Initial contact with lady receptionist was rude and awkward. Given a room with no view at all, windows facing backwalls and air-conditioning of 2 other buildings and the sounds echoing just overwhelmingly noisy! No offer of upgrade. Only after we insist on an upgrade and be willing to pay for the upgrade for a harbourview then only a different receptionist ( the manager? ) was willing to accommodate us. We paid plenty for the upgrade ie a beautiful view of the harbour which was advertised in Expedia.
My 2nd complaint is the housekeeping which says in their room notices that they are happy to change the bedsheets upon request. Some of the housekeepers were not happy with my daily request. They did change the bedsheets, but grudgingly. I left no tips for them.
Unlike the housekeepers in Hilton Guangzhou and Shenzen China, they were great and changed the bedsheets daily regardless. No fuss at all!
3rd complaint-- the morning buffett, food varieties, quality, taste and quantity, all need improving.
4th complaint-- the room is too small for the price we paid. However, the view of the harbour is priceless! The only part of my stay that I will give a 5 stars for the view.