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"Decent room. High thread count sheets offset by lots of wrinkles, so not that comfortable. Sunday brunch in restaurant was very good, with good servic ... " More

By a verified traveler on Mon 15 Jan 2018

Hotel Description

4-star spa hotel near Eiteljorg Museum of American Indians and Western Art, connected to a shopping center

Downtown Indianapolis stay

At this Downtown Indianapolis hotel, you'll be well placed to visit NCAA Hall of Champions and Eiteljorg Museum of American Indians and Western Art, both steps away. Indiana Convention Center and Indiana University-Purdue University Indianapolis are also within half a mile (1 km).

Full-service spa, indoor pool

A full-service spa, 2 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Make the most of the fitness center and spa tub, and relax with drinks at one of the 3 bars/lounges.

Comfy beds, WiFi

The 1005 soundproofed guestrooms offer WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include wired Internet and iPod docks.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$189* Per night/room Oct 25 - Oct 26

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Skyline View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

JW Marriott Indianapolis ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JW Marriott Indianapolis

Everyone (6) Family (1)
5 out of 5
Accessibility to other places, Victory Field, Circle Mall (Walkway thru Convention Center), Parking. Good restaurants.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by General Manager

Thank you for these kind comments. We appreciate your patronage and hope to welcome you back soon.

2 out of 5
Room shower suck on extremely hot water, would not cool down. Clean and modern hotel.

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by General Manager

We’re terribly sorry for the problem you experienced during your recent stay. This is not typical of our property and we will speak to our Director of Engineering and correct the issue. We hope you will one day give us a chance to regain your confidence.

5 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by General Manager

Thank you for this excellent ranking and we hope to be of service to you in the future.

4 out of 5
I loved it but I didn’t know as a guest that I would have to pay for parking in the garage until I checked out.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 28, 2019 by General Manager

Thank you for your post and we understand your comment about the parking. Pricing is posted on the website and we wanted you to know we try to stay competitive with the other full-service properties in the downtown area. For an option on weekends there is the Government Garage which is attached via skywalk. We hope you will continue to use our facility in the future.

4 out of 5
Decent room. High thread count sheets offset by lots of wrinkles, so not that comfortable. Sunday brunch in restaurant was very good, with good service. For an ok room at $260 , I think an added $43 for overnight parking is ridiculous.

Posted by on Jan 15, 2018

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Comment from Hotel Management

Jan 17, 2018 by General Manager

We appreciate your post and we’ll share this information with the team. We understand your comment about parking and wanted you to know we try to stay competitive with the other full-service properties in the downtown area. For an option on weekends there is the government garage which is attached via skywalk. Again, we value your business and hope to be of service to you in the future.

5 out of 5

Wish we had more time

Drove over for a concert... lovely downtown, wish we could have stayed longer.

Posted by on Jul 10, 2017

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Comment from Hotel Management

Jul 14, 2017 by General Manager

We enjoyed your visit and thank you for your great feedback. We hope you will be able to return and enjoy all the JW and Indy have to offer.

5 out of 5

Comfortable room and polite staff

I stayed at the JW Marriott while attending a conference at the convention center. The hotel is connected to the convention center by a skywalk. The room was clean and comfortable. The staff were very polite and eager to help. I had nice dinners at both the sports bar and the higher end restaurants located at the hotel. The only negative was it was at times difficult to get a free elevator going up from the second floor because they would fill up on the first floor.

Posted by on Jun 19, 2016

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Comment from Hotel Management

Jun 21, 2016 by General Manager

Thank you for your great feedback and be assured I will share this information with my team. It was certainly our pleasure to have you with us and I hope you will continue to use our facility whenever you are in the Indianapolis area.

2 out of 5

Ice only on 2nd floor

Pros: Location
Cons: See above
Staff was great but everything shows age for newer hotel. Ice only available on 2nd floor. Breakfast poor

Posted by , from Indpls on Nov 23, 2015

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Comment from Hotel Management

Dec 3, 2015 by General Manager

Please accept our apologies for not meeting your expectations. Be assured I will share your feedback with my team and we will take corrective action. Again, we appreciate your business and hope you will one day give us a chance to regain your confidence.

3 out of 5

Not a great value

Pros: Clean, well-maintained facilities.
Cons: Inconsistent, occasionally over-eager staff.
Location: The Children's Museum is one of the best I've seen! 10 minutes away from the hotel and worth every penny. Ballpark and stadium right next door.
Upon check-in the concierge attempted to switch the type of room I had reserved months in advance. Once corrected, the room we were given was clean and well-kept. The executive lounge was a pleasant way to provide short-notice snacks for travelers on the go. The pool area was clean but closed for 25% of our visit for reasons unexplained. The parking situation was not good, as the garage is shared with other hotels and there seems to be no system in place to count the number of vehicles inside - when they oversold the regular parking and I could not find a spot after circling for 25 minutes the solution they came up with was for me to pay them extra for valet parking the rest of the weekend. There appear to be training issues with the staff: one day a card was left on the door by housekeeping in response to my "do not disturb" sign on the door, the next there was no communication at all, and the day after that there was a message light flashing on the phone that required me to come back down to the front desk only to be told that I had the sign on my door. For what I was charged, I would expect to be given exactly what was requested the first time around and have all amenities available at their regularly scheduled times.

Posted by , from Chicago, IL on Aug 3, 2015

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1 out of 5

Horrible expierence

i travel often for work and this hotel was very over priced.It was pleasing to the eye and that was it.Customer service rushed as at all points in the trip.Nothing was included, and it was $6 for 2 sodas.We complained and the offered to comp us a breakfast, got to the lobby to pick up the voucher, and they had not even noted it to the account.When it was straightened out, got home and STILL got billed for it.Worst hotel ever.

Posted by on Sep 11, 2013

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About the JW Marriott Indianapolis

Location 10 S West Street, Indianapolis, IN 46204

Property Features

JW Marriott Indianapolis offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly JW Marriott Indianapolis. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 4-star Indianapolis hotel is smoke free.

  • 1 building
  • 1005 guestrooms or units
  • 32 levels
  • 2 dining venues
  • 3 bars or lounges
  • 103,005 sq ft of conference space
  • Built in 2011
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis, IN (IND-Indianapolis Intl.) (20.8 km / 12.9 mi)
  • Train station: Indianapolis Station (1.7 km / 1.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Indianapolis offers 1005 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

OP Italian - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

High Velocity - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, JW Marriott Spa. Services include massages.

The spa is open daily.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 5:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 5:00 AM to 11:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Rollaway/extra beds cannot be used in rooms with 2 queen beds. For more details, please contact the property using the information found on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 21 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 47 per day (in/out privileges)
  • Valet parking fee: USD 52 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis JW Marriott
  • JW Marriott Indianapolis Hotel
  • JW Marriott Hotel Indianapolis
  • JW Marriott Indianapolis
  • JW riott Indianapolis Hotel
  • Jw Marriott Indianapolis Hotel Indianapolis
  • JW Marriott Indianapolis Hotel
  • JW Marriott Indianapolis Indianapolis
  • JW Marriott Indianapolis Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Indianapolis-Hotels-JW-Marriott-Indianapolis.h3574024-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.