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Close to airport
You'll find Smathers Beach and Duval Street within 2 miles (3 km) of this Key West resort. Higgs Beach and South Beach are also within 3 miles (5 km).
Multiple dining options
This romantic resort includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the spa tub and perks like free self parking and a free area shuttle.
Comfy beds, WiFi
The 184 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and microwaves offer the conveniences of home. Other amenities include sofa beds, WiFi, and LCD TVs with cable channels.
Jan 13, 2020 by Tiffany
Dear Guest, I am the evening manager on duty and wanted to sincerely and em-pathetically apologize for the poor quality of your stay. The issues and employee feedback you experienced on you stay do not display the level of guest service we strive to provide here at our property. I will be taking your feedback and sharing it with employees and staff in order to keep the same incidents from recurring. I hope that if your travels ever bring you back to the keys you will give us another chance to redeem your faith in our property. Thank You
Jan 10, 2020 by Melissa
Thank you for your great review - we are delighted that you enjoyed your stay.
Nov 30, 2019 by Melissa
Hi Sara - Thank you for your feedback. Depending on the bank, an authorization hold and/or refund can take up to 7 business days to see updated in your account. Please contact the hotel directly for our accounting team to further assist.
Oct 23, 2019 by Melissa
Thank you for informing us as we added a renovation message on the booking agent in August. Please let us know the name on the reservation, so we may look into this.
Oct 17, 2019 by Melissa
I do sincerely apologize to hear about your experience. Please contact me, so I may be of assistance as I hope you will give us another opportunity following our full property renovation.
Sep 18, 2019 by Melissa
Thank you - we greatly appreciate your feedback.
Aug 13, 2019 by Melissa
Thank you for your review. Please come visit us again soon.
Jul 15, 2019 by Melissa
I sincerely apologize for your experience. Please let me know the best way to contact you as I would like to personally follow up with you.
Jul 21, 2019 by Melissa
Thank you for letting us know about your stay. I do sincerely apologize for the experience we provided you. Initially, construction on the website then taken down, but construction plans quickly changed and it was not up when we needed it. I do hope you will come back and visit us with our new products and services. Please reach out to me directly if your travels bring you back to Key West.
Jul 21, 2019 by Melissa
Thank you for your review. We are delighted your stay was great.
Sheraton Suites Key West offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 1898 square feet (176 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Suites Key West. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available. This 3.5-star Key West resort is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
Sheraton Suites Key West offers 184 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations are furnished with double sofa beds. Pillowtop beds feature down comforters. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Key West resort provides wireless Internet access for a surcharge. 32-inch LCD televisions come with premium cable channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
Drifter’s Cove - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.
Shipwreckers - This bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.