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"Beautiful hotel staff was very friendly. Would stay there again. " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

4-star hotel in Downtown Indianapolis

City center retreat

With a stay at this Downtown Indianapolis hotel, you'll be steps from Indiana Repertory Theatre and Indianapolis Artsgarden. St. John the Evangelist Catholic Church and Rhythm Discovery Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the express check-out, laundry service, and valet parking. You'll appreciate the area shuttle, self parking, and coffee shop/café.

Soaking tubs, comfy beds

Boasting deep soaking bathtubs, the 575 guestrooms also offer WiFi and pillowtop beds. Flat-screen TVs come with digital channels, and other amenities include wired Internet and refrigerators. Housekeeping is available on request.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$156* Per night/room Sep 20 - Sep 21

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Indianapolis ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Indianapolis

Everyone (9) Couples (2)
1 out of 5
Very rude check in

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 7, 2021 by General Manager

We very much regret to hear about your check-in experience. We will discuss this matter with our team right away. Our team values every guest that walks through our doors, and we wish we could have made a better first impression. We hope you had an otherwise comfortable and pleasant stay and we look forward to delivering a better experience in the future.

4 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 27, 2020 by Guest Relations

Thank you for your review!

5 out of 5
Beautiful hotel staff was very friendly. Would stay there again.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Guest Relations

Thank you for your great review!

5 out of 5
They staff was amazing and super helpful when we had questions.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Guest Relations

Thank you for leaving us some feedback about your recent stay. We are so pleased to hear you had a pleasant experience here at The Westin Indianapolis! I will certainly pass on your kind words to our staff, who will very much appreciate it. Thank you for staying with us and we hope to have you again!

3 out of 5
The heat! Lobby check in, was rediculously hot. No justification for having warm air circulating the lobby!

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Guest Relations

Thank you for taking the time to share your feedback. I am terribly sorry about the uncomfortable heat, our maintenance team is working to find a solution to this issue. We always try to provide our guests with an excellent experience, and I'm sorry we did not achieve this for you. We hope to have the opportunity to better serve you in the future.

5 out of 5
Great customer service!!! Clean rooms and nice facilities

Posted by on May 6, 2019

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Comment from Hotel Management

May 6, 2019 by Guest Relations

Thank you for leaving us feedback about your recent stay. We are so pleased to hear you had a pleasant experience here at The Westin Indianapolis! I will pass on your kind words to our staff, who will very much appreciate it. Thank you for staying with us and we hope to have you again!

5 out of 5

Posted by on Feb 26, 2019

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4 out of 5
Very classy hotel. Friendly staff. Really enjoy the hot tub

Posted by on Dec 18, 2018

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Comment from Hotel Management

Dec 19, 2018 by Guest Relations

Thank you for your feedback. We are so pleased to hear you enjoyed your stay and hope to welcome you back!

2 out of 5

Posted by on Sep 20, 2018

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2 out of 5

Ehhh

The staff had attitudes at times and overcharged my debit card

Posted by , from indianapolis on Feb 26, 2018

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Comment from Hotel Management

Mar 2, 2018 by Guest relations

We always try to provide our guests with an excellent experience, and I'm sorry we did not achieve this for you. I appreciate your feedback and be assured I will share your comments with my team. Please give us a call regarding your overcharge and we will be happy to fix it.

Renovations + Closures

The property will be renovating from June 1 2021 to December 31 2021 (completion date subject to change). The following areas are affected:

  • Guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 39,000 square feet (4 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Indianapolis. The hotel can provide concierge services and limo/town car service. For a fee, parking is available. This 4-star Indianapolis hotel is smoke free.

  • 1 building
  • 575 guestrooms or units
  • 15 levels
  • 39,000 sq ft of conference space
  • 4 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Indianapolis Station (0.8 km / 0.5 mi)
  • Property shuttles: Area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Indianapolis offers 575 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

Restaurant and Bar - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 18.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 13.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 13.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 13.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 13.95 per night (rates may vary)
  • Covered self parking fee: USD 40.00 per night
  • Covered valet parking fee: USD 47.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis Westin
  • Westin Hotel Indianapolis
  • Westin Indianapolis
  • The Westin Indianapolis Hotel Indianapolis
  • Westin Indianapolis Hotel
  • The Westin Indianapolis Hotel
  • The Westin Indianapolis Indianapolis
  • The Westin Indianapolis Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.