6/10 Aceptable
Kaitlin P.
30 jun. 2025
Le gustó: Limpieza
Beautiful Home, Management Needs Work
Overall the home was very nice. The layout was perfect and the elevator was a huge plus being that the kitchen is on the third floor. We also enjoyed the location of this home as it felt pretty private. There were some issues with cleanliness. There was dog hair on the floors and that was a given due to the dog toy that was left under the couch. Also, there were several dead bugs within the closets that were there for sometime. Management was very timely, however, super unhelpful and you will speak to someone different every time. If you are a few minutes early, do not expect to check in until 4. This was okay as the listing stated 4pm but unlike many other vrbos we stayed in the area, they are strict on the 4pm. We have been coming to Pointe West for years now and bring ours and have never had a problem parking the trailer. Managment said there is no trailer parking allowed. Then, a different person responded “you must follow all rules of the listing.” No where in the listing is no golf cart trailer parking. This was a big stressor leading up to our trip as we had two families bringing a trailer. So without being able to bring our carts renting two would have been around 1,000. As a last ditch effort I call the clubhouse and they said yes, no problem we have 3 over flow parking lots within our community. Hallelujah! This was something the management could’ve easily told us and saved us A LOT of stress.
Kaitlin P.
Se hospedó 3 noches en junio de 2025