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Crowne Plaza Indianapolis - Downtown Union Station

3.5-star property
123 W Louisiana St, Indianapolis, IN 1-855-201-7819

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4.0 out of 5
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See all 43 Travelocity Reviews

"Amazing hotel, walking distance to a lot of restaurants and a mall. The hotel was really cool. It has a train in the middle of the hotel that had bedr ... " More

By a verified traveler on Tue 04 Sep 2018

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Hotel Description

3.5-star hotel near Indiana Convention Center

City center stay

At this Downtown Indianapolis hotel, you'll be well placed to visit Indiana Convention Center and Circle Center Mall, both within a 5-minute walk. Lucas Oil Stadium and Bankers Life Fieldhouse are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 273 guestrooms also offer free WiFi and TVs with satellite channels. Other amenities include room service, free weekday newspapers, and free local calls.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Oct 27 - Oct 28

Room, 2 Queen Beds, Non Smoking, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking, Poolside

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Crowne Plaza Indianapolis - Downtown Union Station ratings based on 43 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Indianapolis - Downtown Union Station

Everyone (5) Couples (1) Family (2)
4 out of 5
Close tryout venue. Didn’t like the staff. Couldn’t understand what they were saying. Nothing personal but if they need to talk to guests you should be able to understand them.

Posted by on Oct 6, 2019

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4 out of 5
It Was good - a bit pricy for the amenities but the location was fantastic

Posted by on Aug 5, 2019

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3 out of 5

Posted by on Jun 9, 2019

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5 out of 5
The property had no record of my reservation. This is a Travelocity problem. Please refund my money.

Posted by on May 10, 2019

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3 out of 5
There was no hot water in the shower. That was unfortunate.

Posted by on Mar 10, 2019

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5 out of 5
Trains in staition and valet and the complementary shuttle around down town

Posted by on Feb 16, 2019

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4 out of 5

Posted by on Jan 21, 2019

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5 out of 5
Amazing hotel, walking distance to a lot of restaurants and a mall. The hotel was really cool. It has a train in the middle of the hotel that had bedrooms on it, unfortunately we didn't get a room on the train. We were there for a wedding and they placed our room right next to it. That was perfect, because it allowed us to easily go back and forth to the room if we needed something. The ballrooms were beautiful and so were the lobbies. Valet was kind of slow and expensive, but overall it was a great stay!

Posted by , from Chicago, IL on Sep 4, 2018

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2 out of 5

Not worth the cost we paid.

We were in town for the 2012 DCI Championships. We stayed here just one night. It was very close to the stadium but not worth the cost for the room. Our room felt damp and smelled musty. The pillows on our bed were terrible and not enough for a king size bed. There was mold in the bathroom behind the toilet. The room had no outside windows and was very dark. The staff were rude and if there was a breakfast we were not told about it. I have stayed in much nicer hotels for much less that served breakfast. I will never stay at this hotel again.

Posted by , from OHIO on Aug 19, 2012

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1 out of 5

This is the loudest hotel I have ever stayed in!

Pros: Free Internet
Cons: Noisy, really really noisy
I do not recommend this hotel. While the staff is friendly, the location is good and the design is nice, this is a WORKING train station. That means that it is loud - VERY LOUD - when the trains come through which included 1am and 4 am the second night I stayed there. The first night I was kept awake by a very large and loud exhaust fan - not located in my room - so I could not control it. I have traveled around the world and never have I stayed in a louder hotel. I am not kidding. Just say no.

Posted by , from Redwood City, CA, USA on Jun 25, 2012

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About the Crowne Plaza Indianapolis - Downtown Union Station

Location 123 W Louisiana St, Indianapolis, IN 46225

Property Features

Crowne Plaza Indianapolis - Downtown Union Station offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Crowne Plaza Indianapolis - Downtown Union Station. A free area shuttle within 1 mi is available. Parking is available for a fee. This 3.5-star Indianapolis hotel is smoke free.

  • 273 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 55,000 sq ft of conference space
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis, IN (IND-Indianapolis Intl.) (21.1 km / 13.1 mi)
  • Train station: Indianapolis Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 1 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Indianapolis - Downtown Union Station offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.

Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 per person (approximately)
  • Self parking fee: USD 28 per day
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Refrigerator fee: USD 20 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Indianapolis Downtown Union Station
  • Crowne Plaza Union Hotel Indianapolis Downtown Station
  • Crowne Plaza Indianapolis Downtown Union Station Hotel
  • Crowne Plaza Union Station
  • Crowne Plaza Indianapolis - Downtown Union Station Hotel
  • Crowne Plaza Indianapolis - Downtown Union Station Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.