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4.3 out of 5

"Staff were professional and kind. The room was old looking and the mattress wasn't comfortable. The heating system sounded like a semi idling when it ... " More

By a verified traveler on Mon 10 May 2021

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Hotel Description

Carmel guestrooms with free WiFi

In shopping district

You'll find Clay Terrace and Carmel Arts and Design District within 3 miles (5 km) of this hotel. Carmel Visitor Center and Museum of Miniature Houses are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 75 guestrooms also offer free WiFi and LCD TVs with cable channels. Free newspapers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Oct 31 - Nov 1

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel

Everyone (5) Couples (1) Family (5)
4 out of 5
Staff were professional and kind. The room was old looking and the mattress wasn't comfortable. The heating system sounded like a semi idling when it would run.

Posted by on May 10, 2021

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Comment from Hotel Management

May 16, 2021 by Christina Payton GM

Dear Valued Guest, Thank you for sharing your recent stay with us and for the 4 out of 5 Review. We value your feedback and appreciate your nice comments about our professional and kind team. We all strive to provide our guests with the utmost professional and courteous service. We are very pleased to know that we met your expectations during your stay. We would be honored to welcome you back. Sincerely, HIEX Team

5 out of 5
Nicely cared for. Very nice area with food and shopping nearby.

Posted by , from Marion, Oh on Dec 5, 2020

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Comment from Hotel Management

Dec 11, 2020 by hs

we are glad able to meet your expectations

5 out of 5

Posted by on Sep 12, 2020

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5 out of 5
Very clean, nice staff, good breakfast...check out was quick and easy

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 21, 2019 by Kevin O.

Dear Valued Guest, We thank you for choosing to stay at the Holiday Inn Express & Suites North Carmel/Westfield. We are thrilled to hear that you had a great stay and we hope to see you in the near future. Again, we thank you for choosing to stay at the Holiday Inn Express. Best Regards, Kevin Oleksiyenko Assistant General Manager

3 out of 5
The bed was very painful to sleep on for both of us. Hard mattress! The bedding was pristine and attractive.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 24, 2019 by Kevin O.

I am sorry to hear that your experience was anything less than perfect. I have shared your comments with my team to help them understand your perception of the hotel. Your feedback is very important and much appreciated.

1 out of 5

Posted by on Jun 21, 2019

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5 out of 5
Loved king size bed not very happy knowing it had a connecting door to next room!

Posted by on Apr 12, 2019

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5 out of 5
Breakfast options were great not like normal hotel breakfasts (Cinnabon’s, pancakes and omelettes) Beds were comfortable and room was spacious & clean.

Posted by on Apr 7, 2019

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4 out of 5
Staff was very friendly and personable. When I checked into my room there were chip crumbs on the floor. Also the complementary shampoo that was provided appeared to be half used. The room was very roomy which was appreciated for a family of four. The breakfast was good but the person filling food was not keeping up. Pool was pretty nice, a decent size. The gym had a nice variety of equipment. Overall good stay, would stay there again.

Posted by on Mar 30, 2019

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5 out of 5

Nice staff

Was greeted with a smile the hospitality was so great breakfast was wonderful the rooms was neat and the entrance to the building was neat on arrival everyone made us feel welcome

Posted by on Dec 12, 2016

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Comment from Hotel Management

Dec 16, 2016 by Kalista B.

Hello! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kalista B. General Manager Holiday Inn Express Carmel, IN.

About the Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel

Location 15131 Thatcher Lane, Carmel, IN 46033

Property Features

Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this Carmel hotel.

  • 75 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites - North Carmel / Westfield, an IHG Hotel offers 75 accommodations with complimentary newspapers and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Carmel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Rodeway Inn Carmel
  • Rodeway Inn Hotel Carmel
  • Holiday Inn Express Carmel North Indianapolis Hotel
  • Holiday Inn Express Carmel North Indianapolis
  • Holiday Inn Express Suites North Carmel / Westfield
  • Holiday Inn Express Suites Carmel / North Indianapolis
  • Holiday Inn Express Suites Carmel / North Indianapolis Westfield

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.