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4.7 out of 5

"We had a great time at The Pier House! The location is perfect for walking everywhere! " More

By a verified traveler on Tue 28 Jul 2020

Hotel Description

4-star beachfront resort near Fort Zachary Taylor Historic State Park

Beachside getaway

With a stay at this Key West Historic District resort, you'll be steps from Ripley's Believe It or Not and Mallory Square. Key West Shipwreck Museum and Key West Aquarium are also within half a mile (1 km).

Private beach, health club

This romantic resort features a private beach, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 142 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, premium bedding, and free bottled water are also available.

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$225* Per night/room Oct 26 - Oct 27

Room, 1 King Bed (Lanai)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Lanai)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite (Spa Junior Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Lanai RI Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pier House Resort & Spa ratings based on 35 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pier House Resort & Spa

Everyone (19) Couples (11) Family (2)
5 out of 5

Posted by on Sep 9, 2020

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Comment from Hotel Management

Sep 10, 2020 by Yvonne Jan

Thank you for your review

5 out of 5
We had a great time at The Pier House! The location is perfect for walking everywhere!

Posted by , from Houston on Jul 28, 2020

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Comment from Hotel Management

Jul 28, 2020 by Yvonne Jan

Thank you Mitzy for taking the time to do a review. We are happy you enjoyed your stay and hope to see you in the future.

5 out of 5

Posted by on Jul 24, 2020

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Comment from Hotel Management

Jul 24, 2020 by Yvonne Jan

Thank you for your review.

5 out of 5
The resort was quiet and clean. Location was excellent - close to everything but still peaceful and quiet in the facility. Staff was friendly and helpful. Our room was outstanding. We would definitely stay there again.

Posted by , from Chicago on Mar 15, 2020

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4 out of 5
Overall nice resort, Floors in room were quite dirty,however everything else seemed quite clean. House keeping was same time every day and they did a good job, Grounds were very neat, and all staff that we interacted with were friendly. Our bed was comfortable and clean, and the AC worked very well. The only thing we weren't happy with was the lack of insulation between rooms and halls. you can hear every conversation in adjacent rooms ,hallway and right outside. All doors slam shut with a very loud bang, if anyone leaves or comes back to their rooms wakes you right up. Bar staff and food were excellent.

Posted by on Mar 10, 2020

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4 out of 5
First what we did not like: the room. The room was on the first floor, too small and with a tall wall that that was just a couple of feet from the windows. It made us feel claustrophobic. The bathroom had two small doors that opened in the middle and there was a big gap, so no privacy. We also discovered that because the room was very close to one of the hotel bars, there was a lot of noice late at night. We could not change rooms since the hotel was completely booked. We made a request for an extra chair to the night manager, and she was not the type of person you expect to be in the hospitality business, lacking in good manners and extremely dry. However, the good thing is that the opposite was true for the rest of the stuff. Everybody else were very nice and polite. In addition, the hotel has a great restaurant with a wonderful view were we had breakfast every day, and also dinner a couple of times. We tried the beach bar and the drinks were very good. The main reason we selected this hotel was its location, and it did not disappoint in that area. It is at the very beginning of Duval street, at the heart of Key West, where all the action is. We loved that we parked our car in the hotel and did not have to drive at all during our stay. We walked everywhere. Overall, I do recommend this hotel. They do have rooms with beautiful balconies and wonderful views. So next time I make a reservation there I'll make sure to get one of those rooms.

Posted by , from Miami, Florida on Feb 27, 2020

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4 out of 5
Enjoyed my stay. When I come down to Key West - I will be staying here.

Posted by on Feb 12, 2020

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5 out of 5
Loved the ocean/harbor view. Location was perfect for walking to shops restaurants and entertainment! Especially liked the shuttle service up and down Duval, very nice perk!

Posted by on Jan 23, 2020

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5 out of 5
The landscaping and upkeep were lush, beautiful, and well cared for.

Posted by on Jan 1, 2020

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2 out of 5
My $497. A night was a room above equipment room With annoying motor noises all night. VWhen I complaned in morning. They said they were full and could not do anything

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 21, 2019 by Joe Dantoni

Thank you for reviewing Pier House Resort & Spa. We apologize for the noise disturbances you experienced as we do our best to keep these to a minimum and will look into this immediately. We hope you will give us another chance to impress you in the future. Best regards, Joe Dantoni, General Manager

About the Pier House Resort & Spa

Location 1 Duval St, Key West, FL 33040

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa like an outdoor pool and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach resort also offers a steam room, a garden, and a terrace. This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 2600 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1968
  • Bar on the beach
  • Bar by the pool
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Key West Intl. Airport (EYW) (6.6 km / 4.1 mi)

Room Amenities

Pier House Resort & Spa offers 142 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Key West resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to noon.

Chart Room Bar - Overlooking the ocean, this restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.

Beach Bar - This beachfront bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Open daily.

One Duval - This restaurant is located on the beach and specializes in Caribbean cuisine. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include a private beach, an outdoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa at Pier House. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including thalassotherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 24

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per night
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and lunch.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.45 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Self parking
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 16.00 per person (approximately)
  • Pet fee: USD 75.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • House Pier
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West
  • Pier House Key West Florida
  • Pier Key West
  • Pier House Resort Spa
  • Pier Hotel Key West
  • Pier Key West
  • Pier House Key West Florida
  • Pier House Resort & Spa Resort
  • Pier House Resort & Spa Key West
  • Pier House Resort & Spa Resort Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.