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"staff wss so nice and helpful.. place was great location bugs are gross " More

By a verified traveler on Tue 24 Sep 2019

Hotel Description

3-star condo near Royal Hawaiian Center

In shopping district

Within a 10-minute walk of this Waikiki condo, you'll find Royal Hawaiian Center and Honolulu Zoo. Waikiki Beach and International Market Place are also within half a mile (1 km).

Renovated in 2017

This condo features a coffee shop, laundry facilities, and self parking. WiFi in public areas is free. Luggage storage is also provided.

Kitchens, flat-screen TVs

The 18 condos feature well-equipped kitchens with refrigerators and microwaves, as well as balconies or patios and flat-screen TVs with cable channels. Coffee/tea makers, ceiling fans, and ironing boards are also available. Limited housekeeping is available.

Classic Condo, 1 Queen Bed, Pool Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$100* Per night/room Mar 3 - Mar 4

Economy Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Economy Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Condo, Pool Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Honeymoon Condo, 1 Queen Bed with Sofa bed, Pool Access, Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Surftide ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Surftide

Everyone (2) Family (2)
4 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 26, 2020 by BAM

Dear Guest, We appreciate your business and for giving us a 4 out of 5 star review. We hope you will stay with us again in the future.

3 out of 5
staff wss so nice and helpful.. place was great location bugs are gross

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 25, 2019 by BAM

Dear Guest, Thank you for staying at the Surftide. Although we do quarterly fumigation for bugs Hawaii is in a tropical climate and it is nearly impossible to remove all bugs. This is a problem that many hotels and residential homes have.

3 out of 5
I was disappointed in a number of things about the hotel. 1. We were waiting for a scheduled pickup and they said their driver was delayed and we should just get a taxi and they would reimburse us. they did reimburse us. It was just a hassle we tried to avoid by scheduling a ride. 2. We did not expect much as a kitchen but did intend to use the coffee maker. There were no utensils, glasses, plates or mugs AT ALL in the kitchen. Just a pair of tongs, a box of sandwich bags and a dirty towel left in a lower cabinet! We used the refrigerator to keep bottled water cool. 3. The room was on the second floor. It was very noisy. I had seen this complaint before but have trouble hearing so thought it wouldn't be a bother. IT WAS NOISY! The AC is loud (but does work) and the street noise and noise from other tenants is constant. 4. Linens are sparse. There were no spare towels--we asked for two additional towels so we had 4 bath towels, 1 hand towel and 1 foot towel for the shower. There was two pillows on each bed but only one extra without a pillow case. There were no extra blankets. 5. The ceiling fan worked but would occasionally stop, or speed up or the light would go on or off randomly. We could get it to work by turning it off and then on again but made us question the electrical integrity of the place.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 5, 2019 by BAM

Dear Guest, We assure you that there is nothing wrong with the electrical system as the owner has renovated the entire building which included the plumbing and electrical systems. Being in the best location in Waikiki and on a major bus line there comes the problem with excessive noise. This is the 2nd main roadway in Waikiki and the noise also comes from passerby individuals that are intoxicated on weekends. We do not provide kitchenware as we do not have full kitchens. I assure you most hotels and motels in the US do not provide kitchenware in the rooms. We provide towels for the most part but our vendor has shorted us during this week. We do appreciate your 3 star review and honesty.

1 out of 5
It was VERY difficult to find the property. The pillows had no pillow cases except for one of them and they were all just thrown on one of the beds in the room. The rest of the pillows had lots of staining including what appeared like blood stains. That made me doubt if they even changed the sheets and comforters? The bathroom was gross. The tub curtain was NASTY--VERY, VERY DIRTY like from years of not having been cleaned. The other occupants' used toiletries (soap) had not been removed. There was not a single trash bin in the unit. There was only 1 bathroom tissue and 1 extra for our 3 day booking. There was nothing else provided for. There was a cockroach that ran around in the kitchenette area and around the refrigerator one morning when I was eating breakfast. The location is also shady looking. I would NOT recommend this place. Also, the office stank and they didn't provide any other info. One of the WORST things about the property is that it was VERY, VERY, VERY LOUD with the cars zooming by and the traffic and the people. You could hear EVERYTHING. We could barely sleep. Thank God I brought my Bose active noise cancellation earphones. This was my WORST HAWAII accommodation ever. I had paid around the same price at other properties and had a good, comfortable and memorable stay. This was THE WORST. My family and I were there for the marathon and we had a very difficult time trying to sleep and rest.

Posted by on Dec 12, 2018

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Comment from Hotel Management

Dec 21, 2018 by BAM

Dear Guest, We apologize for the bad experience you had at the Surftide. Being in the most central location in Waikiki comes with the territory of having the street noise. We do replace pillows and other items that are not provided. We wish that you had notified us of the dirty shower curtain so that we could have replaced it. We do our best to accommodate our guests as best as we can.

5 out of 5

Clean, convenient, and friendly staff!

Pros: The manager was very helpful in recommending places to see and eat. Also has kitchenette with microwave and close to stores if want to eat in.
Cons: More chairs, as only one in room, so can sit at table to eat.
Location: Convenient to bus stops to tour all the island. Stores, restaurants, and beach all within walking distance.
Friendly and courteous staff and owner. Although doesn't have all the frills of some resorts, is great place to get out to see the sites. Washers and dryers on site. Had a wonderful 21 day stay and no problems driving around the island from this location.

Posted by , from Florida on Jun 28, 2017

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Comment from Hotel Management

Jul 2, 2017 by Marc

Dear Guest, Thank you very much for staying at the Surftide and for your great review. We will add more chairs especially on the lanais. It was a pleasure to have you stay with us and we enjoyed your company. Your review will allow us to improve on our weakness. Please come and stay with us again Sir. Respectfully, Marc Kumai

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Parking is available for a fee. A complete renovation of The Surftide was completed in March 2017. This 3-star Honolulu condo is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 4 levels
  • Built in 1956
  • Coffee shop
  • Self-service laundry
  • Storage area for luggage
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Surftide offers 18 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Rooms open to balconies or patios. Accommodations at this 3-star condo have kitchens with full-sized refrigerators/freezers and microwaves. Bathrooms include shower/tub combinations. Flat-screen televisions come with premium cable channels. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (limited)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Our office is located around the corner at 159 Kaiulani Ave.
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Airport shuttle service is available on request from 8 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Our office is located around the corner at 159 Kaiulani Ave.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport shuttle service is offered on request from 8 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • No elevators
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 0.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Self parking fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surftide Condo Honolulu
  • Surftide Condo
  • Surftide Honolulu
  • Surftide
  • The Surftide Condo
  • The Surftide Honolulu
  • The Surftide Condo Honolulu

You should know

  • The Surftide offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
url importing https://www.travelocity.com/Honolulu-Hotels-The-Surftide.h18423938-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.