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Homewood Suites by Hilton Indianapolis Keystone Crossing

3-star property
2501 E 86th St, Indianapolis, IN 1-855-201-7819
3.9 out of 5
Good!
See all 14 travelocity Reviews

"Awesome service! The staff went out of their way to make me feel comfortable. " More

By a verified traveler on Mon 10 Dec 2018

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Hotel Description

3-star aparthotel near Fashion Mall at Keystone

In entertainment district

With a stay at this well-placed aparthotel, you'll be half a mile (1 km) from Fashion Mall at Keystone and within 3 miles (5 km) of Castleton Square. St. Vincent Indianapolis Hospital and Community Hospital North are also within 6 miles (10 km).

Renovated in 2016

This aparthotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Free Internet, kitchens

The 116 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and plasma TVs with cable channels.

One King Bed, Hearing Acc Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max
$93* Per night/room Jan 30 - Jan 31

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Fireplace (1 King Bed, 1 Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Bedrooms, 2 Bathrooms (1 King Bed, 2 Double Beds, 1 Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 9 Max

Suite, 2 Bedrooms, Non Smoking (1 King Bed, 1 Double Bed, 1 Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Homewood Suites by Hilton Indianapolis Keystone Crossing ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Homewood Suites by Hilton Indianapolis Keystone Crossing

Everyone (3) Family (3)
5 out of 5

Posted by on Aug 15, 2021

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2 out of 5
Honestly the staff was so pleasant! Unfortunately my experience was terrible. I had suite 128 - The room was Filthy the couch had a dried white substance that did no appear to have been wiped. The draft from the door was unmanageable being there was a fire place we could have made it warmer but that was not in working order as well (flue inoperable) The heat did not work appropriately had it at 70 to start and turned it gradually to 80 my grandson still shivering. Only resolution to stay in bedroom area defeating the purpose of having a suite. Then the beds rock hard. Literally I would compare this stay to the waterfront. That's as bad as it gets

Posted by on Feb 15, 2021

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2 out of 5
I was charged at check in another $131! My mother had paid for the hotel reservation December 9th on her credit card. So far the hotel has not contacted me back regarding paying double.

Posted by on Feb 12, 2020

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5 out of 5

Posted by on Aug 24, 2019

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2 out of 5
The property desperately needs updating. The hideaway bed is old and very uncomfortable. They ran out of roll away beds, so we had to have one of our kids sleep in our bed. The room smelled like smoke and the ceiling in the bathroom was half plastered and a mess. We asked for a new room with 2 double beds and they moved us without an upcharge, which was nice. It the new room didn’t have working A/C in the bedroom. The main room had a replacement unit sitting on the floor and was very loud. We didn’t get our room serviced one of the days. The elevator didn’t work and the outside security door didn’t ever fully lock. We will not be staying here again!

Posted by on Jul 9, 2019

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5 out of 5
Awesome service! The staff went out of their way to make me feel comfortable.

Posted by on Dec 10, 2018

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1 out of 5

Noisy

We were excited about attending my future daughter in laws shower, we got to check in an hour early and the room was nice and for the most part clean. After a very long day and then dinner we came back to total disaster, the walls were paper thin, the door shut very loudly. Basketball camp boys up above and a party across the hall. It is too bad nice location, but needs some help, and to think we paid to only get a couple of hours of sleep. Sad

Posted by , from Odell, IL on May 8, 2013

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Comment from Hotel Management

Oct 13, 2015 by John

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you

5 out of 5

This hotel is fantastic quality for great value!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Will definitely stay here again! Rooms were super clean, staff was extremely friendly. The beds were super comfortable and the breakfast buffet was amazing!

Posted by , from Columbia City, IN 46725, USA on Sep 20, 2012

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Comment from Hotel Management

Oct 13, 2015 by John

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5 out of 5

nice hotel friendly staff

Pros: Free breakfast, Close restaurants, Free Internet, managers reception m-th
Very nice hotel, clean and comfortable. Might be ready for some updates. Staff was excellent, couldn't have been more helpful.The rooms were in a type of complex with all access outside. There were 2 levels to each group of 4 rooms, 4 on top and 4 on the bottom. Only complaint was our room was situated right next door to a set up steps and whenever anyone went up or down them, it sounded like a herd of elephants. Not so pleasant when people decided to climb them at 4 AM

Posted by , from Virginia, USA on Mar 22, 2012

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Comment from Hotel Management

Oct 13, 2015 by JE

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5 out of 5

Wonderful Hotel

Pros: Free breakfast, Close restaurants, Quiet
I stayed at the Homewood Suites this past weekend and my stay there was perfect! I don't think I've ever had a hotel room that was so clean and nice!!! I got a king size suite. I liked how it had a living room, mini kitchen, and the bedroom was separate. The living room had a nice couch, flat screen tv and dvd player, although i didn't end up using them. The mini kitchen had a fridge, small stove and dish washer, several glasses, plates, pots and pans, and silverware. Very nice!!! The bedroom also had a nice flat screen and was very nice and cozy!!! It was also very quiet, which is a necessity for me. I hate hearing other guests coming in and out of their rooms all night long. I would definitely recommend this hotel to friends and would stay here again!!!

Posted by on Oct 3, 2011

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Comment from Hotel Management

Sep 27, 2015 by MANAGER

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

About the Homewood Suites by Hilton Indianapolis Keystone Crossing

Location 2501 E 86th St, Indianapolis, IN 46240

Property Features

Homewood Suites by Hilton Indianapolis Keystone Crossing offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this aparthotel measures 289 square feet (27 square meters). An area shuttle within 5 mi and a shopping center shuttle are free. Barbecue grills, multilingual staff, and a garden are also featured at the business-friendly Homewood Suites by Hilton Indianapolis Keystone Crossing. Self parking is free. A complete renovation of Homewood Suites by Hilton Indianapolis Keystone Crossing was completed in 2016. Smoking is allowed in designated areas at this 3-star Indianapolis aparthotel.

  • 116 guestrooms or units
  • 3 levels
  • 4 buildings
  • 289 sq ft of conference space
  • 27 sq m of conference space
  • Built in 1991
  • Full breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Grocery service (free)
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 mi and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Homewood Suites by Hilton Indianapolis Keystone Crossing offers 116 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch plasma televisions come with premium cable channels. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Indianapolis aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchen
  • Dining room
  • Sitting area
  • Select Comfort beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM. The aparthotel hosts a free manager's reception on select days.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 0
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Crossing Indianapolis
  • Homewood Suites Hilton Crossing
  • Homewood Suites Hilton Crossing Hotel
  • Homewood Suites Hilton Crossing Hotel Indianapolis
  • Homewood Suites Hilton Indianapolis Crossing
  • Homewood Suites Hilton Indianapolis Crossing Hotel
  • Homewood Suites Indianapolis Crossing
  • Homewood Indianapolis
  • Homewood Suites Hilton Indianapolis Keystone Crossing Hotel
  • Homewood Suites Hilton Keystone Crossing Hotel
  • Homewood Suites Hilton Indianapolis Keystone Crossing
  • Homewood Suites Hilton Keystone Crossing
  • Homewood Suites by Hilton Indianapolis at the Crossing

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.