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4.2 out of 5

"What a fantastic resort! Shuttle only goes to one spot but if you get the friendly shuttle drivers h they will drop you closer to your your destinatio ... " More

By a verified traveler on Tue 17 Jul 2018

Hotel Description

3.5-star beach resort near Smathers Beach

Close to airport

You'll find Smathers Beach and Key West Art and Historical Society within 2 miles (3 km) of this Key West resort. Duval Street and Higgs Beach are also within 2 miles (3 km).

Free shuttle, parking

This resort features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Comfy beds, WiFi

The 184 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and sofa beds.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
$169* Per night/room Oct 27 - Oct 28

Suite, 1 Bedroom, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Courtyard View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Suites Key West ratings based on 113 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Suites Key West

Everyone (24) Couples (2) Family (10)
2 out of 5
Place was under construction and we were not told about it when we made reservations

Posted by on Oct 20, 2019

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1 out of 5
My hotel bathroom smelled like urine. No pick up from airport as promised. Hotel under renovation and amenities were not good. Very disappointing for the money I spent. A lot.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 17, 2019 by Melissa

I do sincerely apologize to hear about your experience. Please contact me, so I may be of assistance as I hope you will give us another opportunity following our full property renovation.

5 out of 5
Even though under construction there were no inconveniences

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 18, 2019 by Melissa

Thank you - we greatly appreciate your feedback.

4 out of 5

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by Melissa

Thank you for your review. Please come visit us again soon.

2 out of 5
We found pot in our room our 4 ye old grabed it behind tv and showed ut to us.Reported it to front. Never brought my security mat for bathroom i have a prosthetic and needed it and a shower chair which i asked for and was never brought up

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 15, 2019 by Melissa

I sincerely apologize for your experience. Please let me know the best way to contact you as I would like to personally follow up with you.

2 out of 5
This property was under construction. There was jackhammering by the pool most of the day. Tarps were every where since they were painting and parking was limited because construction vehicles andctrailee were taking quite a few.

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 21, 2019 by Melissa

Thank you for letting us know about your stay. I do sincerely apologize for the experience we provided you. Initially, construction on the website then taken down, but construction plans quickly changed and it was not up when we needed it. I do hope you will come back and visit us with our new products and services. Please reach out to me directly if your travels bring you back to Key West.

5 out of 5

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jul 21, 2019 by Melissa

Thank you for your review. We are delighted your stay was great.

4 out of 5
This hotel has its pros and cons. I would give this hotel 3 maybe 3.5 stars. The hotel is clean, our room was clean and spacious, the pool area is nice. The water pressure in the bathroom is VERY low, both sink and shower. We liked the location being out of the hustle and bustle of downtown area of Key West and we rented scooters so getting around wasn't a problem for us, but there is definitely no where to walk for restaurants or shopping. One of the biggest reasons we picked this hotel was for the beach. The beach is across the street and this is NOT the hotel's fault but the area smells badly, VERY badly. Smathers Beach has a lot of seaweed and there is a lot of standing water around the hotel. There is a constant fish, rotten seaweed, sewer smell. We went to the beach once and didn't stay long because of the smell and there was no way we were getting in the water, so the advantage of the non-motorized water sports was never used because the water and beach smelled that bad. Maybe my mistake, but I thought even a garden view room had a balcony, and it does not. The only balconies are pool or ocean view and it seems to be a very small number of those rooms. The staff is just nice, definitely not overly helpful and they act put off if you ask for anything. The restaurant is ok. Breakfast was not anything to rave about, coffee was terrible. We did get a few items for late dinner that were good.

Posted by on May 29, 2019

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Comment from Hotel Management

May 31, 2019 by Tatiana

Thank you, for staying with us we appreciate your feedback and hope that in the future you would reconsider joining us again.

4 out of 5

Posted by on May 29, 2019

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Comment from Hotel Management

May 31, 2019 by Tatiana

Thank you.

4 out of 5
Nice room. Big cockroaches. Nice room. Big cockroaches

Posted by on May 26, 2019

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Comment from Hotel Management

May 31, 2019 by Tatiana

Glad you enjoyed the suite as for the insects we apologize this was your experience and our housekeeping and engineering are working diligently to keep the tropical insects at bay.

About the Sheraton Suites Key West

Location 2001 S Roosevelt Blvd, Key West, FL 33040

Renovations + Closures

This property is undergoing renovations from 18 August 2019 to 05 December 2019 (completion date subject to change).

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

Sheraton Suites Key West offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 900 square feet (84 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Suites Key West. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. Free self parking is available. This 3.5-star Key West resort is smoke free.

  • 1 building
  • 184 guestrooms or units
  • 4 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 1989
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Key West, FL (EYW-Key West Intl.) (2.2 km / 1.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle, and ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Suites Key West offers 184 air-conditioned accommodations with safes and complimentary bottled water. Accommodations are furnished with double sofa beds. Pillowtop beds feature down comforters. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. LCD televisions come with premium cable channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.

Coral Crab Cafe - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.

Cabana Bar - This bar serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 41.63 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Key West Sheraton
  • Key West Sheraton Suites
  • Key West Suites
  • Sheraton Key West
  • Sheraton Key West Suites
  • Sheraton Suites Hotel Key West
  • Sheraton Suites Key West
  • Suites Key West
  • Sheraton Hotel Key West
  • Sheraton Suites Key West Hotel Key West
  • Sheraton Suites Key West Hotel
  • Sheraton Suites Key West Resort
  • Sheraton Suites
  • Sheraton Suites Key West Resort
  • Sheraton Suites Key West Key West
  • Sheraton Suites Key West Resort Key West

You should know

  • Sheraton Suites Key West offers transfers from the ferry terminal. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Pool access available from 7:00 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing https://www.travelocity.com/Key-West-Hotels-Sheraton-Suites-Key-West.h25388-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.