2/10 Terrible
David
Traveled with family
Feb 3, 2025
Disliked: Staff & service
Double Booked, Rude Management
We arrived in Gdańsk the first weekend in December. We were called on our way to the hotel to say they had double booked. It was freezing cold we were a family of 6 plus a 3 month old baby. We were standing in the street with no where to go. They told us they had a hotel that was about 20 mins away from the centre that we could stay in for the night. In the traffic it was about 45 mins each way. The reason we booked this hotel was for its location. We had to get 2 taxis to the other hotel, drop our bags off and then 2 taxis back to the centre. We called this hotel first thing the next morning and was told our rooms would not be ready until 2pm, however we could leave all of our bags behind the unmanned reception. We booked a 4 bed apartment but was given 3 separate rooms on different floors. This was our first family holiday altogether with the baby. They eventually gave us a room to store our bags while we went out. They then emailed us to say they had moved all of our bags into another room and because we had sent an email complaining, they thought that it was best if we left the hotel. They said that they had English people before in their hotel that had left a mess and let fire extinguishers off. We were a family of 6 with a baby and they seemed to tie us with the same because we were ‘English’ The staff on the Reception spoke no English so everything was via google translate. The Managers on the phone were rude. Avoid this hotel at all costs!
David
Stayed 3 nights in Nov 2024