Skip to main content
Beginning of main content
4.2 out of 5

"Check-in staff was not very friendly provided very little information on resort like coffee cart by pool in morning etc. Pool area & support staff w ... " More

By a verified traveler on Sun 14 Jan 2024

Enter dates to see availability

Hotel Description

Beachfront resort near Fort Zachary Taylor Historic State Park

On the beach

With a stay at this Key West Historic District resort, you'll be steps from Waterfront Playhouse and Mallory Square. Key West Shipwreck Museum and Museum of Art & History at the Custom House are also within half a mile (1 km).

Private beach, dining

This smoke-free resort features a private beach, a full-service spa, and a restaurant. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$595* Per night/room Mar 31 - Apr 1

Room, 1 King Bed (Lanai)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Lanai)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite (Spa Junior Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Lanai RI Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pier House Resort & Spa ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pier House Resort & Spa

Everyone (10) Couples (12) Family (6)
4 out of 5
Check-in staff was not very friendly provided very little information on resort like coffee cart by pool in morning etc. Pool area & support staff where great

Posted by , from Eureka on Jan 14, 2024

Was this review helpful to you?
Comment from Hotel Management

Jan 16, 2024 by Yvonne Jan

Thank you for your feedback.

4 out of 5
Great breakfast area and nice walking acess nice area for swimming and sun bathing staff very nice

Posted by , from Lawton on May 2, 2023

Was this review helpful to you?
Comment from Hotel Management

May 3, 2023 by Yvonne Jan

Thank you Robert.

5 out of 5

Posted by , from Lawton on May 1, 2023

Was this review helpful to you?
Comment from Hotel Management

May 22, 2023 by Yvonne Jan

Thank you.

5 out of 5

Posted by , from ARLINGTON HEIGHTS on Feb 10, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2023 by Yvonne Jan

Thank you.

5 out of 5
We enjoyed the property. Well-kept grounds. Lots of seaweed on the small beach they have but the guys cleaned it up really nice the next morning.

Posted by on Jan 28, 2023

Was this review helpful to you?
Comment from Hotel Management

Jan 30, 2023 by Yvonne Jan

Thank you Doug for your review.

5 out of 5

Posted by on Dec 13, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2023 by Yvonne Jan

Thank you.

5 out of 5
Everything was great

Posted by on Dec 13, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 15, 2022 by Yvonne Jan

Thank you Bradford.

2 out of 5
The area was great! The hotel itself is in need of repair. Unusually, the Concierge was minimally helpful or supportive of information about a local event happening at the moment. There absolutely no information in the room about anything, including no menus for their own restaurants and no way to order room service. You are kind of on your own to figure it out yourself. The views were great from the beach

Posted by on Aug 19, 2022

Was this review helpful to you?
Comment from Hotel Management

Aug 23, 2022 by Yvonne Jan

Thank you for your review. We have our QR codes for the restaurants we have on property. It is given to you at check in on the property map.

5 out of 5
Centrally located to everything.

Posted by on Mar 29, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 29, 2022 by Yvonne Jan

Thank you Thaddeus for your review.

1 out of 5
I thought it was run down,a lot of bad smells.

Posted by on Mar 4, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2022 by Yvonne Jan

Thank you for your review. I do have to disagree with the hotel being run down. We recently rennovated the rooms and suites.

About the Pier House Resort & Spa

Location 1 Duval St, Key West, FL 33040

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa like an outdoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. This beach resort also offers a spa tub, a steam room, and a garden. For a fee, parking is available. This Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 bars or lounges
  • Meeting rooms
  • 2605 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Pier House Resort & Spa offers 142 accommodations with safes and bathrobes. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:30 AM.

Chart Room Bar - Overlooking the ocean, this bar specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.

Beach Bar - This beachfront bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Open daily.

One Duval - This restaurant is located on the beach and specializes in Caribbean cuisine. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a health club are featured at the resort. An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Personal motor watercraft nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 24

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 60.20 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8–18 per person
  • Uncovered self parking fee: USD 32 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • House Pier
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West
  • Pier House Key West Florida
  • Pier Key West
  • Pier House Resort Spa
  • Pier Hotel Key West
  • Pier Key West
  • Pier House Key West Florida
  • Pier House Resort & Spa Resort
  • Pier House Resort & Spa Key West
  • Pier House Resort & Spa Resort Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Key-West-Hotels-Pier-House-Resort-&-Spa.h19307-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Key-West-Hotels-Pier-House-Resort-&-Spa.h19307-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Key-West-Hotels-Pier-House-Resort-&-Spa.h19307-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.