4/10 Malo
Dawn M.
28 jun. 2025
Le gustó: Limpieza
Horrible communication from Vacasa!
Pros: close to the river and town, cute house, lots of space, nice porch.Cons: The photos online are misleading-it is VERY dark in the whole house & there are not enough lights-bring a reading light if you want to read. The living room furniture is soft with no support-fine if you aren't prone to backaches or needing support. There's no binder with information on how to use things in the house. Despite having a 22-year old with me, we could not figure out how to use the remotes to access tv. We only had access to the dvd player and some apps. The thermostat was unusual, so I contacted the company. I received one text telling me to look it up online. Then, two hours after I figured out how to turn the heat on, I got a nastily-worded text reminding me that I knew when I signed the contract that there was no AC. I had never asked about AC. The worst thing by far was the toilet paper situation. A house that sleeps up to 6 people had about 3/4 of one roll of TP. The response from Vacasa was that they only provide "starter supplies", as if that amount of TP would be sufficient for even one person for the 4-night stay we booked. The text told me to go buy my own. I know that it's hard to judge tone in a text, so I recommend that Vacasa train their employees on customer service. If you're looking for just a place to sleep and eat, this place is great. Just remember to bring your own TP and any food item you need in the kitchen (absolutely no condiments, salt/pepper, oil, etc).
Dawn M.
Se hospedó 4 noches en junio de 2025