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"It could have been cleaner. But other then that it was great " More

By a verified traveler on Tue 25 Jun 2019

Hotel Description

Hotel near Willowbrook Mall in Houston

In suburbs

Your stay at this Deco hotel places you within 2 miles (3 km) of Willowbrook Mall and Houston Methodist Willowbrook Hospital. Aerodrome and Champions Golf Club are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 138 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$53* Per night/room Jul 9 - Jul 10

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Houston - Willowbrook ratings based on 10 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Houston - Willowbrook

Everyone (4) Couples (1) Family (2)
1 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 22, 2020 by Extended Stay Management

Thanks for reaching out, we do apologize for the inconvenience. We will solve this matter as soon possible. Thanks Management

1 out of 5
Houston pd raided room after i left during night for vagent in room

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by Hotel Management

Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

3 out of 5
It could have been cleaner. But other then that it was great

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Hotel Management

Thank you for your review and for letting us know you enjoyed most of your stay. We are sorry for the oversights in servicing your room, and we hope you will accept our apologies. This kind of feedback reminds us to be more careful in the future. We appreciate your comments and hope you will choose us again. Sincerely, Hotel Management

4 out of 5

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 12, 2019 by Hotel Management

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management

2 out of 5

Nice Staff - Room, Not so Much

When I stayed here about 18 months ago, I had a pleasant experience. My room had just been renovated, and the rest of the rooms in that building were getting the same treatment. When I saw that our room this time was three doors down from the one I'd stayed in before, I thought that we would have a nice room. We didn't. Apparently, the crew missed that one during renovation. When we entered the room, it looked like someone had made the beds in a hurry and just left. The dingy, old carpet had not been vacuumed, and there was trash in the drawer of the little table between the beds. The grounds were covered with leaves and litter. It was really disappointing, because the staff people with whom we interacted were very gracious.

Posted by , from Galveston, TX on Jan 7, 2018

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Comment from Hotel Management

Jan 17, 2018 by Hotel Management

Paul, thanks for returning back to us. Please accept our sincere apologies for the cleanliness issue you encountered in your room while being here and that our staff being wasn’t so warm and friendly towards you. Your feedback is shared with the concerned teams in an effort to improve our future guest experiences. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management

5 out of 5

Promotion

This was a great experience for my out of town famous guests. It was clean and awesome. No problem with the staff. They were so understanding and awesome.

Posted by , from Houston on Oct 27, 2017

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Comment from Hotel Management

Oct 29, 2017 by Hotel Management

Thank you for sharing your wonderful comments about your stay at Extended Stay America with fellow travellers online. We are thrilled to read you loved the service provided by our courteous associates and were impressed with the comfort of your clean room. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management

4 out of 5

Nice place to stay

Great location, price was reasonable and room was comfortable. Was close to the train so you did have some train noise but nothing that would ruin my trip.  They could clean up the cigarette butts around the stairs and parking lot area but again it wasn't something that was going to ruin my trip. I did not have any major issues to write about and I would stay there again.

Posted by , from Chicago, IL on May 14, 2013

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2 out of 5

Great for business trips on a budget.

Cons: No free Internet
I take several business trips a year to Houston, and this Hotel is a great value. My stays last from 4 to 7 days, so this hotel offers rooms with a full kitchen, great for the budget minded. The rooms are small though so I think its best for singles or a small family. Overall clean and comfortable.

Posted by , from Hawaii on Feb 4, 2011

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4 out of 5

Friendly staff and good service

Front desk staff was very friendly and were helpful in finding a nice restaurant to dine at.

Posted by on Apr 6, 2010

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1 out of 5

Disgusting

We stayed there for Christmas last year. The first room they gave us had not been cleaned! We had to switch to a different room. There were burns on the counter top and the place was still disgusting. My parents' room was a little better but I was extremely disappointed. There were tons of workers hanging outside every morning and it seemed like people were living in the rooms. One woman swept her front porch of her room. The rooms open to the outside. I do not recommend this place at all!!

Posted by on Aug 5, 2009

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About the Extended Stay America Houston - Willowbrook

Location 13223 Champions Centre Dr, Houston, TX 77069

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Houston - Willowbrook also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Houston hotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • Built in 1995
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (29.4 km / 18.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Houston - Willowbrook offers 138 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Houston Willowbrook
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  • Extended Stay America Willowbrook Hotel Houston
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You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.