Book a hotel near Hakone Gardens, Saratoga

"Air conditioning didn’t work. Offered to move us after the second night but we were already settled in our room. Had to ask for housekeeping service multiple times, but they were not detail oriented so I had to ask them to fill lotion bottle. Said they would waive the parking fee at checkout but my card has been charged twice so I’ve had to keep calling them to reverse the charge. Would absolutely never stay here again. Friendly people but not worth the money whatsoever. "

"Staff was friendly; parking was convenient. Room was clean,"

"Very friendly and helpful staff- cute cabin like lodge in cute town. Always feel like home here. Very safe. "

"Internet service was terrible Disappointed that the only usable chair in the room was a rolling desk chair."

"Room excellent. Breakfast tragic. Pool great. "

"The place has a lovely view of the city lights and is on a beautiful hillside. It's quiet and peaceful with easy access to downtown Los Gatos. Los Gatos is a quaint small town set in the hillside of the Santa Cruz Mtns. 30 min drive in either direction gets you to the heart of Silicon Valley or the coastline beaches of Santa Cruz. The sunrise out the windows is gorgeous. The queen size bed was very comfortable. My only suggestion would be to stock the kitchen with a few more pans for cooking and some storage containers for leftovers. I prefer to cook most of my meals, but the proximity to wonderful restaurants means you don't need to. I recommend Oak and Rye for the best pizza around. Restaurant Asa has a great menu of a variety of food. And the best sushi is Shiroi ( sp?) that is down Los Gatos Blvd in the center with Garret Station. "