"While the hotel was fine and it's actually 2 hotels run by the same company, there was this resort fee each day that was NOT included or mentioned in ... " More
Heart of Key West
A stay at this New Town hotel places you within half a mile (1 km) of Key West Tropical Forest and Botanical Garden and 3 miles (5 km) of Key West Harbour. Key West Lighthouse and Keeper's Quarters Museum and Key West Butterfly and Nature Conservatory are also within 6 miles (10 km).
Dining, fitness center
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the gym and perks like free WiFi. There's a poolside bar on site, and laundry facilities and concierge services are also provided.
Dec 22, 2022 by Fernando
Good afternoon William,Thank you for your feedback, The nightly resort fee should have been disclosed to you upon booking, We will be looking into this matter.
Nov 8, 2022 by Fernando
Thank you Jill for your feedback, We hope to see you again!
Sep 30, 2022 by Fernando
Thank you Stacy for your feedback, We hope to see you again!
Nov 20, 2021 by The Gates Hotel Key West
Hi Roberta, Thank you for the feedback.
Nov 9, 2021 by The Gates Hotel Key West Team
Dear Roger, Thank you for the feedback.
Oct 9, 2021 by The Gates Hotel Key West Team
Dear Linda, Thank you for your feedback.
Sep 29, 2021 by The Gates Hotel Key West Team
Dear Stacey, Thank you for your feedback and staying with us.
Jul 15, 2021 by Fernando
Thank you so much for your feedback we greatly appreciate it and we hope to see you again!!
The Gates Hotel Key West offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. There's an onsite business center. The Gates Hotel Key West also features tour/ticket assistance, a garden, and a picnic area. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Key West hotel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge)
The Gates Hotel Key West offers 100 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. This Key West hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily.
The Blind Pig Food Truck - This café serves breakfast, lunch, dinner, and light fare.
Rum Row - This bar serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The check-in location differs from the property location. To check in, go to 3820 N Roosevelt Blvd, Key West, FL 33040 Front desk staff will greet guests on arrival.
The check-in location differs from the property location. To check in, guests will need to go to 3820 N Roosevelt Blvd, Key West, FL 33040
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.