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4.0 out of 5

"Hotel was Beautiful in the lobby & in a great location next to the fashion mall & plenty of restaurants. Staff was great and friendly. But the room wa ... " More

By a verified traveler on Sat 31 Oct 2020

Hotel Description

4-star eco-friendly hotel near Fashion Mall at Keystone, connected to a shopping center

In suburbs

At this Indianapolis hotel, you'll be within half a mile (1 km) of Fashion Mall at Keystone and 3 miles (5 km) of Castleton Square. Glendale Town Center and Indianapolis Art Center are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and valet parking. Enjoy the fitness center and perks like free WiFi.

Comfy beds, WiFi

The 395 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, room service, and flat-screen TVs with satellite channels. Housekeeping is available once per stay.

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Indianapolis Hotel at Keystone Crossing ratings based on 33 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (20) Couples (6) Family (4)
3 out of 5
Hotel was Beautiful in the lobby & in a great location next to the fashion mall & plenty of restaurants. Staff was great and friendly. But the room was awful smelled of old mildew smell & cigarettes. The hall ways smelled like weed 24/7 shower hardly worked. I guess it’s to be expected for $58 a night.

Posted by , from Colorado springs on Oct 31, 2020

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4 out of 5

Posted by on Oct 19, 2020

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5 out of 5
The room was spacious especially the bathroom with the spa like shower. The bed was very comfortable.

Posted by on Sep 21, 2020

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5 out of 5

Posted by on Sep 3, 2020

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5 out of 5
I was so happy with my stay. There were some loud Neighbors But you have to keep in mind these kids are just as excited as we are to get out. And the adults who were loud, lol honestly I still get it.

Posted by on Sep 1, 2020

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3 out of 5

Posted by on Aug 26, 2020

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3 out of 5

Posted by on Aug 22, 2020

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5 out of 5

Posted by on Aug 9, 2020

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4 out of 5

Posted by on Jul 2, 2020

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4 out of 5
Was connected to the mall and easy walk to multiple eating places. Facility was very clean

Posted by , from Grand Rapids, MI on Jun 15, 2020

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About the Sheraton Indianapolis Hotel at Keystone Crossing

Location 8787 Keystone Crossing, Indianapolis, IN 46240

Property Features

Sheraton Indianapolis Hotel at Keystone Crossing offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7344 square feet (682 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Sheraton Indianapolis Hotel at Keystone Crossing. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 395 guestrooms or units
  • 12 levels
  • 2 buildings
  • 7344 sq ft of conference space
  • 682 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis Intl. Airport (IND) (40.7 km / 25.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 11 per day
  • Valet parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis Sheraton Keystone
  • Keystone Crossing Sheraton
  • Keystone Hotel Indianapolis
  • Keystone Sheraton Indianapolis
  • Sheraton Hotel Keystone Crossing
  • Sheraton Hotel Keystone Indianapolis
  • Sheraton Indianapolis Hotel Keystone Crossing
  • Sheraton Indianapolis Keystone
  • Sheraton Indianapolis Keystone Crossing
  • Sheraton Keystone Crossing
  • Indianapolis Sheraton
  • Sheraton Indianapolis Hotel
  • Sheraton Indianapolis Hotel at Keystone Crossing Hotel
  • Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.