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Hotel Description

4-star beachfront resort near Fort Zachary Taylor Historic State Park

Beachside getaway

With a stay at this Key West Historic District resort, you'll be steps from Museum of Art & History at the Custom House and Ripley's Believe It or Not. Waterfront Playhouse and Key West Shipwreck Museum are also within half a mile (1 km).

Private beach, health club

This smoke-free resort features a private beach, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$378* Per night/room Nov 27 - Nov 28

Room, 1 King Bed (Lanai)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Lanai)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite (Spa Junior Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Lanai RI Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pier House Resort & Spa ratings based on 36 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pier House Resort & Spa

Everyone (10) Couples (16) Family (6)
2 out of 5
The area was great! The hotel itself is in need of repair. Unusually, the Concierge was minimally helpful or supportive of information about a local event happening at the moment. There absolutely no information in the room about anything, including no menus for their own restaurants and no way to order room service. You are kind of on your own to figure it out yourself. The views were great from the beach

Posted by on Aug 19, 2022

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Comment from Hotel Management

Aug 23, 2022 by Yvonne Jan

Thank you for your review. We have our QR codes for the restaurants we have on property. It is given to you at check in on the property map.

5 out of 5
Centrally located to everything.

Posted by on Mar 29, 2022

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Comment from Hotel Management

Mar 29, 2022 by Yvonne Jan

Thank you Thaddeus for your review.

1 out of 5
I thought it was run down,a lot of bad smells.

Posted by on Mar 4, 2022

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Comment from Hotel Management

Mar 7, 2022 by Yvonne Jan

Thank you for your review. I do have to disagree with the hotel being run down. We recently rennovated the rooms and suites.

5 out of 5

Posted by , from OMAHA on Feb 11, 2022

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5 out of 5
Management was SUPER. Very friendly & every request was expedient. They even called me to see how I was doing after a trip to the ER & if there was anything they could do to make my stay more comfortable. The beds were very comfortable & the powerful shower head was to die for. It felt like a massage, it was that strong. Exhilerating ! No room service. Restaurant food was excellent & affordable. Only complaint, no freshly squeezed OJ which FL. Is known for, with breakfast which I was looking forward to.

Posted by on Dec 17, 2021

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Comment from Hotel Management

Dec 22, 2021 by Yvonne Jan

Thank you for your review.

2 out of 5
We changed rooms 3 times, 1st one flooded. 2nd had mold and worms in grout in shower, 3rd one had so much dust on the floor. We couldnt relax on the beach because we were stalked by the large iguanas that go under chairs and jump up on them. Changing rooms 3 times and the filth just ruined our trip. We left early, so disappointed.

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 9, 2021 by Yvonne Jan

Thank you for your feedback. We will be addressing your concerns. I am sorry about the flooding in your room. I do see you were upgraded to a water view room and hopefully you are enjoying that room.

5 out of 5

Posted by on Aug 30, 2021

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5 out of 5
The Beach & Bar Food Was Great ( BLT Lobster ) The Bomb !!! No complaints at this resort

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 14, 2021 by Yvonne Jan

Thank you for your review.

5 out of 5
I thought the property overall was fine. I was dismayed that someone was playing very loud music from 130 to 330. That kept us up all Night. Other than that I thought the property was very good.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 1, 2021 by Yvonne Jan

Thank you.

5 out of 5
Great place!

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 1, 2021 by Yvonne Jan

Thank you.

About the Pier House Resort & Spa

Location 1 Duval St, Key West, FL 33040

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa like an outdoor pool and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach resort also offers a spa tub, a steam room, and a garden. This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 2600 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Room Amenities

Pier House Resort & Spa offers 142 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This Key West resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:30 AM.

Chart Room Bar - Overlooking the ocean, this bar specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.

Beach Bar - This beachfront bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Open daily.

One Duval - This restaurant is located on the beach and specializes in Caribbean cuisine. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a health club are featured at the resort. An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 24

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.90 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Concierge service
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 18 per person (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • House Pier
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West
  • Pier House Key West Florida
  • Pier Key West
  • Pier House Resort Spa
  • Pier Hotel Key West
  • Pier Key West
  • Pier House Key West Florida
  • Pier House Resort & Spa Resort
  • Pier House Resort & Spa Key West
  • Pier House Resort & Spa Resort Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.