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4.1 out of 5

"Beat place ever during a pandemic! Super clean and sanitize stations everywhere. The rooms were spacious " More

By a verified traveler on Fri 20 Nov 2020

Hotel Description

3.5-star hotel near Indiana Convention Center, connected to a shopping center

Downtown Indianapolis stay

A stay at this Downtown Indianapolis hotel places you steps from Circle Center Mall and within a 10-minute walk of Indiana Convention Center. Bankers Life Fieldhouse and Indiana University-Purdue University Indianapolis are also within half a mile (1 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and WiFi in public areas. Enjoy the 24-hour fitness center and free cooked-to-order breakfast each morning.

Free Internet, sofa beds

Featuring conveniences like sofa beds and living rooms, the 360 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, refrigerators, and microwaves are also available. Housekeeping is available on request.

Suite, One King Bed, Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Indianapolis Downtown ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Indianapolis Downtown

Everyone (10) Couples (3) Family (4)
5 out of 5
Beat place ever during a pandemic! Super clean and sanitize stations everywhere. The rooms were spacious

Posted by on Nov 20, 2020

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4 out of 5

Posted by on Oct 19, 2020

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5 out of 5
Everything was just perfect. The room was nice, beds comfortable and location great.

Posted by on Nov 20, 2019

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Comment from Hotel Management

Dec 1, 2019 by Tony

Thank you for your comments.

5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 18, 2019 by Tony

Thank you.

5 out of 5
Great location, very accessible to restaurants and entertainment. Very friendly staff.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 18, 2019 by Manny Hermosillo - Front Office Manager

Thank you for taking the time to complete a review for our hotel. We value our guest's stay experiences and appreciate the opportunity to know how we did. Our team at Embassy Suites by Hilton Indianapolis Downtown is happy we were able to meet your expectations during your visit with us. It is our goal to exceed our guest expectations, and appreciate the opportunity to know when we have been successful. Thank you for your high remarks. It was a sincere pleasure to host you during your visit to downtown Indianapolis. We hope to have the opportunity to host you again when your travels bring you back to the Indianapolis area. Please let me know if I can be of any further assistance.

5 out of 5
I liked the 2 big tv's in the room. I also liked the included breakfast buffet and 2 hour open bar and the location smack dab in the middle of downtown. The only bummer was hot tubs closed for remodeling. But the pool was open.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 18, 2019 by Manny Hermosillo - Front Office Manager

Thank you for taking the time to complete a review for our hotel. We value our guest's stay experiences and appreciate the opportunity to know how we did. Our team at Embassy Suites by Hilton Indianapolis Downtown is happy we were able to meet your expectations during your visit with us. It is our goal to exceed our guest expectations, and appreciate the opportunity to know when we have been successful. Thank you for your high remarks. It was a sincere pleasure to host you during your visit to downtown Indianapolis. We hope to have the opportunity to host you again when your travels bring you back to the Indianapolis area. Please let me know if I can be of any further assistance.

5 out of 5
Liked the free breakfast and happy hour. And that the staff was super helpful. Did not like the glass elevators.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 27, 2019 by Tony

Thank you!

1 out of 5
Embassy Suites did not have security or camera in parking garage. My sons car was broken into and someone took his backpack which had $7000.00 in cash, passports, gift cards, lap top and phone. Embassy Suites should be responsible for this. Should comp all rooms and reimburse for all items stolen. Management didn’t do anything

Posted by on Jul 15, 2019

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Comment from Hotel Management

Aug 12, 2019 by .

.

2 out of 5
I liked the view but window were dirty and the refrigerator kept leaking . Also housekeeping did not clean our room

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jun 28, 2019 by Tony

We are so sorry for your experience, and will take care of it.

4 out of 5
No comment no comnent no comment no comment no comment

Posted by on Jun 22, 2019

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About the Embassy Suites Indianapolis Downtown

Location 110 West Washington Street, Indianapolis, IN 46204

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Indianapolis Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Indianapolis Downtown. Parking is available for a fee. A complete renovation of Embassy Suites Indianapolis Downtown was completed in 2016. This 3.5-star Indianapolis hotel is smoke free.

  • 360 guestrooms or units
  • 18 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Indianapolis Intl. Airport (IND) (21.2 km / 13.2 mi)
  • Train station: Indianapolis Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Indianapolis Downtown offers 360 accommodations with MP3 docking stations and minibars. Accommodations offer separate living rooms and include sofa beds. LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • Minibar
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

Embassy Suites Indianapolis Downtown has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive smart lock details.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 11.95 (rates may vary)
  • Self parking fee: USD 28 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Indianapolis Downtown
  • Embassy Suites Indianapolis Downtown
  • Indianapolis Downtown Embassy Suites
  • Embassy Suites Indianapolis
  • Indianapolis Embassy Suites
  • Embassy Suites Indianapolis Downtown Hotel
  • Embassy Suites Indianapolis
  • Embassy Suites Indianapolis Downtown Hotel
  • Embassy Suites Indianapolis Downtown Indianapolis
  • Embassy Suites Indianapolis Downtown Hotel Indianapolis
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.