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Best Western Premier Alsterkrug Hotel

4.5 star property
4.5-star luxury hotel near Hagenbeck Zoo

Choose dates to view prices

Photo gallery for Best Western Premier Alsterkrug Hotel

Food and drink
Property video
A corridor with a glass enclosure displaying a fire, brick wall, and a door at the end.
Exterior
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Gym

Explore the area

View in a map
Alsterkrugchaussee 277, Hamburg, HH, 22297
  • Place, Lufthansa Technik AG
    ‪16 min walk‬
  • Place, Sporthalle Hamburg
    ‪6 min drive‬
  • Place, Stadtpark
    ‪6 min drive‬
  • Airport, Hamburg (HAM)
    ‪9 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds) | Hypo-allergenic bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(17 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

9.4 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

10.0 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Comfort Room With 1 Double Bed, Air-Conditioned, Free Wifi, Espresso Machine, Convertible Into Two Twin Beds

  • Sleeps 2
  • Free WiFi

View all photos for 1 Double Bed Premium Room Garden View Quiet Location Free W-Lan Espresso Machine

A hotel room with a bed, bedside tables, a desk with a chair, a TV, and a window with curtains.

1 Double Bed Premium Room Garden View Quiet Location Free W-Lan Espresso Machine

  • Sleeps 2
  • Free WiFi

Executive Room

  • Sleeps 3
  • Free WiFi

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About the neighborhood

Hamburg

Hamburg-Nord stay.Your stay at this Hamburg-Nord hotel places you within 6 miles (10 km) of Hagenbeck Zoo and Hamburg Messe and Congress. Hamburg City Hall and Reeperbahn are also within 6 miles (10 km).

What's nearby

  • Lufthansa Technik AG - 16 min walk - 0.9 miles
  • Sporthalle Hamburg - 6 min drive - 1.3 miles
  • Stadtpark - 6 min drive - 1.4 miles
  • Planetarium Hamburg - 6 min drive - 1.4 miles
  • EKZ Nedderfeld - 7 min drive - 1.7 miles

Getting around

  • Dakarweg Hamburg Station - 4 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 10 min drive

Restaurants

  • ‪Grill-Haus Der Grieche - ‬3 min drive
  • ‪Sato Grillimbiss - ‬15 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Pepe Nero - ‬19 min walk
  • ‪Eclair au Café - ‬3 min drive

About this property

Best Western Premier Alsterkrug Hotel

4.5-star luxury hotel near Hagenbeck Zoo
Best Western Premier Alsterkrug Hotel offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2669 square feet (248 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the luxury Best Western Premier Alsterkrug Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • 2669 sq ft of conference space
  • 248 sq m of conference space
  • Built in 1985
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
Best Western Premier Alsterkrug Hotel offers 106 accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Hamburg hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

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  • Spa
  • Pet friendly
  • Free WiFi
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Jul 5 - Jul 6
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 8 per day)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Canoeing
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service

More

  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 42 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Uncovered self parking fee: EUR 8 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 42 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, cash, and mobile payments. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

How close is Best Western Premier Alsterkrug Hotel to the airport?

Best Western Premier Alsterkrug Hotel is 2.7 mi (10-min drive) away from the Hamburg Airport (HAM) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Premier Alsterkrug Hotel?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Alsterkrug Hotel on Jul 5, 2026 start from $118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Premier Alsterkrug Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Premier Alsterkrug Hotel.

How close is Best Western Premier Alsterkrug Hotel to the beach?

This hotel is 8.4 mi (38-min drive) from Övelgönne and 11.9 mi (51-min drive) from inoffizieller FKK Strand. Don't forget your sunscreen!

Does Best Western Premier Alsterkrug Hotel offer free breakfast?

Free breakfast isn’t provided at Best Western Premier Alsterkrug Hotel, but buffet breakfast is offered for a fee of EUR 27 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Best Western Premier Alsterkrug Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Best Western Premier Alsterkrug Hotel?

Free parking is not available at this hotel. Self parking is available for EUR 8 per day.

Does Best Western Premier Alsterkrug Hotel have a pool?

Best Western Premier Alsterkrug Hotel does not have a pool.

Does Best Western Premier Alsterkrug Hotel have a restaurant?

Best Western Premier Alsterkrug Hotel is home to Restaurant Alsterkrug, which features German cuisine.

Does Best Western Premier Alsterkrug Hotel have a spa?

Yes, this hotel has a spa.

How close is Best Western Premier Alsterkrug Hotel to downtown Hamburg?

Best Western Premier Alsterkrug Hotel is 4.3 mi away from Hamburg.

Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 359 reviews
Rating 8 - Good. 137 out of 359 reviews
Rating 6 - Okay. 32 out of 359 reviews
Rating 4 - Poor. 9 out of 359 reviews
Rating 2 - Terrible. 5 out of 359 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Benedikt

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ximena

This place was great! The room was clean and comfortable, and the location is perfect—very close to the airport, with a bus stop right in front of the hotel. The front desk staff were incredibly nice and helpful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with a very good restaurant.
Stayed 27 nights in Jun 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to airport. Easy access to public transportation.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Shun-Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet even near to airport, and free parking : )
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Very helpful staff, excellent restaurant, comfortable and clean room. Above average all around! Stayed for one night to be close to airport for an early morning departure. Would highly recommend.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Roswita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Restaurant!

Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024
Verified

6/10 Okay

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. Quiet neighboorhood and easy to reach the city center. However parking was bad and the breakfast was VERY expensive
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mette

Liked: Property conditions & facilities, room comfort

Excellent reception

Excellent service at the reception- so helpful and friendly. Nice breakfast and good choice of food. The room good as well. I will stay here again. The area quite boring, but it was close to my work office.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

Pleasant hotel with normal-sized room. Comfortable bed, modern, clean bathroom, and everything was clean and well-maintained. Despite being on the street side, our room was extremely quiet. The staff was friendly and efficient. We were visiting family so we didn’t spend much time there and didn’t have any meals there, but it was all quite pleasant!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Horst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort

HAMBURG

Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Rebekah

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and comfortable, paid for our parking, paid the pet fee. All good until I get up at 4:30 am to take a shower, no hot water. My husband goes to the FD had clerk go to another room to try the water and still no hot water. My husband was told it would be a couple hours before the person who handles that came in. In the end we had hot water 15 mins before leaving, which was good. Apparently they turn off the water heater at night? The clerk says it has happened around the 4am time before.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities

Good service, poor wifi

+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Mette

Liked: Staff & service, property conditions & facilities, room comfort

Perfectly situated for my office

Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Lennart

Alt var top i forhold til prisen. Ligger lidt kedelig op til stor gennemfartsvej. Men stor ros til murer og snedker for at gøre rummene helt skærmet fra gadens lyde. Og spis endelig på restaurang Braband ved floden Alster på Alserdorfer dam. 500 m derfra.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Matthias

Liked: Cleanliness, amenities, property conditions & facilities
Es war alles perfekt
Stayed 1 night in Feb 2026