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"Beautiful grounds and view. " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

5-star beachfront resort near Smathers Beach

On the beach

Within a 10-minute walk of this Old Town Key West resort, you'll find Higgs Beach and Duval Street. South Beach and Key West Butterfly and Nature Conservatory are also within half a mile (1 km).

Poolside dining

This luxury resort features a private beach, a full-service spa, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Families will appreciate the onsite laundry facilities and supervised childcare.

Free WiFi, refrigerators

The 311 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Other amenities include refrigerators, room service, and free newspapers. Housekeeping is available on request.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$415* Per night/room Dec 16 - Dec 17

Suite, 1 King Bed, Ocean View (Pool/Ocean View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View (Historic Flagler Building)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Marina Key West, A Waldorf Astoria Resort ratings based on 33 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Marina Key West, A Waldorf Astoria Resort

Everyone (13) Couples (9) Family (6)
2 out of 5
There is no real beach. Just sand on top of rocks but pictures disguise it. Rooms are small, feel small. The one-bedroom feels like a walk in closet since living room part has views but room is inside with no window. Staff very friendly. Common areas very nice so we ended up hanging out in the common area and as or visiting town.

Posted by , from BROOKLYN on Nov 27, 2021

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Comment from Hotel Management

Nov 29, 2021 by Nicole R.

Thank you for taking time to provide this rating and feedback. We are delighted that you chose to stay with us at our historic resort and we certainly appreciate that you recognized the kindness of our team members and the beauty of our common areas. As with most historic resorts, rooms do tend to seem smaller. Fun Fact: when the resort was first built in 1920, most rooms did not have their own private bathrooms and shared a bathroom at the end of the hallway. As private baths were added to rooms, it took up some the of the footprint of the original room. We regret any miscommunication about the beaches. While Casa Marina is home to the largest private beach in Key West, Key West is built from coral and limestone. Most of the beaches have a small amount of a rocky entrance. At Casa Marina, we do have two points of soft sand entry and of course our sister resort The Reach where you full access as our guest is the home to the only private natural sand beach in Key West. Hopefully we may be able to welcome you again in the future!

1 out of 5
The only good thing about my stay is that they were able to get me early check in. The rest was truly terrible, I had not one but TWO giant roaches in my room. There was dead ants all over the floor when i walked in, i had to ask for them to clean the room 3 times before finally someone came in, and they didnt even vaccum, they just mopped the dead ants around. Then on the last day of my stay the ceiling in the bathroom started to leak, till the point that right before i left to check out i had to put towels on the floor because there was a pool of water. Absolutely terrible. I never leave reviews but for the price of this room, I had to say something.

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 13, 2021 by Maureen Holden

Jesslyn, thank you for this feedback. We sincerely regret that your visit did not seem to meet your or our expectations.

3 out of 5
Beautiful grounds and view.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 23, 2021 by Maureen Holden

We are delighted that you enjoyed our beautiful grounds and views and thank you for taking time to provide this feedback and rating. We hope to welcome you again.

2 out of 5
This has amazing history about Waldorf. Pool very clean ans enjoyable. The rooms are filthy and they dont clean them even upon request. The charges on top of the price already paid makes this hotel absolutely a terrible place to stay. I would have thought for $700 a night/ plus 75 they charged me each day, the room to be at least cleaned. There was mold in the shower and on the patio. The floors made our feet black ...... choose another hotel.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by Maureen Holden

We sincerely regret any miscommunication that may have occurred at the front desk about new protocols for the number of times and the scheduling for servicing rooms upon your arrival and we will advise with housekeeping so that they can correct any missteps that may have occurred during your stay. We appreciate you letting us know.

1 out of 5
I liked just about nothing regarding the bait and switch the pictures do not reflect the outdated rooms. Terrible billing issues with amenities no cleaning services.

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 12, 2021 by Maureen Holden

Thank you for taking time to provide this feedback and rating. We sincerely apologize that your stay did not meet your expectations. We will advise our housekeeping team about your concerns on the servicing of your guestroom.

2 out of 5
I was very disappointed with our stay. The hotel needs a lot of work, and cleanliness. Staff with the exception of a few were very rude and looked more annoyed than anything. Service was slow. Our shower did not drain and housekeeping was subpar at best. Extremely disappointed with our stay, especially for the money.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 26, 2021 by Maureen Holden

Thank you for taking time to provide this feedback. We appreciate your thoughtful comments and we regret that your visit did not meet your expectations. We will use your input to improve.

4 out of 5
No noticeable recycling on the grounds.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 17, 2021 by Maureen Holden

Thank you for taking time to provide this rating and feedback. We are delighted that you enjoyed your visit and hope to welcome you again. We appreciate that you noticed our recycling efforts.

4 out of 5
Great location and wonderful views. They provided a lot of rental services as scooter, bike, EV etc

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 3, 2021 by Maureen Holden

Thank you for taking time to provide this feedback. We are thrilled that you enjoyed your recent visit and were pleased with all of the amenities and offerings that our historic resort provides. We look forward to welcoming you again.

4 out of 5

Posted by on Jul 25, 2020

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Comment from Hotel Management

Jul 26, 2020 by Maureen Holden

Thank you for this rating.

4 out of 5

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 7, 2020 by Maureen Holden

Thank you for taking time to provide this rating. We hope to welcome you again.

About the Casa Marina Key West, A Waldorf Astoria Resort

Location 1500 Reynolds Street, Key West, FL 33040

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Casa Marina Key West, A Waldorf Astoria Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a health club, a garden, and a terrace. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Key West resort.

  • 311 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 11368 sq ft of conference space
  • 1056 sq m of conference space
  • Built in 1920
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Casa Marina Key West, A Waldorf Astoria Resort offers 311 air-conditioned accommodations with laptop-compatible safes and espresso makers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Sun Sun - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Flagler's Cafe - This café serves breakfast and light fare. Open daily.

RUMba - Onsite cocktail bar. Open daily.

Four Marlins - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a private beach and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per day
  • Weight limit: 25 lbs
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Partner property pool access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4.95 and USD 33.00 for adults, USD 4.95 and USD 15.00 for children (approximately)
  • Self parking fee: USD 27 per night
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Marina
  • Casa Marina Resort
  • Casa Marina Waldorf Astoria Key West
  • Casa Marina Waldorf Astoria Resort
  • Casa Resort
  • Marina Casa
  • Casa Marina Resort Waldorf Astoria Resort
  • Casa Marina Waldorf Astoria
  • Casa Marina Resort Waldorf Astoria Resort Key West
  • Casa Marina Waldorf Astoria Resort Key West
  • Casa Marina Resort Key West
  • Casa Marina Key West
  • Casa Marina a Waldorf Astoria Hotel Key West
  • Casa Marina Resort A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina Key West, A Waldorf Astoria Resort Resort
  • Casa Marina Key West, A Waldorf Astoria Resort Key West
  • Casa Marina Key West, A Waldorf Astoria Resort Resort Key West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.