4/10 Poor
Ashley
Apr 23, 2025
Our check-in experience was rather terrible. Expedia apparently messed up our reservation and one of the rooms we booked was unavailable - the hotel was also fully booked so this was a problem.
While Guy, the manager of the property, was fabulous and truly did his best to make our group comfortable and enjoy our stay, the woman at the front desk was inadequate. Without Guy's direct supervision, she was either unable or unwilling to work with us regarding our stay. We had to pay a higher premium than what we booked AND we ended up having to put two grown women on a pullout couch in our bedroom as our original reserved room was not available the final night.
The final issue we had was that the hostel next door was blaring music until 3AM or 4AM at times. It was VERY difficult to fall/stay asleep.
Overall our stay was fine, just severely disappointed with the service specifically from the woman at the front desk.
Ashley
Stayed 4 nights in Apr 2025