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Island City House Hotel

3-star property
411 William Street, Key West, FL 1-855-201-7819
4.8 out of 5
Exceptional!
See all 21 travelocity Reviews

"Absolutely gorgeous place to stay. Loved our room and having a kitchen and sitting room- so much nicer than a hotel room. Quiet oasis but super walkab ... " More

By a verified traveler on Wed 20 Jul 2022

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Hotel Description

3-star hotel near Duval Street

Key West Historic District stay

At this Key West Historic District hotel, you'll be within a 5-minute walk of Duval Street and The Kite House. Donkey Milk House and Schooner Western Union are also within half a mile (1 km).

Sauna, terrace

This hotel features an outdoor pool and a rooftop terrace. Enjoy the sauna and perks like free WiFi. A terrace, a garden, and a library are also on offer.

Arch House Studio Suite Street

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$240* Per night/room Dec 12 - Dec 13

Arch House Garden View Studio w/ Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Island City House Queen Suite w/ Porch

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Cigar House King Suite w/ Poolside porch

Bed Count 1 King Bed Maximum Occupancy 4 Max

Island City House King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Island City House Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Island City House Hotel ratings based on 21 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Island City House Hotel

Everyone (13) Couples (3) Family (3)
5 out of 5
Absolutely gorgeous place to stay. Loved our room and having a kitchen and sitting room- so much nicer than a hotel room. Quiet oasis but super walkable to attractions. Staff extremely friendly and helpful. Pool is private and had plenty of seating. Gardens are gorgeous and peaceful. We had dessert on the rooftop one night. Bikes to rent. What more could you want!

Posted by on Jul 20, 2022

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Comment from Hotel Management

Jul 27, 2022 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Island City House Hotel

5 out of 5
The property was beautiful, peaceful, and lush with gardens. The room was a home away from home. All the room amenities were perfect for our vacation. The location was fantastic. Close walking distance to everything. The neighborhood was beautiful and full of history.

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 9, 2022 by Aneta

Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Island City House Hotel

5 out of 5
I have stayed at this property previously, and would stay here again. It's in a wonderful location, has the Key West charm, the staff are always very pleasant, cute gardens and a nice pool area.

Posted by on May 10, 2021

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Comment from Hotel Management

May 10, 2021 by Aneta

Thank you for taking the time to leave a review and rating on your most recent stay with us. We are so glad that everything met or exceeded your expectations. Your feedback and business are very important to us. Please come back and stay with us again! Aneta, Island City House Hotel

4 out of 5
The hotel was beautiful along with the rooms. The history of the hotel and the charm make the beauty of the place. I did not like the sleeper sofa as the cushions were dirty. There were limited supplies for coffee or creamer in the room however the front desk easily accomodated and provided more. The towels and wash clothes need to be replaced as they felt like brillo pads when showering. If you are looking for room service you will not have any at this location, but it is very walkable to restaurants and shopping. I did not see any cleanliness issues and the air conditoner worked very well to keep the suite comfortable. The hotel does not have an elevator but there are a few rooms on the lower level with only a couple of steps.

Posted by on May 6, 2021

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Comment from Hotel Management

May 6, 2021 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Guest satisfaction is very important to us and we value suggestions and recommendations on how we can improve. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Island City House Hotel

5 out of 5
Very nice location. Staff was very helpful and friendly. Grounds were very nice and relaxing unlike crowded resorts. Location was perfect for walking or biking to Duval and Old Key West area.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 21, 2021 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again.

5 out of 5

Posted by on Mar 23, 2021

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Comment from Hotel Management

Apr 9, 2021 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again.

4 out of 5
We liked the proximity to Duval and Seaside bars, restaurants, etc. Very easy to walk or taxi to. The pool was nice and clean. We, however, did not realize we would be assigned a 3rd floor room , no elevators. somewhat difficult for our age. At the time of booking, this should be explained or described as this was our first time to this hotel. Everyone was super nice and it was nice to have a full size frig and kitchen available and a coffee maker, as well.

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 8, 2021 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Guest satisfaction is very important to us and we value suggestions and recommendations on how we can improve. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Island City House Hotel Aneta, Island City House Hotel

4 out of 5

Posted by on Mar 5, 2021

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Comment from Hotel Management

Apr 9, 2021 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again.

5 out of 5
What a beautiful place. The garden has a lush, tropical feel including a Koi pond. We stayed in a classic, vintage, comfortable two room suite we loved. The employees were happy, friendly and prompt.

Posted by on Feb 5, 2021

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Comment from Hotel Management

Feb 5, 2021 by Aneta

Thank you for taking the time to leave a review on your recent stay. We are so glad you had an enjoyable experience and appreciate your feedback. Your business is very important to us and we hope you will come back and stay with us again. Aneta, Island City House Hotel

5 out of 5

Posted by on Mar 4, 2020

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About the Island City House Hotel

Location 411 William Street, Key West, FL 33040

Property Features

Island City House Hotel offers its guests an outdoor pool and a sauna. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Island City House Hotel. Smoking is allowed in designated areas at this 3-star Key West hotel.

  • 24 guestrooms or units
  • 3 levels
  • 3 buildings
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

Island City House Hotel offers 24 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room kitchen
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Bicycle rentals on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests are asked to contact the property at least 24 hours in advance for after hours check-in instructions.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • City House Hotel
  • City Island Hotel
  • City Island House
  • Hotel City House
  • Hotel Island City
  • Island City Hotel
  • Island City House
  • Island City House Hotel
  • Island City House Hotel Key West
  • Island City House Key West
  • Island City Key West
  • Island City House Hotel Hotel
  • Island City House Hotel Key West
  • Island City House Hotel Hotel Key West
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.