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Casa Marina Key West, Curio Collection by Hilton

4.0 star property
4-star beachfront resort near Florida Keys Beaches

Choose dates to view prices

Photo gallery for Casa Marina Key West, Curio Collection by Hilton

Fireplace
Exterior
Hypo-allergenic bedding, in-room safe, blackout drapes
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
1500 Reynolds Street, Key West, FL, 33040
  • Duval Street
    ‪9 min walk‬
  • South Beach
    ‪9 min walk‬
  • Southernmost Point
    ‪10 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Loft, 2 Bedrooms, Oceanfront

Hypo-allergenic bedding, in-room safe, blackout drapes

Loft, 2 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Studio Suite, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Ocean View (Mobility & Hearing, Roll-in Shower)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Key West View)

View from room

Suite, 1 King Bed (Key West View)

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Key West View)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed (Key West View)

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, Accessible, City View (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Lanai, Oceanfront

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Lanai, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, City View (Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Queen Beds, Accessible, City View (Hearing, Roll-in Shower)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Balcony, Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Ocean View

View from room

Room, 2 Queen Beds, Lanai, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony, Ocean View

9.0 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, City View (Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Accessible, City View (Hearing, Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Terrace, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Ocean View (2 Queen/1 King)

Hypo-allergenic bedding, in-room safe, blackout drapes

Loft, Ocean View (2 Queen/1 King)

  • Ocean view
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Studio Suite, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Studio Suite, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Lanai)

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Ocean View (Lanai)

9.0 out of 10
Wonderful
(2 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Oceanfront (Hearing & Bathtub)

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Accessible, Oceanfront (Hearing & Bathtub)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

View from room

Suite, 1 King Bed, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Key West View)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Queen Beds (Key West View)

7.6 out of 10
Good
(10 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Lanai)

View from room

Room, 1 King Bed, Ocean View (Lanai)

9.2 out of 10
Wonderful
(5 reviews)
  • 275 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Key West

On the beach.Within a 15-minute walk of this Old Town Key West resort, you'll find Florida Keys Beaches and Duval Street. Southernmost Point and Mallory Square are also within 2 miles (3 km).
View more Resorts in Key WestOpens in a new window

What's nearby

  • Duval Street - 9 min walk - 0.5 miles
  • South Beach - 9 min walk - 0.5 miles
  • Southernmost Point - 10 min walk - 0.6 miles
  • Ernest Hemingway Home and Museum - 15 min walk - 0.8 miles
  • Smathers Beach - 4 min drive - 1.3 miles

Getting around

  • Key West Intl. Airport (EYW) - 7 min drive

Restaurants

  • ‪Salute! On The Beach - ‬4 min walk
  • ‪Sandy's Cafe - ‬13 min walk
  • ‪El Siboney Restaurant - ‬9 min walk
  • ‪Southernmost Beach Café - ‬11 min walk
  • ‪Southernmost Point Bar In the USA - ‬14 min walk

About this property

Casa Marina Key West, Curio Collection by Hilton

4-star beachfront resort near Florida Keys Beaches
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Casa Marina Key West, Curio Collection by Hilton you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a health club, a garden, and a terrace. Parking is available for a fee.

This 4-star Key West resort is smoke free.

  • 311 guestrooms or units
  • 4 levels
  • 3 buildings
  • 11368 sq ft of conference space
  • 1056 sq m of conference space
  • Built in 1920
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Casa Marina Key West, Curio Collection by Hilton offers 311 air-conditioned accommodations with laptop-compatible safes and espresso makers. 65-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

This Key West resort provides wireless Internet access for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Languages

English

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Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 45 per night; includes in/out privileges)
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 50 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Fishing
  • Full-service spa
  • Health club
  • Kayaking
  • Motor boating
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Scooter/moped rentals
  • Shopping
  • Snorkeling
  • TV in common areas
  • Water skiing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 65-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per day
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Partner property access
  • Partner property beach club access
  • Partner property pool access
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 50 for adults, and USD 5 to 25 for children
  • Fee for in-room wireless internet: USD 0 per day (rates may vary)
  • Self parking fee: USD 45 per night (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Marina
Casa Marina Resort
Casa Marina Waldorf Astoria Key West
Casa Marina Waldorf Astoria Resort
Casa Resort
Marina Casa
Casa Marina Resort Waldorf Astoria Resort
Casa Marina Waldorf Astoria
Casa Marina Resort Waldorf Astoria Resort Key West
Casa Marina Waldorf Astoria Resort Key West
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina a Waldorf Astoria Hotel Key West
Casa Marina Resort A Waldorf Astoria Resort
Casa Marina A Waldorf Astoria Resort
Casa Marina A Waldorf Astoria Resort

Frequently asked questions

How close is Casa Marina Key West, Curio Collection by Hilton to the airport?

Casa Marina Key West, Curio Collection by Hilton is 2.9 mi (7-min drive) away from the Key West Intl. Airport (EYW) airport, the closest popular airport to the property.

How much does it cost to stay at Casa Marina Key West, Curio Collection by Hilton?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Casa Marina Key West, Curio Collection by Hilton on Jun 30, 2025 start from $303.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Casa Marina Key West, Curio Collection by Hilton have an airport shuttle?

Airport shuttle services are not available at Casa Marina Key West, Curio Collection by Hilton.

How close is Casa Marina Key West, Curio Collection by Hilton to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Casa Marina Key West, Curio Collection by Hilton offer free breakfast?

Free breakfast isn’t offered at Casa Marina Key West, Curio Collection by Hilton, but full breakfast is offered for a fee of between USD 5 and 50 for adults, USD 5 and 25 for children. It's available every day from 7 AM to 11 AM.

Is there a casino at Casa Marina Key West, Curio Collection by Hilton?

No, there is no casino at this resort.

What time is check-in at Casa Marina Key West, Curio Collection by Hilton?

Check-in start time: 4 PM; Check-in end time: 1 AM.

Is there free parking at Casa Marina Key West, Curio Collection by Hilton?

Free parking is not available at this resort. Self parking is available for USD 45 per night, and valet parking for USD 50 per day.

Does Casa Marina Key West, Curio Collection by Hilton have a pool?

Casa Marina Key West, Curio Collection by Hilton features 2 outdoor pools.

Does Casa Marina Key West, Curio Collection by Hilton have a restaurant?

Yes, there is a restaurant on site.

Does Casa Marina Key West, Curio Collection by Hilton have a spa?

Pamper yourself with a day at Spa Al Mare, where you can enjoy prenatal massages, aromatherapy, and Ayurvedic treatments.

How close is Casa Marina Key West, Curio Collection by Hilton to downtown Key West?

Casa Marina Key West, Curio Collection by Hilton is 0.9 mi away from Key West.

Casa Marina Key West, Curio Collection by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 101 out of 190 reviews
Rating 8 - Good. 36 out of 190 reviews
Rating 6 - Okay. 28 out of 190 reviews
Rating 4 - Poor. 10 out of 190 reviews
Rating 2 - Terrible. 15 out of 190 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor J, Omaha

Stayed 4 nights in May 2025

10/10 Excellent

Beth Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great girls trip! Amenities were perfect and the staff was wonderful!
Stayed 4 nights in Apr 2025

10/10 Excellent

robert

Traveled with family
Liked: Amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Mar 2025

6/10 Okay

Pietro

the property is historic and well worth staying there. However, the property has undergone some upgrades, but is in need of more.

8/10 Good

Danielle

Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More storage.

I think you didn’t need the beams in the ceiling. I would rather have a dresser in the room to put my clothes in. Also, you need more hangers in the room. The bathroom needs more storage shelves also.
Stayed 11 nights in Mar 2025

10/10 Excellent

Amy, Ocean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Marina, Key West by Hilton is a beautiful resort that has everything you could ever want on a vacation! I absolutely loved our ocean front suite with a furnished balcony! The resort restaurants and in room dining are amazing! The resort is extremely clean and beautifully decorated. It’s absolutely perfect!
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have done offered more food specials each day. Variety. Keep store which sold ice cream and pastries open past 8pm especially on weekend. Move cigar sales to canary room bar
Stayed 4 nights in Mar 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very nice location with private beach and beautiful landscaping. Very friendly and welcoming staff. Would definitely recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Love that the hotel has its own beach. Nice to have family or adult pool option too. Would definitely stay here again.
Stayed 5 nights in Mar 2025

8/10 Good

JOANNA

Stayed 2 nights in Mar 2025

10/10 Excellent

Bronwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key West. Really can’t go wrong.
Stayed 2 nights in Mar 2025

4/10 Poor

George

Traveled with family
Disliked: Staff & service
BAD... Ritz-Carlton Prices, Holiday Inn Experience - Avoid This Overpriced Disaster... I stayed at the Casa Marina Curio Collection from March 14th-16th for a friend's wedding, booking two rooms for my family. Let me be blunt: this hotel is a monumental rip-off. They charge Ritz-Carlton prices for a decidedly Holiday Inn experience. For two nights, I paid a staggering $2,366.50 for one room and $1,846.71 for the second. Add to that additional resort fees and $48/night for valet parking, and you're looking at a truly outrageous bill for a mediocre stay. The rooms were average, the bathrooms cramped (roughly a 6'x5' box), and the beds unremarkable. No welcome amenities, just two cheap plastic water bottles. Where's the promised luxury? The food and beverage experience was equally abysmal. A $27 Old Fashioned, served with chip ice and an orange wedge instead of an expressed peel, was amateurish. A $30 salad was essentially a glorified Wendy's chicken salad. They clearly have no idea what 5-star quality entails. This hotel's 7.0/10 Travelocity rating and 3.9/5 Google rating are well-deserved. Management needs a serious reality check. They are exploiting the 'Curio Collection' name while delivering a profoundly underwhelming product. Save your money and find a hotel that delivers on its promises. This place is a masterclass in overpricing mediocrity. Avoid at all cost.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stacia, Cushing

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the oceanfront room. Everyone was friendly and helpful. Plenty of lounges on the beach. The market was convenient and a great place to get coffee and a pastry or other incidentals. Took advantage of the jet ski tour right from the property.
Stayed 3 nights in Feb 2025

6/10 Okay

Gretchen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Grounds on this property were lovely, both swim and lounge areas with sun and shade. Appreciated a family vs adults only pool. 2 Queen room in original part of hotel comfortable beds, appreciated the toiletries and the lighting in the bathroom mirror was impeccable. Appreciated the various was in/out of building to access various amenities throughout the facility (not always having to walk thru lobby). Would have appreciated a full menu of drinks at the pool, rather than just the high priced speciality drinks being listed. Staff was attentive, facility was beautiful. Did NOT appreciate all the hidden costs/taxes/charges. For three days, self park and a total of 5 drinks our bill was $500.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Doreane

Stayed 1 night in Feb 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Shireen

Traveled with group
Liked: Cleanliness, property conditions & facilities
The property was lovely, such a beautiful space. My room was quiet, the bed was so comfortable, I slept so well! The staff were all very friendly and helpful. My only complaint is the food and food service. The food was not very good, especially given how expensive it was. $22 for the equivalent of a garden salad? And service at the pool/beach was incredibly slow. They could have used a second server so it didn’t take 45 mins to get someone’s attention. They also got my order wrong 4/5 days which was frustrating, but not the end of the world.
Stayed 4 nights in Mar 2025

10/10 Excellent

Chad

Stayed 2 nights in Mar 2025

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

A missed opportunity for Hilton

Beautiful old Florida property in the lobby and grounds. But the rooms looked like they were last remodeled 20 years ago in early Garden Inn - in no way consistent with the history of the property. Much of the hotel, particularly the windows and elevators, was dirty. Room just never felt clean. And the bed was so-so with terrible pillows. VERY noisy at night with slamming doors and loud people at all hours (can't they put some rubber bumpers on those doors!) And everywhere you look touch-up painting is needed. Staff was pleasant but largely absent. One gets the impression there just weren't enough staff to take care of the place properly. Service in restaurant was okay - food was good. Bellman Ricky was a bright spot - Key West native with great knowledge and advice on what to see, where to eat, and how to get around (don't even try to drive - use LYFT for everything). If we could have slept at night, our stay here would have been okay (it is a beautiful place). But until Hilton makes some improvements, we won't stay here again.
Stayed 3 nights in Mar 2025

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

HEMANT

Stayed 4 nights in Jan 2025