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"Friendly staff, efficient process, accommodating for my particular needs. I had a very nice experience. The basics were covered in a high quality wa ... " More

By a verified traveler on Fri 08 Nov 2019

Hotel Description

3.5-star hotel near XL Center

In suburbs

You'll find XL Center and Connecticut Convention Center within 2 miles (3 km) of this East Hartford hotel. Xfinity Theatre and Trinity College are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 215 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include room service, premium bedding, and hair dryers.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (MOBILITY)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Hartford Downtown Area ratings based on 14 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Hartford Downtown Area

Everyone (9) Couples (1) Family (1)
4 out of 5

Posted by on Feb 23, 2020

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4 out of 5
Friendly staff, efficient process, accommodating for my particular needs. I had a very nice experience. The basics were covered in a high quality way.

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 15, 2019 by General Manager

Dear Rebecca, I am so happy that your recent stay exceeded your expectations. We look forward to your next visit! Sincerely, Mark Henshaw

5 out of 5
My room was clean, updated, and very comfortable. Shower had the best water pressure of any hotel I can recall. Included breakfast buffet was fresh and substantial; service was excellent. I was happy to stay here and would do so again.

Posted by on Sep 20, 2019

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Comment from Hotel Management

Sep 20, 2019 by Shameka,Front Office Manager

Thank you so much!!!

5 out of 5
Front Desk Staff was extremely accommodating and we have enjoyed our stay fully ! Will be using Holiday Inn again !

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 16, 2019 by Front Office Manager

Dear Tay, Thank you so much for your kind words. I will be sure to share your comments with our front office Team. Your words will serve as further encouragement to continue providing top notch service! Please some see us again. Fondly, Shameka Arnold

5 out of 5
The exercise was well-equipped with two tread mills and a few elliptical machines.

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by Shameka,Front Office Manager

Glad to hear that you got your work out in while traveling. Hope to see you again soon.

1 out of 5

Posted by on Sep 3, 2019

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5 out of 5
The front desk was really friendly. The room was clean and all set when we arrived.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Front Office Manager

We are so glad you loved your stay! Hope to see you again soon. Shameka

3 out of 5
Close to downtown area. Only bad thing was the bath was very clogged.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 25, 2019 by Front Office Manager

Dear FGL, I have shared your comment with our Chief Engineer to ensure the bath drains are working appropriately in all our guestrooms. I am so sorry this was an inconvenience for you. Please come see us again so we may provide an outstanding stay. Regards, Shameka Arnold

1 out of 5
Friendly helpful but house keeping terrible will not teturn

Posted by on Jun 13, 2019

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4 out of 5
The check in was prompt and the room was cleaned and it has a nice view I would be willing to stay here again

Posted by on Feb 23, 2019

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Comment from Hotel Management

Feb 25, 2019 by Shameka

Thanks for your kind words. We look forward to having you back. Sincerely, Shameka A. Front Office Manager

About the Holiday Inn Hartford Downtown Area

Location 100 East River Drive, East Hartford, CT 06108

Renovations + Closures

The following facilities or services will be unavailable from July 23 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
  • Swimming pool

Property Features

Holiday Inn Hartford Downtown Area offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 9000 square feet (836 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Hartford Downtown Area. A free area shuttle within 3 mi is available. Self parking is free. This 3.5-star East Hartford hotel is smoke free.

  • 215 guestrooms or units
  • 8 levels
  • 9000 sq ft of conference space
  • 836 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Bradley Intl. Airport (BDL) (25.3 km / 15.7 mi)
  • Train station: Hartford Union Station (5.7 km / 3.5 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Holiday Inn Hartford Downtown Area offers 215 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This East Hartford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Restaurant - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 11.95 per person (approximately)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hartford East
  • Holiday Inn Hotel Hartford East
  • Hartford Area East Hartford
  • Holiday Inn Hartford Downtown Area Hotel
  • Holiday Inn Hartford Downtown Area
  • Holiday Inn Hartford Downtown Area Hotel
  • East Hartford Sheraton
  • Holiday Inn Hartford Downtown Area East Hartford
  • Holiday Inn Hartford Downtown Area Hotel East Hartford

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.