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Wyndham Garden Houston Willowbrook

3-star property
18818 Tomball Parkway, Houston, TX 1-855-201-7819

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3.3 out of 5
See all 17 Travelocity Reviews

"My Room smelled strongly of cigarette smoke. The staff was responsive but they could not accommodate my request for adjoining rooms that I had. Inst ... " More

By a verified traveler on Tue 30 Jul 2019

Points Of Interest

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Hotel Description

3-star hotel near Houston Methodist Willowbrook Hospital

Near the airport

Stay at this Houston hotel and you'll be within half a mile (1 km) of Houston Methodist Willowbrook Hospital and 2 miles (3 km) of Willowbrook Mall. Also, Vintage Park is within 3 miles (5 km) and Sam Houston Race Park is within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, cable TV

Featuring conveniences like refrigerators and microwaves, the 151 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Room, 2 Queen Beds, Non Smoking (Mobility Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking (Mobility Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wyndham Garden Houston Willowbrook ratings based on 17 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wyndham Garden Houston Willowbrook

Everyone (6) Couples (1) Family (8)
2 out of 5
The location was great but unfortunately there was a neighborhood Christmas light show and the traffic for the show negatively impacted the entrance to the hotel. There was a 2nd entrance to the hotel on the feeder road but it was roped off. We ended up stuck in traffic waiting to get to the main entrance for 30 minutes!

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 27, 2019 by Jose

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1 out of 5
The property has roaches. My husband and I stayed at the hotel for 4 nights. 3 of the 4 nights there were roaches in our room (room 100). The 4th night we were moved to a different room on the 3rd floor and credited for 1 night of our stay. Upon arriving home from our trip and unpacking, we found dead roaches in our bag. I sent a message through Travelocity on Monday, Aug. 26th. The message was read shortly after it was received (thank you Travelocity for having that feature) , but there was no response from the hotel. I waited until Thursday Aug. 29th before calling. I spoke with a Mr. Noel who was introduced to me as a manager. During our 16 min conversation, he apologized for the inconvenience and thanked me for bringing the issue to his attention. He agreed to credit back the remaining amount of the stay and that he would send a follow up email. Today, Tuesday Sept. 2nd, after not receiving the email I decided to follow up. I spoke with a Mr. Kurt who informed me that Noel left no notes on my account and that he would only credit me one additional night. This is unacceptable. He than proceeded to tell me that he was told by Noel that there was never an agreed upon amount of a credit and because of this, he can only credit one additional night. I called corporate immediately after and we’ll see how it goes. ** as we were checking out the gentlemen that assisted us confirmed that there is a known pest issue

Posted by on Sep 3, 2019

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4 out of 5
My Room smelled strongly of cigarette smoke. The staff was responsive but they could not accommodate my request for adjoining rooms that I had. Instead of moving to a single room, they provided me with a room freshener that somewhat resolved the issue until the a/c kicked on. They tried! Also, the pool & hot tub did not appear to be clean so we were not able to use those facilities. And the treadmill wouldn't work. The beds & pillows were super comfortable & the room was well appointed. Despite the challenges I faced, I would recommend this location highly.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jose

Thank you for choosing Wyndham Garden Houston Willowbrook. We are pleased to hear that you had an Excellent experience!

1 out of 5
Our toilet stopped up at 130 am. They did not have any maintenance folks so we had to move to another room. Some of our party we're sleeping, next morning the toilet stopped up in that room also. We had to use lobby toilets. The hotel said any complaints would be noted but we had to discuss with Travelocity

Posted by on Apr 20, 2019

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Comment from Hotel Management

May 3, 2019 by Jose

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
We booked two connecting rooms and We had to switch rooms three times and with four kids it was quite a hassle . We ended up not getting the room we booked and end up in a single bed in our kids in the other room and we had had to put our 3 and 6 year old on the couch. Very disappointing!!

Posted by on Apr 12, 2019

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Comment from Hotel Management

May 1, 2019 by Jose

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
I liked the lobby but didn't like being told I couldn't bring my breakfast to the room. Also the refrigerator was so loud I had to unplugged it and ice my perishables. I had to physically go to the desk with problems because they could not answer the phone. The phone in the room cut in and out and was missing buttins. Also they put a hold on my bank account and have held it for over a week and when I called they wanted me to call back later with an email address for my bank. When I asked to look for the email address while on the phone he hung up. I am on vacation and need my money that I should not have to work to get back since there is no reason to hold it. It was never disclosed that I would have money withheld beyond the room expense.

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 29, 2019 by Jose

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5
I reported to the front desk that the door on the side of the building wasn’t latching so anyone has access to enter the building. He acted as if he didn’t care. He barely acknowledged the complaint. Such a safety concern.

Posted by on Feb 26, 2019

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Comment from Hotel Management

Feb 28, 2019 by Jose

Thank you for choosing Wyndham Garden Houston Willowbrook. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3 out of 5
Older property. Lots of small things could have been better

Posted by on Nov 28, 2018

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Comment from Hotel Management

Nov 28, 2018 by AGM

Thank you for taking the time to tell us about your experience at Wyndham Garden Houston Willowbrook. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the issues you came across during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Nyjil AGM Wyndham Garden Houston Willowbrook

5 out of 5
Wonderful experience nice clean and friendly front desk...

Posted by on Mar 6, 2017

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5 out of 5

Nice , very clean hotel

Pros: Price went up on booking through Travelocity.
Cons: For the money; Wish it had a free continental style breakfast.
Location: Convenient, plenty of restaurants nearby.
Nice hotel, friendly staff, very secure badge entrance only parking.

Posted by on Nov 14, 2016

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About the Wyndham Garden Houston Willowbrook

Location 18818 Tomball Parkway, Houston, TX 77070

Property Features

Wyndham Garden Houston Willowbrook offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on select days. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Wyndham Garden Houston Willowbrook also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. A free area shuttle within 5.00 mi is available. Free self parking is available. A complete renovation of Wyndham Garden Houston Willowbrook was completed in March 2016. This 3-star Houston hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 3 levels
  • Built in 1998
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (30.7 km / 19.1 mi)
  • Property shuttles: Free area shuttle within 5.00 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Wyndham Garden Houston Willowbrook offers 151 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Preston's - This bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 10.00 for adults and USD 6.00 for children (approximately)
  • Early check-in fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn HOUSTON NORTHWEST
  • Wyndham Houston Willowbrook
  • Holiday Inn WILLOWBROOK
  • Holiday Inn WILLOWBROOK Hotel
  • Holiday Inn WILLOWBROOK Hotel HOUSTON NORTHWEST
  • WILLOWBROOK Holiday Inn
  • Holiday Inn Houston Northwest Willowbrook Hotel Houston
  • Wyndham Garden Houston Willowbrook Hotel
  • Wyndham Garden Willowbrook Hotel
  • Wyndham Garden Houston Willowbrook
  • Wyndham Garden Willowbrook
  • Wyndham Garden Houston Willowbrook Hotel
  • Wyndham Garden Houston Willowbrook Houston
  • Wyndham Garden Houston Willowbrook Hotel Houston

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.