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Pagoda Hilo Bay

2-star property
121 Banyan Drive, Hilo, HI 1-855-201-7819

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2.8 out of 5
See all 4 Travelocity Reviews

"The room was nicer than expected, clean and comfortable. When I had problems with the television, I called the front desk and someone came up to my ro ... " More

By a verified traveler on Fri 05 Feb 2021

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Hotel Description

Apartment near Port of Hilo in Hilo

In Hilo

Your stay at this Keaukaha apartment places you within 3 miles (5 km) of Port of Hilo and University of Hawaii at Hilo. Hamakua Heritage Corridor and Naniloa Country Club are also within half a mile (1 km).

Outdoor pool

An outdoor pool, free self parking, and laundry facilities are featured at this apartment. WiFi in public areas is free. Luggage storage is also provided.

Home away from home

Apartments offer showers and free toiletries. Weekly housekeeping is available.

Partial Ocean View 2 Doubles

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$93* Per night/room Apr 21 - Apr 22

Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2-Bed Male Dormitory

Bed Count 1 Full Bed Maximum Occupancy 1 Max

3-Bed Female Dormitory

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Pagoda Hilo Bay ratings based on 4 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pagoda Hilo Bay

Everyone (1) Couples (1) Family (5)
5 out of 5
The room was nicer than expected, clean and comfortable. When I had problems with the television, I called the front desk and someone came up to my room to fix it in a timely manner. The only thing I could object to was that some of the others parking on site took more than their allocated stall space.

Posted by on Feb 5, 2021

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Comment from Hotel Management

Feb 6, 2021 by Lila

Aloha Thank you for your feedback. Mahalo

3 out of 5
Beautiful location. This hotel is old and needs renovating. I needed a place to sleep one night and this hotel delivered that. It is not a fancy hotel. It does have clean bedding and clean towels. That is all I required. Don't set your hopes high and you'll be fine. No TV's,no AC, no fan, no extras. Staff was nice.

Posted by , from Ocean View on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Front desk

Aloha, Thank you for staying at the Pagoda Hilo Bay. We value your feedback and will look into your concerns.

1 out of 5
I'm pretty flexible when it comes to accommodations, but I wouldn't recommend this hotel to anyone. I give credit to the staff for being friendly and I'm glad the sheets and towels appeared clean, but the building itself is in a terrible state of disrepair and is very dirty. Dirty walls, dirty floors, smelly elevator (when it wasn't out of order), broken baseboards, stairs that looked like they might not be safe, and much more that made it a depressing place to stay. The photos posted don't look at all like the hotel we saw. Also, there was no TV, no microwave, and the refrigerator wasn't plugged in and smelled terrible. If you can find somewhere else to stay until they renovate the building, I would suggest you do so.

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 15, 2020 by Lila Filoteo

Aloha, Thank you for your feedback.

2 out of 5
We were blessed that 1 room was available when all of the other properties on the island were booked The hotel is extremely out of date. A renovation is badly needed. We had booked a dual queen bed room and were given a single king for 3 people. We accepted the room and Chris the manager said they would bring up another bed and it was left at the foot of the hallway so the 3rd person in the party slept in the car. There is no TV. I would never stay in this hotel again and would never recommend it to anyone else.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Feb 18, 2020 by LFiloteo

Aloha, Thank you for your feedback.

About the Pagoda Hilo Bay

Location 121 Banyan Drive, Hilo, HI 96720

Property Features

Pagoda Hilo Bay offers its guests an outdoor pool, a vending machine, and laundry facilities. WiFi is free in public spaces. Free self parking is available. This Hilo apartment is smoke free.

  • 40 guestrooms or units
  • 6 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave (on request)

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Pagoda Hilo Bay offers 40 accommodations. Bathrooms include showers and complimentary toiletries. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

  • Microwave available
  • Shower
  • Housekeeping (weekly)
  • Toiletries (free)

Nearby Activities

Recreational amenities at the apartment include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 4:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 4:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay
  • Resort fee: USD 17.24 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pagoda Hilo Bay Hilo
  • Pagoda Hilo Bay Hotel
  • Pagoda Hilo Bay Apartment
  • Pagoda Hilo Bay Apartment Hilo

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.