • ‪Haven Cafe & Bakery - ‬6 min walk
  • ‪Bernstein Shack - Tanglewood - ‬5 min drive
  • ‪Harvest Moon - ‬4 min drive
  • ‪Olde Heritage Tavern - ‬4 min walk
  • ‪Ombra - ‬4 min walk

About this property

The Constance by the Lenox Collection

3.5-star hotel near Tanglewood Music Center
The Constance by the Lenox Collection offers its guests a fitness center, a library, and coffee/tea in a common area. WiFi is free in public spaces. The Constance by the Lenox Collection also features concierge services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free.

This 3.5-star Lenox hotel is smoke free.

  • 66 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-out
  • Concierge
  • Wedding services available
  • Library
  • No smoking on site
The Constance by the Lenox Collection offers 66 air-conditioned accommodations with complimentary bottled water and designer toiletries. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Exterior
The Whitlock
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
4.3 out of 5, Excellent, 281 reviews
$129 nightly
The price is $144
Dec 11 - Dec 12
Total with taxes and fees
The Whitlock

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Accessibility

  • No elevator
  • Thin carpet in room

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 35 per pet, per night
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is C0005001520. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection

Frequently asked questions

How close is The Constance by the Lenox Collection to the airport?

The Constance by the Lenox Collection is 6.2 mi (12-min drive) away from the Pittsfield, MA (PSF-Pittsfield Municipal) airport, the closest popular airport to the property.

Does The Constance by the Lenox Collection have an airport shuttle?

Airport shuttle services are not available at The Constance by the Lenox Collection.

How close is The Constance by the Lenox Collection to the beach?

This hotel is 15.1 mi (30-min drive) from Iroquis Waterfront.

Does The Constance by the Lenox Collection offer free breakfast?

The Constance by the Lenox Collection does not offer free breakfast.

Is there a casino at The Constance by the Lenox Collection?

No, there is no casino at this hotel.

What time is check-in at The Constance by the Lenox Collection?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in.

Is there free parking at The Constance by the Lenox Collection?

This hotel offers free self parking.

Does The Constance by the Lenox Collection have a pool?

The Constance by the Lenox Collection does not have a pool.

Does The Constance by the Lenox Collection have a spa?

There are no spa services available at this hotel.

How close is The Constance by the Lenox Collection to downtown Lenox?

The Constance by the Lenox Collection is 0.1 mi away from Lenox.

The Constance by the Lenox Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 292 out of 563 reviews
Rating 8 - Good. 148 out of 563 reviews
Rating 6 - Okay. 77 out of 563 reviews
Rating 4 - Poor. 32 out of 563 reviews
Rating 2 - Terrible. 14 out of 563 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Stayed 1 night in Sep 2025

2/10 Terrible

Hadley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost no staff, dirty, and expensive. Location was good.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Stayed 5 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Joanne, Scottsdale

Traveled with partner
Disliked: Staff & service, amenities
I walked with a smile on my face, the woman at the desk never even looked up or acknowledge me in any way. I waited 8 minutes (thinking she sure had a lot of computer work to do) then a man walked in & she looked up right away and said can I help you to the man, I said you can help me because I’ve been here almost 10 minutes, she was very sullen & rude to me (gave us a horrible room!!). The room had spider webs in the corners & it was dusty. It was a very dark room painted hospital green. I expected a lot more from this hotel. I will never stay here again!! I don’t recommend this establishment.
Stayed 3 nights in Aug 2025

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside patio & fire pit sitting area very nice. Unfortunately no staff to operate the bar or fire pit. Inn close to walkable town store’s & restaurants. Mini split a/c was great & quiet. Breakfast staff very helpful and lots of coffee & choices - area kept clean.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Helmut

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast.
Stayed 3 nights in Aug 2025

4/10 Poor

Misha

Liked: Staff & service
Disliked: Cleanliness
Many small complaints, but the main problem that caused me to give a bad review is safety. The guest room doors only have one lock, which is on the handle and accessible from the outside. Anyone with a key (which could be anyone because the keys were easily accessible at the front desk) could enter the room. There was not an additional deadbolt or latch on the door. There also wasn’t a peephole in the door. This is unacceptable and made me feel very unsafe. I’ve never seen a hotel room door with just the lock on the door handle.
Stayed 1 night in Aug 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities
Outside needs attention Dead leaves in yard and lot Asphalt path leading to parking .. very uneven raised /bulging areas …a challenge to navigate… could cause someone to fall.
Stayed 1 night in Aug 2025

8/10 Good

Amy

Stayed 2 nights in Aug 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired property. Past quaint, and just old now. Tiny room. Confusion between this one and it’s sister hotel down the road.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Whitlock (part of the same management as the Constance). Good restaurants easy to walk to. Quiet. Only thing we missed was a comfortable armchair in the bedroom.
Stayed 1 night in Aug 2025

2/10 Terrible

Marilyn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lousy room. Pedestal sink in bath with NO counter and NO shelves. Probably worst hotel ever. Continental breakfast with inedible pastries.
Stayed 3 nights in Aug 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty were very professional and pleasant. The young man on duty on Thursday afternoon and evening was very attentive and capably answered my question about the Shakespeare theater. My room was very clean and modern. The slight problem with the bed footboard did not effect my comfort or the function of the bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place

Stayed 1 night in Aug 2025

6/10 Okay

Jean-Pierre

Disliked: Staff & service, room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness
I thought the pictures on the internet over stated the property. The room was small, minimal amenities, breakfast was underwhelming.
Stayed 2 nights in Aug 2025

8/10 Good

Eunice

Traveled with partner
Liked: Cleanliness, staff & service
location wrt Tanglewood excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for walking to Lenox's restaurants. Generally easy parking. Great continental breakfast. Lovely staff. Bed could have been firmer. Walls are a little thin.
Stayed 2 nights in Aug 2025

4/10 Poor

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I have previously "reviewed" the stay but I will again provide information that may improve the process. I booked thru Expedia what I thought ( and Expedia probably thought was a stay at The Constance Hotel in Lenox. All communication from Expedia ( including pictures of The Constance) indicated I had a valid registration. The day before our first night's reservation I received a text from the Hotel. I did not question why the text requested to check-in at The Whitlock Hotel (I assumed it was for efficiency, as we have stayed at The Constance and it is not staffed 24/7). The two Hotels are within walking distance. At check-in the Hotel staff gave us a key for a room at The Whitlock. Immediately I asked for a refund. The Hotel clerk explained the process between Expedia and The Lenox Collection-- 3 hotels under one management was flawed. She blamed Expedia and after a few calls "found" a room at The Constance which resolved the issue. No where in any Expedia communication ( 4 emails) does it indicate we may not be staying where we believed we booked. In the future I will not be using Expedia to book any travel. BTW, After the resolution, I believe we stayed in the best room at The Constance and had a lovely stay with the exception of being awakened by a false fire alarm. Please do not ask again for a "survey" response as this is my second time responding...... We had a very nice stay, and next time will need to book directly not thru an intermediary.
Stayed 2 nights in Aug 2025

6/10 Okay

Roberta

Traveled with group
Liked: Cleanliness, staff & service
Location is the best feature of the Whitlock and the staff is terrific. Very friendly, helpful and welcoming staff.The room was a great size for 2 friends.The ease of parking is also stellar.
Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inn. Nice staff. Good breakfast. Our room was very nice with a comfortable bed. However there was a bit of a musty odor in the room. Not overpowering, but each time we walked into the room it was noticeable. We spent a couple of hours lounging on the beautiful porch. We will definitely be back to this beautiful inn and town.
Stayed 1 night in Jul 2025