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4.4 out of 5

"Everyone was really nice, the hotel was very clean, and the hot breakfast was great! They even had gluten free blueberry muffins! The only disappointm ... " More

By a verified traveler on Fri 01 Jul 2022

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Hotel Description

Enjoy the indoor pool at this Alcoa hotel

Near the airport

Within 6 miles (10 km) of this hotel, you'll find Capitol Theatre and Maryville College. Blount County Historical Museum and Cades Cove Museum are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like self-serve breakfast and free self parking.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$85* Per night/room Oct 24 - Oct 25

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites Airport ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Comfort Suites Airport

Everyone (7) Couples (2) Family (1)
5 out of 5
Everyone was really nice, the hotel was very clean, and the hot breakfast was great! They even had gluten free blueberry muffins! The only disappointment was the airport shuttle is not actually 24 hours, and since our plane was delayed and we areived after 11 pm, we had to take an uber. The hotel is only 2 minutes from the airport, though, so it wasn't too bad. Overall, a great hotel, and we will definitely stay again!

Posted by , from Lebanon on Jul 1, 2022

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3 out of 5
We checked in and went to our room. There was black dirt or something sprinkled on the comforter. There was a dent and wrinkles like somebody had lied down on the bed. We went back to the desk and the clerk and another employee were talking about a guest that was so unruly, they were talking about calling the police. This made us wonder how safe were we there?

Posted by on Sep 28, 2021

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5 out of 5
fine

Posted by on Sep 21, 2021

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5 out of 5
The only thing I didn’t like they really have no control over due to Covid. Pools and hot tub were closed. But otherwise great place.

Posted by on Jun 8, 2020

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Comment from Hotel Management

Jun 8, 2020 by Fp

Dear Guest, We thank you for your positive response and look forward to your next visit. We hope to have our pool and hot tub safely open for our guests in the near future.

4 out of 5

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 27, 2019 by Fp

Dear Guest, Thank you for staying with us. We look forward to your next visit

5 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by FP

Dear Guest, Thank you for staying with us. We look forward to your next stay.

4 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 22, 2019 by Joy

Thank you for choosing Comfort Suites as your hotel choice.

5 out of 5

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by Falgun

Thank you for staying with us. Please come visit us again soon.

3 out of 5
DO NOT DEPEND ON HOTEL’S AIRPORT SHUTTLE. Hotel desk did not answer when we called for shuttle from airport. Eventually had to pay for a taxi ($14 plus tip) to get to the hotel. Front desk said they didn’t get any calls, must be something wrong with the phones. What good does that do the guests who have no way to contact the hotel? Speaking with manager the net day, we got the impression he simply didn’t care about the problem. And why should he? We were checking out.

Posted by on Oct 29, 2018

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Comment from Hotel Management

Nov 15, 2018 by j

We do care about every guest that stays with us, and I apologize if you felt this way. If you would have told the desk clerk that you paid the taxi this would have been reimbursed to you. It is our policy to provide transportation to and from the airport.

5 out of 5
Everything was great, except I you need a few more parking spaces.

Posted by on Oct 28, 2018

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Comment from Hotel Management

Nov 15, 2018 by j

Yes, when we are full the parking is alittle challenging but there is enough for all rooms.

About the Comfort Suites Airport

Location 140 Cusick Rd, Alcoa, TN 37701

Property Features

Comfort Suites Airport offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. A roundtrip airport shuttle is free (available 24 hours). The business-friendly Comfort Suites Airport also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Alcoa hotel is smoke free.

  • 1 building
  • 59 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Suites Airport offers 59 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free self-serve breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Comfort Suites Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Comfort Suites Airport Hotel Alcoa
  • Comfort Suites Hotel Airport
  • Comfort Suites Airport Alcoa
  • Comfort Suites Airport Hotel
  • Comfort Suites Airport Alcoa
  • Comfort Suites Airport Hotel Alcoa

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.