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Hotel Description

4-star spa hotel near Hakone Open Air Museum

In Hakone

Within a 15-minute walk of this Gora hotel, you'll find Hakone Open Air Museum and Hakone Gora Park. Hakone Kowakien Yunessun and Ōwakudani are also within 2 miles (3 km).

Sauna, bar/lounge

This hotel features a sauna and a bar/lounge. Guests will appreciate free perks like free self parking and WiFi in public areas. Luggage storage and free newspapers are also provided.

Free Internet, flat-screen TVs

The individually decorated guestrooms offer free WiFi, free wired Internet, and free bottled water. Flat-screen TVs come with digital channels, and other amenities include refrigerators and in-room massages.

Twin Room with Stone Bathtub

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Japanese-Style Room

Bed Count room.options.bedSize.Futon Maximum Occupancy 3 Max

Japanese Style Superior with Roten buro

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Queen Room with Tatami Area and Private Shower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Japanese-Style Room (Private Bathroom with Mountain View )

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Japanese-Western Style Room with Partially Open Air-bath

Bed Count 1 King Bed Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend out of 201 reviews

Excellent
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Property Features

As a guest of Gora Tensui, you'll find a sauna, spa services, and multilingual staff. Public spaces have free WiFi and wired Internet. You can enjoy a drink at the bar/lounge. Gora Tensui also features complimentary newspapers in the lobby and an elevator. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 20 guestrooms or units
  • 4 levels
  • Built in 1994
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Tokyo (NRT-Narita Intl.) (166 km / 103.1 mi)
  • Train station: Hakone Gora Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Gora Tensui offers 20 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

Guests can enjoy full breakfast for a fee.

Hanadori - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Reservations are required.

Nearby Activities

Recreational amenities at the hotel include a sauna.

Spa Services

  • Number of treatment rooms 2
  • Sports massage
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM.
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Guests who book half board rate plans must check-in by 6 PM to receive dinner. No refunds will be issued for unused portion of offer. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with dietary restrictions or food allergies should contact this property 3 days in advance. Please contact the property using the information on the reservation confirmation received after booking.

Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast. Please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 9 PM.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities. For more details, please contact the property using the number on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The mandatory destination fee comprises the bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 3240 per person (approximately)
  • Late check-out fee: JPY 3240 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gora Tensui
  • Gora Tensui Hotel
  • Tensui
  • Tensui Hotel
  • Gora Tensui Hakone Machi
  • Gora Tensui Hotel
  • Gora Tensui Hakone
  • Gora Tensui Hotel Hakone

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
url importing https://www.travelocity.com/Hakone-Hotels-Gora-Tensui.h5526792-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.