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4.5 out of 5

"The Beach & Bar Food Was Great ( BLT Lobster ) The Bomb !!! No complaints at this resort " More

By a verified traveler on Mon 12 Jul 2021

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Hotel Description

4-star beachfront resort near Fort Zachary Taylor Historic State Park

Beachside getaway

With a stay at this Key West Historic District resort, you'll be steps from Ripley's Believe It or Not and Mallory Square. Key West Shipwreck Museum and Red Barn Theater are also within half a mile (1 km).

Private beach, health club

This romantic resort features a private beach, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Free WiFi, refrigerators

The 142 individually decorated guestrooms offer free WiFi and room service. Entertainment options include flat-screen TVs with cable channels, while refrigerators and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$467* Per night/room Oct 25 - Oct 26

Room, 1 King Bed (Lanai)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Lanai)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite (Spa Junior Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Lanai RI Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pier House Resort & Spa ratings based on 39 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pier House Resort & Spa

Everyone (15) Couples (16) Family (4)
2 out of 5
We changed rooms 3 times, 1st one flooded. 2nd had mold and worms in grout in shower, 3rd one had so much dust on the floor. We couldnt relax on the beach because we were stalked by the large iguanas that go under chairs and jump up on them. Changing rooms 3 times and the filth just ruined our trip. We left early, so disappointed.

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 9, 2021 by Yvonne Jan

Thank you for your feedback. We will be addressing your concerns. I am sorry about the flooding in your room. I do see you were upgraded to a water view room and hopefully you are enjoying that room.

5 out of 5
The Beach & Bar Food Was Great ( BLT Lobster ) The Bomb !!! No complaints at this resort

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 14, 2021 by Yvonne Jan

Thank you for your review.

5 out of 5
I thought the property overall was fine. I was dismayed that someone was playing very loud music from 130 to 330. That kept us up all Night. Other than that I thought the property was very good.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 1, 2021 by Yvonne Jan

Thank you.

5 out of 5
Great place!

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 1, 2021 by Yvonne Jan

Thank you.

5 out of 5
Perfect location, clean and beautiful grounds. Enjoyed just sitting by the pool and beach.

Posted by on May 23, 2021

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Comment from Hotel Management

May 24, 2021 by Yvonne Jan

Thank you.

5 out of 5
Loved the private beach on the gulf, don’t think there are many properties like that so close to mankind drag, Duval St.

Posted by on May 22, 2021

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Comment from Hotel Management

May 24, 2021 by Yvonne Jan

Thank you.

2 out of 5
We had a beautiful ocean view from our room. Most of the staff was very pleasant and helpful. The concierge was no help at all except to give us a map of the town. We were told because of Covid the rooms would not be serviced. However, we could have service in 3 days if we called and requested it and told them when we would be out of the room. On the third day we called in the morning and ask only that our towels be changed out and that we would be gone the rest of the day. We came back to find 4 towels hanging on the outside door knob of our room. No wash cloths and no hand towels and the used towels still in the bathroom. For the amount of money charged for the room, service was very poor. The wifi is not secure.

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 23, 2021 by Yvonne Jan

We are cleaning the rooms every three days for your protection and our staff's protection. After sanitizing the rooms and suites, we want to keep our staff out of your rooms/suites. If you need replacement of towels, toiletries, water etc, you can contact the front desk and someone will bring it up to you.

2 out of 5
The daily $46 resort fee in addition to the nightly room fee is a bit ridiculous. The bed was so uncomfortable and soft it was hard to sleep. The floors were filthy and one young woman at the front desk was consistently rude and had a do not bother me attitude!

Posted by on Mar 11, 2021

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Comment from Hotel Management

Mar 12, 2021 by Yvonne Jan

The Resort Fee includes your parking, wi-fi, local and toll free calls, in-room gourmet coffee and bottles waters, in-room bathrobes, a private beach & pool, beach & pool towels, beach umbrellas, concierge service and a Telsa charging station. I am not sure who you talked to at the front desk but feel free to contact me if you would like to discuss this matter.

2 out of 5
WAY over priced hotel!!! Parking costs$$ Resort Fee cost$$$ Loud noises everywhere from parking gate that screeched every time it went up all hours of the day and night! Terrible service at beach bar and pool area! Way overpriced parking and resort fees make this hotel one we will never stay at again!

Posted by on Feb 25, 2021

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Comment from Hotel Management

Feb 25, 2021 by Yvonne Jan

Thank you for taking the time do do a review. Our rates are compatible with the other resorts in the area. The parking fee is included in the resort fee. It also includes your wi-fi, local and toll free calls, in-room gourmet coffee and bottles waters, in-room bathrobes, a private beach & pool, beach & pool towels, beach umbrellas, concierge service and a Telsa charging station.

5 out of 5

Posted by on Sep 9, 2020

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Comment from Hotel Management

Sep 10, 2020 by Yvonne Jan

Thank you for your review

About the Pier House Resort & Spa

Location 1 Duval St, Key West, FL 33040

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa like an outdoor pool and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach resort also offers a steam room, a garden, and a terrace. This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 2600 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1968
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Pier House Resort & Spa offers 142 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Key West resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to noon.

Chart Room Bar - Overlooking the ocean, this restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.

Beach Bar - This beachfront bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Open daily.

One Duval - This restaurant is located on the beach and specializes in Caribbean cuisine. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include a private beach, an outdoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa at Pier House. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including thalassotherapy. The spa is equipped with a spa tub.

The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 24

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.45 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 16.00 per person (approximately)
  • Pet fee: USD 75.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • House Pier
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West
  • Pier House Key West Florida
  • Pier Key West
  • Pier House Resort Spa
  • Pier Hotel Key West
  • Pier Key West
  • Pier House Key West Florida
  • Pier House Resort & Spa Resort
  • Pier House Resort & Spa Key West
  • Pier House Resort & Spa Resort Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.