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Crowne Plaza Key West-La Concha

4-star property
430 Duval St, Key West, FL 1-855-201-7819

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3.9 out of 5
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See all 37 Travelocity Reviews

"Perfect location, close to all the bars and restaurants. " More

By a verified traveler on Sun 11 Oct 2020

Points Of Interest

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Hotel Description

4-star romantic hotel near Duval Street

Oceanside stay

Within a 10-minute walk of this Key West Historic District hotel, you'll find Duval Street and Harry S. Truman Little White House. Mel Fisher Maritime Museum and Key West Shipwreck Museum are also within half a mile (1 km).

Dining options, 3 bars/lounges

This romantic hotel includes 2 restaurants, an outdoor pool, and a health club. Traveling on business? Take advantage of the business center and free WiFi in public areas. A poolside bar, a 24-hour front desk, and a coffee shop are also provided.

Free WiFi, comfy beds

The 160 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include iPod docks, refrigerators, and flat-screen TVs with cable channels.

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crowne Plaza Key West-La Concha ratings based on 37 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Key West-La Concha

Everyone (18) Couples (11) Family (6)
5 out of 5
Perfect location, close to all the bars and restaurants.

Posted by , from Columbus Ohio on Oct 11, 2020

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Comment from Hotel Management

Oct 17, 2020 by Michael N Assistant General Manager

Dear Jason, The team and I are so appreciative of your rating and we are thrilled you enjoyed your experience with us. We hope to welcome you back for another great stay soon.

1 out of 5

Posted by on Aug 25, 2020

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Comment from Hotel Management

Aug 29, 2020 by Michael Assistant General Manager

Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We strive to provide all our guests with an unforgettable experience and I apologize that we seemed to have failed that objective during your stay. We are continually looking to improve our guest experience and take our guests feedback very seriously. I was hoping that you might be able to elaborate on your reason for scoring us at a 1 and provide some details as to where we failed to exceed your expectations. I thank you again for staying with us and for your additional feedback.

1 out of 5
when booking no one told us about no maid service , no valet, no resturant no bar, 39.00 charge to park your own car a night lack of service of any kind for a high priced room!

Posted by , from nashville tn on Jul 7, 2020

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Comment from Hotel Management

Jul 11, 2020 by Michael

Thank you for taking the time to share your feedback with us regarding your recent stay. I am very disappointed to hear about the challenges you encountered during your time with us. We strive to provide all of our guests with a 5-star unforgettable experience and I apologize that we seemed to have failed that objective during your stay. We understand the frustrations surrounding the restrictions as it relates to Covid-19 and deeply appreciates your understanding while we work diligently to keep our team and our guests safe and continue to try to educate and enforce these new policies and procedures. Housekeeping is still available as stated in the letter you received at check-in, but it is done by request only. It is my sincere hope that you will still consider allowing us to serve you on your future visits to Key West so we may show you a true La Concha Key West experience.

3 out of 5
Rooms were good but so many dust hard to breath and sleep constant sneezing and coughing,bed sheets weren’t clean had to request new ones

Posted by on Jun 21, 2020

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Comment from Hotel Management

Jul 1, 2020 by Michael

Thank you for taking the time to share your feedback with us regarding your recent stay. I am very disappointed to hear about the challenges you encountered during your time with us. We strive to provide all of our guests with a 5-star unforgettable experience and I apologize that we seemed to have failed that objective during your stay. We are continually looking to improve our guest experience and take your feedback very seriously. I have shared your concerns with the team and we are working diligently to address these issues. It is my sincere hope that you will still consider allowing us to serve you on your future visits to Key West so we may show you a true La Concha Key West experience.

5 out of 5
La Concha was absolutely fabulous from beginning to end. We were very early upon arrival. Valet took our bags and said go enjoy we’ll call you when your room is ready. The location was PERFECT! Right in the middle of ALL of the fun. The bed, pillows, bed linens were all SOOO cozy. The staff couldn’t be nicer. The hotel is spotless, quiet & classy I give La Concha 10 stars

Posted by on Feb 14, 2020

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5 out of 5

Posted by , from Saint Petersburg, FL on Feb 12, 2020

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3 out of 5

Posted by on Feb 7, 2020

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4 out of 5
Location is great. Staff is very helpful. Rooms are very comfortable, clean and updated. Pool closes at sundown. No other place to relax outside when pool area is closed. No trash cans in or around the property.

Posted by , from Memphis, TN on Jan 25, 2020

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5 out of 5
The hotel was amazing, right in the heart of Key West. The staff was the best of the best. The GM Mike RIce went above and beyond to meet our needs. Mario the vallet was the person that resolved our issue with a weather delay. I would recommend this hotel to anyone.

Posted by on Jan 19, 2020

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3 out of 5
It was dirty. We had a bullet hole in the window. Check out staff was rude.

Posted by on Jan 15, 2020

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About the Crowne Plaza Key West-La Concha

Location 430 Duval St, Key West, FL 33040

Renovations + Closures

The following facilities or services will be unavailable from November 2 2020 to April 30 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping
  • Dining venue(s)
  • Spa
  • Spa/Beauty services

Property Features

Crowne Plaza Key West-La Concha offers its guests an outdoor pool and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Key West-La Concha. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Key West hotel.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1926
  • Bar by the pool
  • Coffee shop
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Key West Intl. Airport (EYW) (6.2 km / 3.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Key West-La Concha offers 160 accommodations with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Key West hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

430 Duval - Overlooking the pool, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Wine-O - This theme restaurant specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00
  • Spring Break deposit: USD 250 per stay (for stays between 1 March - 31 March)
  • Destination fee: USD 40 per accommodation, per night. This fee does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Concha
  • Crowne Plaza Concha Hotel
  • Crowne Plaza Concha Hotel Key West
  • Crowne Plaza Concha Key West
  • Crowne Plaza Key West
  • Key West Crowne Plaza
  • Concha Hotel Key West
  • Concha Hotel
  • Concha Key West
  • Crowne Plaza Key West Concha
  • Crowne Plaza Key West-La Concha Hotel
  • Crowne Plaza Key West-La Concha Key West
  • Crowne Plaza Key West-La Concha Hotel Key West

You should know

  • Pool access available from 8:30 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.