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Motel 6 Gatlinburg, TN - Smoky Mountains

2-star property
309 Ownby Street, Gatlinburg, TN 1-855-201-7819
2.8 out of 5
See all 31 travelocity Reviews

"It was nothing special. If you need somewhere to stay for the weekend it’s ok. Pretty sure I saw a roach though " More

By a verified traveler on Mon 15 Nov 2021

Points Of Interest

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Hotel Description

Motel near Great Smoky Mountains National Park in Gatlinburg

In Gatlinburg

With a stay at this Gatlinburg motel, you'll be well placed to visit Great Smoky Mountains National Park and Gatlinburg Convention Center, both within half a mile (1 km). Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park Headquarters are also within 3 miles (5 km).

Round-the-clock service

Free self parking is available and the motel's front desk is staffed around-the-clock. WiFi in public areas is free. A snack bar/deli is also provided.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$60* Per night/room May 1 - May 2

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Motel 6 Gatlinburg, TN - Smoky Mountains ratings based on 31 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Motel 6 Gatlinburg, TN - Smoky Mountains

Everyone (13) Couples (7) Family (10) Other (1)
5 out of 5

Posted by on Feb 1, 2023

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Comment from Hotel Management

Mar 7, 2023 by Manager

Hello Stephanie,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2 out of 5

Posted by on Jan 22, 2023

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Comment from Hotel Management

Mar 7, 2023 by Manager

Hello Bill,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

1 out of 5
I was going to leave a semi-good review until events that transpired the day before we left which has changed my mind. I booked this hotel because it was less expensive and the pictures made it look nice and cozy. I was mistaken. other than the room being nothing like the photos, the walls being paper thin, the bed being extremely cheap and painful we had all our personal items touched and rearranged! We we were never told that housekeeping would come into the rooms, and we never had a door hanger to say 'Do not disturb" or anything. When we checked in, the unenthused front desk woman (who huffed at me when I asked her to repeat herself since I could not understand or hear her) never gave warning that housekeeping enters our rooms whenever. When I found our things moved and the bed made I stormed over to the office where she then told me "It is Motel 6 policy that housekeeping HAS to enter your room everyday" and that I "Should have asked for them to not come in when I checked in" I told her I have never stayed in a hotel/motel that does that and have always had the room hanger and even without it, housekeeping has never come in. I think this is a ridiculous rule and Motel 6 is lucky nothing in our room was missing. We felt extremely violated and unsafe and were so happy to leave the next day. I will NEVER stay at a Motel 6 again!

Posted by on Dec 19, 2022

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3 out of 5
It was nothing special. If you need somewhere to stay for the weekend it’s ok. Pretty sure I saw a roach though

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 16, 2021 by Manager

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

1 out of 5
Don't stay here if you don't want to bring roaches home with you or worry about what other bugs you may be carrying back with you.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 17, 2021 by Manager

Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1 out of 5
No jacuzzi, bathroom ceiling falling down, noisy exhaust fan, exhaust fan dont even work, light in bathroom so dim had to leave door open, tv did not work, pool full of bugs, outside trashcans overflowed, sour milk sitting in walkway, supposed to check in at 4, did not check in till 5:30, had to meet friends for dinner all sweaty and nasty because we couldnt check in to take a shower. Totally ruined our vacation. Should get a full refund

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 3, 2021 by Manager

We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

5 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 17, 2021 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

1 out of 5
I will not stay there again

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

3 out of 5
Dog area needed mowing. Dog poop bags were empty, dope poop waste can was full for over two days while we were there.

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 5, 2021 by Manager

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

5 out of 5
Location

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 1, 2021 by Mike

thank you for your review and come visit with us in the furure

About the Motel 6 Gatlinburg, TN - Smoky Mountains

Location 309 Ownby Street, Gatlinburg, TN 37738

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. Motel 6 Gatlinburg, TN - Smoky Mountains also features tour/ticket assistance and RV/bus/truck parking. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg motel.

  • 54 guestrooms or units
  • 2 levels
  • 2 buildings
  • Deli
  • Front desk (24 hours)
  • Tour and ticket information
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Motel 6 Gatlinburg, TN - Smoky Mountains offers 54 accommodations, which are accessible via exterior corridors. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower
  • Local calls (free)
  • Telephone
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines Clean@6 (Motel 6)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • 6 Gatlinburg Smoky Mountains
  • 6 Smoky Mountains
  • Gatlinburg Motel 6
  • Motel 6 Gatlinburg
  • Motel 6 Gatlinburg Smoky Mountains
  • Motel 6 Smoky Mountains
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.