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4.1 out of 5

"What a fantastic resort! Shuttle only goes to one spot but if you get the friendly shuttle drivers h they will drop you closer to your your destinatio ... " More

By a verified traveler on Tue 17 Jul 2018

Hotel Description

3.5-star beach resort near Smathers Beach

Close to airport

You'll find Smathers Beach and Duval Street within 2 miles (3 km) of this Key West resort. Higgs Beach and South Beach are also within 3 miles (5 km).

Multiple dining options

This romantic resort includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the spa tub and perks like free self parking and a free area shuttle.

Comfy beds, WiFi

The 184 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and microwaves offer the conveniences of home. Other amenities include sofa beds, WiFi, and LCD TVs with cable channels.

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$332* Per night/room Feb 3 - Feb 4

Suite, 1 Bedroom, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Courtyard View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Suites Key West ratings based on 116 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Suites Key West

Everyone (24) Couples (2) Family (15)
2 out of 5
The hotel has a wonderful beach across the street, a beautiful court yard, and terrific pool area, however the accommodations were below par. I took photos of the slow draining bathtub, the throwup in the elevator, the mold covering both windows, the missing cabinet knobs, the missing coffee maker basket, and the mold all over the door jam. When I spoke to the 3 ladies at the front desk I was told these were only cosmetic!!! I said you are in the middle of a mock wedding photo shoot to promote the property and yet you have not fixed these issues I have shown you. At least clean the vomit in the elevator and unplug my bathtub. The bath never got fixed and the vomit was stuck on feom being there so long. I have pictures before and after. They tried to clean it. They offered me a room two doors down. After looking that room over I realized i was just changing out issues with a old, not cared for room. So there are renevated rooms and unrenovated rooms, please book the renovated rooms. The management was too busy with all the photographers they hired to promote the Marriot takeover to spend a few minutes with me. They also did not offer me any discounts or meal vouchers. So unfortunately this was one of the worse hotel stays I had encountered in all my travels. I was in room 210 and the elevator was the one right next to the room.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 13, 2020 by Tiffany

Dear Guest, I am the evening manager on duty and wanted to sincerely and em-pathetically apologize for the poor quality of your stay. The issues and employee feedback you experienced on you stay do not display the level of guest service we strive to provide here at our property. I will be taking your feedback and sharing it with employees and staff in order to keep the same incidents from recurring. I hope that if your travels ever bring you back to the keys you will give us another chance to redeem your faith in our property. Thank You

4 out of 5
Very nice and clean pool area and Jacuzzi are nice.

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 10, 2020 by Melissa

Thank you for your great review - we are delighted that you enjoyed your stay.

1 out of 5
I called to reserve a room, I was told they had plenty of rooms and I should come in. When I came in, I received a different price than I was quoted 5 minutes prior on the phone. I was told if I wanted a reduced rate, to go online. So I proceeded to go online, and by the time I finished, the room I wanted was no longer available for that price!! My credit card was charged for the 2 night stay of $481 and my Uncle who used his card for Incidentals, was ALSO CHARGED $481.00 !!! It's been 2 weeks now and his charges still haven't come off his card!! I complained to the manager about the check in process and he stated he would credit my card $41.00. I received an email stating I'd get the credit, it's now been 2 weeks and I STILL haven't gotten the credit!! This is the worst experience I have EVER had with a hotel and I will NEVER recommend Sheraton EVER!!! The hotel staff was rude, unorganized, the check in took over an hour and I paid WELL ABOVE what I was originally quoted!! This was so awful, they should have paid me to stay here!!! I will NEVER return!

Posted by , from Tampa on Nov 27, 2019

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Comment from Hotel Management

Nov 30, 2019 by Melissa

Hi Sara - Thank you for your feedback. Depending on the bank, an authorization hold and/or refund can take up to 7 business days to see updated in your account. Please contact the hotel directly for our accounting team to further assist.

2 out of 5
Place was under construction and we were not told about it when we made reservations

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 23, 2019 by Melissa

Thank you for informing us as we added a renovation message on the booking agent in August. Please let us know the name on the reservation, so we may look into this.

1 out of 5
My hotel bathroom smelled like urine. No pick up from airport as promised. Hotel under renovation and amenities were not good. Very disappointing for the money I spent. A lot.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 17, 2019 by Melissa

I do sincerely apologize to hear about your experience. Please contact me, so I may be of assistance as I hope you will give us another opportunity following our full property renovation.

5 out of 5
Even though under construction there were no inconveniences

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 18, 2019 by Melissa

Thank you - we greatly appreciate your feedback.

4 out of 5

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by Melissa

Thank you for your review. Please come visit us again soon.

2 out of 5
We found pot in our room our 4 ye old grabed it behind tv and showed ut to us.Reported it to front. Never brought my security mat for bathroom i have a prosthetic and needed it and a shower chair which i asked for and was never brought up

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 15, 2019 by Melissa

I sincerely apologize for your experience. Please let me know the best way to contact you as I would like to personally follow up with you.

2 out of 5
This property was under construction. There was jackhammering by the pool most of the day. Tarps were every where since they were painting and parking was limited because construction vehicles andctrailee were taking quite a few.

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 21, 2019 by Melissa

Thank you for letting us know about your stay. I do sincerely apologize for the experience we provided you. Initially, construction on the website then taken down, but construction plans quickly changed and it was not up when we needed it. I do hope you will come back and visit us with our new products and services. Please reach out to me directly if your travels bring you back to Key West.

5 out of 5

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jul 21, 2019 by Melissa

Thank you for your review. We are delighted your stay was great.

About the Sheraton Suites Key West

Location 2001 S Roosevelt Blvd, Key West, FL 33040

Property Features

Sheraton Suites Key West offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 1898 square feet (176 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Suites Key West. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available. This 3.5-star Key West resort is smoke free.

  • 1 building
  • 184 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 1898 sq ft of conference space
  • 176 sq m of conference space
  • Built in 1989
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Key West, FL (EYW-Key West Intl.) (2.2 km / 1.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle, and ferry terminal shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sheraton Suites Key West offers 184 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations are furnished with double sofa beds. Pillowtop beds feature down comforters. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Key West resort provides wireless Internet access for a surcharge. 32-inch LCD televisions come with premium cable channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.

Drifter’s Cove - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.

Shipwreckers - This bar serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 41.63 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Key West Sheraton
  • Key West Sheraton Suites
  • Key West Suites
  • Sheraton Key West
  • Sheraton Key West Suites
  • Sheraton Suites Hotel Key West
  • Sheraton Suites Key West
  • Suites Key West
  • Sheraton Hotel Key West
  • Sheraton Suites Key West Hotel Key West
  • Sheraton Suites Key West Hotel
  • Sheraton Suites Key West Resort
  • Sheraton Suites
  • Sheraton Suites Key West Resort
  • Sheraton Suites Key West Key West
  • Sheraton Suites Key West Resort Key West

You should know

  • Sheraton Suites Key West offers transfers from the ferry terminal. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Pool access available from 7:00 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing https://www.travelocity.com/Key-West-Hotels-Sheraton-Suites-Key-West.h25388-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.