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"The hotel has a good location. It's close to Times Square, shopping, and the MTR. However, the price of the hotel vs. the quality of the room makes ... " More

By a verified traveler on Sat 15 Nov 2008

Hotel Description

5-star luxury hotel near Victoria Harbour, connected to a shopping center

In shopping district

Within a 10-minute walk of this Wan Chai hotel, you'll find Victoria Harbour and Victoria Park. Hong Kong Sogo and Times Square Shopping Mall are also within half a mile (1 km).

Luxury amenities

A full-service spa, 4 restaurants, and a 24-hour health club are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the sauna and perks like free WiFi.

Free Internet, iPod docks

The 869 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. IPod docks, 24-hour room service, and refrigerators are also available.

Superior Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room - Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Twin Room, Business Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Twin Beds, Harbor View (Deluxe)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Harbor View (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Excelsior Hong Kong ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Excelsior Hong Kong

Everyone (1)
2 out of 5

Disappointing stay at. Mandarin Oriental Hotel

Pros: The location is good
Cons: The rooms need to be updated.
Considering Mandarin Oriental makes its headquarters at this location, you would think they would go out of their way to make it special. But it just wasn't. My room: I booked a standard king room, and was told on arrival that all they had was a room with two single beds pushed together. This was a bummer, but I was tired and accepted it. The room was small, and dated. The bathroom (tub/shower) looked like it hadn't been updated since the 1980s. Having been downgraded to this room, you would think a five-star hotel would offer an offsetting benefit, such as free breakfast. No, they didn't. Everything at the hotel was overpriced - but, hey, it's Hong Kong and everything is. Still, the $260 breakfast buffet was unimpressive, with possibly the fewest choices of any of the HK hotels I have been to .... Altogether, I was not pleased, and will not be choosing this overhyped location again

Posted by , from Los Angeles on Oct 15, 2016

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3 out of 5

Overrated Hotel

The hotel has a good location. It's close to Times Square, shopping, and the MTR. However, the price of the hotel vs. the quality of the room makes it overrated. The room was old and outdated. I expected either a nicer room or a room with space. Another annoying fact is that for wireless internet was not free and they change the password every 3 hours, so you have to keep calling the operator for the password. I would not recommend it unless you want just the location.

Posted by on Nov 15, 2008

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4 out of 5

Perfect Choice I made!

Excellent location, super friendly staff who is genuinely helpful and kind. This is specially important for travellers like me with small children.

Posted by on Jul 3, 2008

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4 out of 5

Perfect Choice I made!

Excellent location, super friendly staff who is genuinely helpful and kind. This is specially important for travellers like me with small children.

Posted by on Jul 3, 2008

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5 out of 5

Great Stay at Excelsior

Great staff, Fabulous breakfast. Tennis courts OK (need better lighting and expensive). Great location for food and shopping.

Posted by on Nov 24, 2006

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5 out of 5

GREAT HOTEL!

I STAYED IN THIS HOTEL FOR 8 NIGHTS.THE FRONT DESK WERE EXTREMELY FRIENDLY AND HELPFUL.WHEN WE FIRST ARRIVED THE ROOM WAS NOT READY.THE MAN SAID THEY WERE SORRY THAT THEY WERE VERY BUSY.HE THAN GAVE US FREE DRINK PASSES AT THE PUB INSIDE WHICH I THOUGHT WAS VERY NICE,BUT ALSO THE NEXT DAY A BOTTLE OF WINE WAS SENT TO OUR ROOM WITH A TYPED LETTER THAT SAID THEY WERE SORRY ABOUT THE ROOM! THEY HAVE GREAT PLACES TO EAT AND IT IS LOCATED IN A GREAT LOCATION FOR EVERYTHING.THE DOORMEN HELP YOU THE MINUTE YOU PULL UP IN FRONT.I WOULD HIGHLY RECOMMEND THIS HOTEL TO ANYONE.

Posted by on Aug 30, 2006

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About the The Excelsior Hong Kong

Location 281 Gloucester Road, Hong Kong,

Renovations + Closures

This property is closed from March 31 2019 to December 31 2020 (dates subject to change).

Property Features

The Excelsior Hong Kong offers its guests a full-service spa, a 24-hour health club, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Excelsior Hong Kong. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee. This 5-star Hong Kong hotel is smoke free.

  • 869 guestrooms or units
  • 34 levels
  • 4 dining venues
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (39.5 km / 24.5 mi)
  • Train station: Hong Kong Causeway Bay Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Excelsior Hong Kong offers 869 accommodations with iPod docking stations and minibars. LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

ToTTs and Roof Terrace - This restaurant specializes in Modern European cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Yee Tung Heen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cammino - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

Cafe on the 1st - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Dickens Bar - This pub specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 400.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

  • One child stays free
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 500 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 248 for adults and HKD 168 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one way)
  • Airport shuttle fee per child: HKD 140 (one-way)
  • Valet parking fee: HKD 250 per night
  • Rollaway bed fee: HKD 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Hong Kong
  • Excelsior Hotel Hong Kong
  • Hong Kong Excelsior
  • The Excelsior, Hong Kong Hotel Hong Kong
  • Excelsior Hong Kong Hotel
  • Excelsior Hong Kong Hotel
  • Excelsior Hotel
  • Excelsior Hong Kong
  • Hotel The Excelsior Hong Kong Hong Kong
  • Hong Kong The Excelsior Hong Kong Hotel
  • Hotel The Excelsior Hong Kong
  • The Excelsior Hong Kong Hong Kong
  • Excelsior
  • The Excelsior Hong Kong Hotel
  • The Excelsior Hong Kong Hong Kong
  • The Excelsior Hong Kong Hotel Hong Kong

You should know

  • The Excelsior Hong Kong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.