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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Enjoy free breakfast at this Helen hotel

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Indoor pool, a heated pool
Lobby
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Helen

In Helen .Your stay at this Helen hotel places you within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. Chattahoochee River and Unicoi Hill Park are also within half a mile (1 km).

What's nearby

  • Helen Festhalle - 2 min walk - 0.1 miles
  • Helen Arts & Heritage Center - 5 min walk - 0.3 miles
  • Unicoi Hill Park - 6 min walk - 0.4 miles
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.5 miles
  • Helen Tubing & Helen Water Park - 17 min walk - 0.9 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Helen Festhalle - ‬5 min walk
  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Two Tire Tavern - ‬7 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪The Troll Tavern - ‬4 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Enjoy free breakfast at this Helen hotel
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Convenience store
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

Room, 2 Queen Beds, Non Smoking | Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi
Days Inn by Wyndham Helen
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, 617 reviews
$71 nightly
The price is $87
Mar 16 - Mar 17
Total with taxes and fees
Days Inn by Wyndham Helen

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

How close is SureStay Hotel by Best Western Helen Downtown to the airport?

SureStay Hotel by Best Western Helen Downtown is 97.4 mi (112-min drive) away from the Hartsfield-Jackson Atlanta International Airport (ATL) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Mar 15, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Helen Downtown.

Does SureStay Hotel by Best Western Helen Downtown offer free breakfast?

SureStay Hotel by Best Western Helen Downtown offers free continental breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at SureStay Hotel by Best Western Helen Downtown?

No, there is no casino at this hotel.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at SureStay Hotel by Best Western Helen Downtown?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown features an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Helen Downtown to downtown Helen?

SureStay Hotel by Best Western Helen Downtown is 0.2 mi away from Helen.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 241 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was clean and staff was friendly but this was very bare bones. This was a pretty basic hotel room except for the big tub, which we didn't even end up using. Felt it was seriously overpriced for the quality/value. After tax it was over $200. It was on par with hotels I've stayed at for half that price. Would not stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Rona

Stayed 1 night in Dec 2025

10/10 Excellent

Albis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is extremely convenient. We felt safe. The room was clean and cozy. The hotel is situated within walkable distance of everything. Staff was kind. Room was extremely clean and even though outside was freezing cold . Inside we felt very comfortable even without the heater on . Unable to rate breakfast since I was not hungry in mornings . Easy check in and check out process.
Stayed 2 nights in Nov 2025

6/10 Okay

Cathy

Liked: Staff & service, amenities
Front desk staff was courteous. Floor in room was a bit dirty
Stayed 3 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room!
Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Stayed 1 night in Dec 2025

6/10 Okay

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2025

10/10 Excellent

melissa

Liked: Cleanliness, property conditions & facilities
It was all wonderful! The young lady at check in was so super nice and the housekeeper was so helpful. Everything was great. I was given a bottle of Welch’s grape juice when they saw it was my birthday. Thanks to everyone!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Could walk to downtown. Staff was helpful and she recommended wonderful restaurants. Room was clean and comfortable. Breakfast was limited with just cold options and fruit, we prefer a hot breakfast.
Stayed 2 nights in Dec 2025

8/10 Good

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Roberto

Stayed 1 night in Dec 2025

8/10 Good

Angelica

Traveled with family and small children
Liked: Cleanliness
Front desk manager was very nice and allowed us to check in early. The location was great
Stayed 1 night in Dec 2025

6/10 Okay

MIGUEL

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Nov 2025

8/10 Good

Xiomeidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff girls very friendly
Stayed 1 night in Nov 2025

4/10 Poor

Maria Irene

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property. Inconvenient to go to breakfast area when it's raining. Dirty hallways.
Stayed 1 night in Nov 2025

8/10 Good

carlos

Stayed 3 nights in Nov 2025

8/10 Good

Terrence

Stayed 3 nights in Nov 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very welcoming place. Everything was great.
Stayed 3 nights in Nov 2025

8/10 Good

Corbin

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice 👌 clean and the people are so nice
Stayed 2 nights in Nov 2025

10/10 Excellent

MacKenzie

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was very clean and spacious. Large tub, huge TV and refrigerator. Location is very short walk to everything in downtown Helen. Lots of easy parking.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alyssa

The location was perfect! Right next to all the shops and restaurants, super walkable. The room was very clean. Super comfy bed and nice space. We stayed for a night and had no complaints. An attendant is in the lobby 24/7 which is super nice if any issues occur. Easy check in and check out. Free parking. Overall, 10/10.
Stayed 1 night in Nov 2025

8/10 Good

Alina

Stayed 5 nights in Nov 2025

10/10 Excellent

Matina

Stayed 1 night in Nov 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities
Room was very clean and staff was friendly and helpful
Stayed 2 nights in Nov 2025