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4.1 out of 5

"The rooms are large and very nice. The worst part was that the elevators smelled like someone was smoking pot in them. " More

By a verified traveler on Tue 13 Sep 2022

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Hotel Description

4-star hotel with 1 restaurants, connected to a shopping center

In suburbs

At this Indianapolis hotel, you'll be within half a mile (1 km) of Fashion Mall at Keystone and 3 miles (5 km) of Castleton Square. Also, Dave & Buster's is within 3 miles (5 km) and Woodhouse Day Spa is within 6 miles (10 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Traditional Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$94* Per night/room Dec 18 - Dec 19

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Indianapolis Hotel at Keystone Crossing ratings based on 39 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (21) Couples (4) Family (10)
4 out of 5

Posted by on Oct 13, 2022

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Comment from Hotel Management

Oct 13, 2022 by Chris

Thank you so much for your rating!

5 out of 5
The rooms are large and very nice. The worst part was that the elevators smelled like someone was smoking pot in them.

Posted by on Sep 13, 2022

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Comment from Hotel Management

Sep 13, 2022 by Chris

We apologize for any inconvenience you may have experienced with our elevators, but thank you so much for the wonderful rating and comments about our guest rooms!

5 out of 5
Great location and nice rooms. Apparently many guests smoke pot in the elevators, because they smell bad.

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 12, 2022 by Chris

We apologize for any inconvenience you may have experienced with our elevators. We appreciate your feedback and wonderful rating, and we hope you have a wonderful day!

5 out of 5
Comfy beds, nice atmosphere

Posted by , from Fredericksburg on Aug 22, 2022

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Comment from Hotel Management

Aug 22, 2022 by Chris

Thank you so much for your wonderful rating and comments! We truly appreciate you staying with us, and we hope to welcome you back soon.

5 out of 5

Posted by on May 27, 2022

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5 out of 5
Did not get breakfast there. They said they where out.

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 20, 2022 by Customer Service

Thank you for the great rating, Rhonda! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sheraton Indianapolis Hotel at Keystone Crossing. We'd like to share an even better experience with you soon.

1 out of 5

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 7, 2022 by Customer Service

We appreciate your feedback, Jamie. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

5 out of 5

Posted by , from Hudsonville on Apr 1, 2022

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5 out of 5

Posted by , from Fredericksburg on Mar 24, 2022

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2 out of 5
stayed here before and every time the elevators and halls stink of dope. clean your act up!

Posted by on Dec 24, 2021

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Comment from Hotel Management

Dec 25, 2021 by Customer Service

Thank you for taking the time to share your feedback, greg. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

About the Sheraton Indianapolis Hotel at Keystone Crossing

Location 8787 Keystone Crossing, Indianapolis, IN 46240

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7344 square feet (682 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Indianapolis Hotel at Keystone Crossing. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 395 guestrooms or units
  • 12 levels
  • 2 buildings
  • 7344 sq ft of conference space
  • 682 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses a grey water recycling system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis Sheraton Keystone
  • Keystone Crossing Sheraton
  • Keystone Hotel Indianapolis
  • Keystone Sheraton Indianapolis
  • Sheraton Hotel Keystone Crossing
  • Sheraton Hotel Keystone Indianapolis
  • Sheraton Indianapolis Hotel Keystone Crossing
  • Sheraton Indianapolis Keystone
  • Sheraton Indianapolis Keystone Crossing
  • Sheraton Keystone Crossing
  • Indianapolis Sheraton
  • Sheraton Indianapolis Hotel
  • Sheraton Indianapolis Hotel at Keystone Crossing Hotel
  • Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.