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4.1 out of 5

"The experience was good, but I was unable to get a receipt on checkout. Although the room was booked through Travelocity, the money was collected by t ... " More

By a verified traveler on Mon 14 Dec 2015

Hotel Description

3.5-star hotel with an indoor pool, connected to the airport

Near the airport

Within 6 miles (10 km) of this Alcoa hotel, you'll find Capitol Theatre and Maryville College. Cades Cove Museum and Foothills Mall are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 17 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and coffee/tea makers, the 241 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include MP3 docks, room service, and free weekday newspapers.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$125* Per night/room Sep 14 - Sep 15

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room (Parlor)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bungalow, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Knoxville Airport ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hilton Knoxville Airport

Everyone (3) Business (1) Family (3)
2 out of 5
Signs to get here were not clear in the dark . -3miles took 30 mi

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Monique Ayala - Revenue Manager

We want to thank you for your recent stay at the Hilton Knoxville Airport! We appreciate the feedback as it helps us provide better service to our guests and improve our hotel. We want to sincerely apologize for the problems you experienced with parking during your stay with us. We are hoping to be finished with our recent renovation by the end of the year. We do hope you choose us again the next time you are in the Knoxville area!

4 out of 5

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by Monique Ayala - Revenue Manager

We want to thank you for your recent stay at the Hilton Knoxville Airport! We appreciate the positive feedback and we hope you choose us the next time you are in the Knoxville area!

3 out of 5
I spent a night here. This hotel could use some updating and some staff could use customer service training. Updating: the shower control lever came off in my hand (I managed to get it back on), and the water was never more than tepid. There were no glasses in the bathroom. Customer service: I have a disability and requested the shuttle when I arrived that evening. The front desk insisted that I should be able to walk from the airport. It is indeed a short walk, but not when one has a heart condition and a heavy bag to drag. On the other hand, in the morning the shuttle driver was excellent and very helpful. He came to my room right on time, transported my luggage, and took me back to the airport. My overall review of this hotel is mixed.

Posted by , from north bergen, us on Feb 27, 2019

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Comment from Hotel Management

Mar 1, 2019 by Monique Ayala - Revenue Manager

We want to thank you for your recent stay at the Hilton Knoxville Airport! We appreciate your feedback as it helps us improve our hotel and provide better service to our guests. I want to sincerely apologize for the problems you experienced with poor maintenance and customer service. I assure you that this is not the typical level of service our guests receive when they stay with us, and I will take action to make sure it does not happen again. Thank you again for your business and we do hope you choose us the next time you are in the Knoxville area!

1 out of 5

Night before departing

Very old and outdated. Not enough security walking to the airport

Posted by on Jul 7, 2017

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5 out of 5

Convenient hotel with walkway to airport.

Pros: Airport convenience
Cons: I need a receipt on checkout. If the hotel collects payment, they need to provide a receipt.
Location: Smoky Mountain Knife Works!
The experience was good, but I was unable to get a receipt on checkout. Although the room was booked through Travelocity, the money was collected by the hotel.

Posted by , from Rochester, NY on Dec 14, 2015

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5 out of 5

Excellent Comfort!

Pros: Bed comfort! Location to the airport! Free internet!
Location: airport
This was the most comfortable hotel bed ever! Nice hotel right next to the airport. Check in staff was very friendly.

Posted by on May 17, 2015

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5 out of 5

Great place to stay after a long flight

Pros: Free breakfast, Free Internet, Quiet
After a long flight we were delighted to have such a wonderful place to relax. Upon arriving we found that we had been upgraded and had a beautiful room with many features. Would recommend staying there again

Posted by on Jul 13, 2012

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5 out of 5

Excellent! Exceptional Staff! Very accommodating and helpful!

Pros: Close restaurants, Free Internet, Quiet, excellent staff, great pool, great room, clean and comfortable, free food!
This was by far the best hotel experience I have had in a long time. The room was huge and clean and comfortable. The staff were friendly and exceptionally accommodating. There was free food at the lounge every day, which was great. My daughter and I loved the pool. There was this small little hole in the wall in the hallway near the room and I didn't even care about it, but I noticed that over the course of two days, it was completely repaired like there had never been a problem. This is a great place to stay. Hilton did everything right, and then some!

Posted by , from New York on Feb 3, 2011

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5 out of 5

great

Pros: Quiet, good people
Great place to stay after along plane trip. Wonderful desk staff and lounge staff. I had an excellent Dinner in the lounge upon arrival.

Posted by , from Seattle WA on Feb 3, 2011

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5 out of 5

Great Hotel and Staff

The place is Great and the people are so sweet. I am planing on coming back

Posted by on Jul 17, 2010

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About the Hilton Knoxville Airport

Location 2001 Alcoa Hwy, Alcoa, TN 37701

Property Features

Hilton Knoxville Airport offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 17 meeting rooms available. Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly Hilton Knoxville Airport. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3.5-star Alcoa hotel is smoke free.

  • 241 guestrooms or units
  • 6 levels
  • Built in 1982
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (3.8 km / 2.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 5 mi, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Hilton Knoxville Airport offers 241 air-conditioned accommodations with MP3 docking stations and safes. 37-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Alcoa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Coopers Restaurant - This restaurant serves breakfast, lunch, and dinner.

Landings Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 11.95 for adults and USD 11.95 for children (approximately)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Knoxville Airport
  • Hilton Knoxville Airport
  • Knoxville Airport Hilton
  • Alcoa Hilton
  • Hilton Alcoa
  • Hilton Hotel Alcoa
  • Hilton Knoxville Airport Hotel Alcoa
  • Hilton Knoxville Airport Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.