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"I didn't like the food at the restaurant on site. very salty and very overpriced " More

By a verified traveler on Mon 31 Oct 2022

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Hotel Description

4-star hotel near Lucas Oil Stadium

City center retreat

Within a 10-minute walk of this Downtown Indianapolis hotel, you'll find Indiana Convention Center and Lucas Oil Stadium. Gainbridge Fieldhouse and Indiana University-Purdue University Indianapolis are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and valet parking. Self parking, a coffee shop, and WiFi in public areas are also offered.

Traditional Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$142* Per night/room Dec 23 - Dec 24

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Indianapolis ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Indianapolis

Everyone (10) Couples (2) Family (1)
4 out of 5
I didn't like the food at the restaurant on site. very salty and very overpriced

Posted by on Oct 31, 2022

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Comment from Hotel Management

Nov 2, 2022 by General Manager

Dear Jeanna,Based on your rating, it looks like you had an overall good time at The Westin Indianapolis. Thank you for being our valued guest! On the other hand, your feedback on our on-site restaurant is much appreciated as we constantly work hard to evolve and make the appropriate improvements. In the future, we hope you consider returning for an even better time.

5 out of 5
Very nice! Staff was wonderful!

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 13, 2022 by General Manager

Dear Lea, We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected in your visit. We look forward to the next time we are able to host you again. Have a wonderful day!

1 out of 5
Very rude check in

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 7, 2021 by General Manager

We very much regret to hear about your check-in experience. We will discuss this matter with our team right away. Our team values every guest that walks through our doors, and we wish we could have made a better first impression. We hope you had an otherwise comfortable and pleasant stay and we look forward to delivering a better experience in the future.

4 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 27, 2020 by Guest Relations

Thank you for your review!

5 out of 5
Beautiful hotel staff was very friendly. Would stay there again.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Guest Relations

Thank you for your great review!

5 out of 5
They staff was amazing and super helpful when we had questions.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Guest Relations

Thank you for leaving us some feedback about your recent stay. We are so pleased to hear you had a pleasant experience here at The Westin Indianapolis! I will certainly pass on your kind words to our staff, who will very much appreciate it. Thank you for staying with us and we hope to have you again!

3 out of 5
The heat! Lobby check in, was rediculously hot. No justification for having warm air circulating the lobby!

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Guest Relations

Thank you for taking the time to share your feedback. I am terribly sorry about the uncomfortable heat, our maintenance team is working to find a solution to this issue. We always try to provide our guests with an excellent experience, and I'm sorry we did not achieve this for you. We hope to have the opportunity to better serve you in the future.

5 out of 5
Great customer service!!! Clean rooms and nice facilities

Posted by on May 6, 2019

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Comment from Hotel Management

May 6, 2019 by Guest Relations

Thank you for leaving us feedback about your recent stay. We are so pleased to hear you had a pleasant experience here at The Westin Indianapolis! I will pass on your kind words to our staff, who will very much appreciate it. Thank you for staying with us and we hope to have you again!

5 out of 5

Posted by on Feb 26, 2019

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4 out of 5
Very classy hotel. Friendly staff. Really enjoy the hot tub

Posted by on Dec 18, 2018

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Comment from Hotel Management

Dec 19, 2018 by Guest Relations

Thank you for your feedback. We are so pleased to hear you enjoyed your stay and hope to welcome you back!

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are available in public spaces for a fee. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Indianapolis. For a fee, parking is available. This 4-star Indianapolis hotel is smoke free.

  • 1 building
  • 575 guestrooms or units
  • 15 levels
  • 4 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Indianapolis Station (0.8 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Indianapolis offers 575 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Deep soaking tub
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

Restaurant and Bar - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 40 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 18.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 13.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 13.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 13.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 13.95 per night (rates may vary)
  • Covered self parking fee: USD 42.00 per night
  • Covered valet parking fee: USD 49.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis Westin
  • Westin Hotel Indianapolis
  • Westin Indianapolis
  • The Westin Indianapolis Hotel Indianapolis
  • Westin Indianapolis Hotel
  • The Westin Indianapolis Hotel
  • The Westin Indianapolis Indianapolis
  • The Westin Indianapolis Hotel Indianapolis

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.