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Hilton Garden Inn Independence

3-star property
19677 E Jackson Dr, Independence, MO 1-855-201-7819
3.8 out of 5
Good!
See all 16 travelocity Reviews

"Stella is an asset and also Dae they really were helpful and would go the extra mile. I surely enjoyed them. Ashley did really well in restaurant when ... " More

By a verified traveler on Mon 01 Nov 2021

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Hotel Description

3-star guestrooms with comfy beds

In Independence

You'll find Centerpoint Medical Center and Silverstein Eye Centers Arena within 2 miles (3 km) of this hotel. Centerpoint Community Ice and Midwest Genealogy Center are also within 3 miles (5 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 200 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Feb 5 - Feb 6

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Independence ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn Independence

Everyone (7) Couples (1) Family (3)
5 out of 5
Stella is an asset and also Dae they really were helpful and would go the extra mile. I surely enjoyed them. Ashley did really well in restaurant when it was busy works well under stress. Only one cook to make omelets for the Bonvera convention we had at your establishment.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 3, 2021 by General Manager

Dear Nicole, We're always thrilled to hear when our guests have had such a wonderful stay at Hilton Garden Inn Independence. It's especially great to know that you were so well taken care of by our team. Thank you so much for taking the time to share your kind words, and we hope to welcome you back soon!

1 out of 5
We arrived at the property at 6 pm and were told they had no clean rooms and couldn’t give me an estimate on how long it would be. They asked for a phone number and said they’d call when it was ready. I took my kids and we ate dinner, came back 1 hour later and were told they were still working on it, then was told 5 more minutes, 45 minutes later we finally got a room key, they didn’t check my ID or get my card info. When we checked out I had to do all that. Check in is supposed to be available at 3, so not getting a room till nearly 8 pm is ridiculous. They should have offered a discount or a voucher from the company for a future stay, but offered nothing, just said sorry for the wait.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 26, 2021 by MM

thank you for your feedback. we apologize for the inconvenience and delay experienced during your check in process. we are working to ensure proper staffing levels to ensure that we have rooms ready for check in by our standard check in time in the future.

5 out of 5

Posted by on Sep 1, 2020

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3 out of 5
Negatives: 1) no restaurant or bar/lounge as described. It is actually a separate business, Hereford House. Which is ironic because the employees state that this is the worst Hilton to stay at 2) hot tub super slimy, green, and smelled like fish 3) green mold/mildew/general grossness in pool area. Paint bubbling off of walls. 4) hot and cold water lines in room installed backward (hot is cold and cold is hot) Positives: 1) room was clean and as described 2) HVAC in to worked despite the wall thermostat not being linked up to unit. 3) front desk folks were very nice

Posted by on Jan 12, 2020

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3 out of 5
Only 1 elevator working. Fitness room in need of repair—- moldy smell and broken equipment.

Posted by on Aug 11, 2019

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5 out of 5
Nice room. Beautiful hotel. Reasonably priced for the room.

Posted by on Jun 25, 2019

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2 out of 5

Posted by on May 19, 2019

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2 out of 5
I found the manager at check in (Veronica) to be very condescending as we had a discussion over some issues at check in. I was not aware a deposit would be charged. I've travelled the world. Most places I've stayed require a credit card to be on file in the event accessorial charged are.added to the bill. Those charges are then billed at check out. Here, a $25 per night deposit was required at check in. This is not how it's works at other properties I've stayed at. Some of those properties were Hiltons I might add. Her reoly was "This isn't the only property I've managed....and this is how it's always done". My response to travelocity and Hilton is, as stated before, is that this isn't the only place I've stayed. Again, I've travelled the world. And this most certainly is not the way it's always done. She then suggested I join Hilton Hoinors Rewarda program. When I told her I was already a member, she made a back handed remark about how she sees I am a Blue level member....the lowest level of the program. I bit my tongue and inquired about whether or not her records indicated whether or not breakfast came with our booking. She said it didn't. But the package we selected from Travelocity clearly stated the option we selected DID include breakfast. She was irritated or inconvenienced by the fact we'd booked the room through Travelocity instead of Hilton. I said I just wanted what I'd paid for. I had to ask twice for the Cust Service number. There's more if you're interested.

Posted by on Mar 27, 2019

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5 out of 5
I enjoyed my stay. A wonderful way to bring in the new year. I would stay here again. The rates were reasonable.

Posted by on Jan 1, 2019

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2 out of 5

Disappointed

Pros: The hotel staff.
Cons: Cleanliness of rooms and maintenance of the hot tub.
This was the worst Hilton Garden Inn I have yet to stay in. Usually they are really good and that is why I pick them . This room was dirty. They did not have adjustable king beds. They only had what looked like twin beds that were adjustable. Also, the hot tub did not work properly. On a positive note, the hotel staff were very friendly.

Posted by on Mar 28, 2017

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Comment from Hotel Management

Nov 3, 2017 by GM

We are so sorry that your room did not meet our regularly high cleaning standards. We hope that you will come back and see us and thank you for the feedback!!

About the Hilton Garden Inn Independence

Location 19677 E Jackson Dr, Independence, MO 64057

Property Features

Hilton Garden Inn Independence offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Independence. Self parking is free. Smoking is allowed in designated areas at this 3-star Independence hotel.

  • 1 building
  • 200 guestrooms or units
  • 6 levels
  • Built in 2001
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Independence offers 200 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Independence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM.

Hereford House Steakhouse - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs
  • Pets cannot be left unattended
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.00 and USD 12.00 for adults, USD 0.00 and USD 6.00 for children (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Independence
  • Hilton Garden Inn Independence
  • Hilton Garden Inn Independence Hotel Independence
  • Hilton Independence
  • Hilton Garden Inn Independence Hotel
  • Independence Hilton Garden Inn
  • Hilton Garden Inn Independence Hotel
  • Hilton Garden Inn Independence Independence
  • Hilton Garden Inn Independence Hotel Independence

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.